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WELCOME TO THE PUBLIX FAMILY EXAM QUIZZES WITH ANSWERS R| GRADED A+ .

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WELCOME TO THE PUBLIX FAMILY EXAM QUIZZES WITH ANSWERS R| GRADED A+ .WELCOME TO THE PUBLIX FAMILY EXAM QUIZZES WITH ANSWERS R| GRADED A+ .WELCOME TO THE PUBLIX FAMILY EXAM QUIZZES WITH ANSWERS R| GRADED A+ .WELCOME TO THE PUBLIX FAMILY EXAM QUIZZES WITH ANSWERS R| GRADED A+ .

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PUBLIX Deli
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PUBLIX Deli

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WELCOME TO THE PUBLIX FAMILY EXAM
QUIZZES WITH ANSWERS R| GRADED A+ .



The CALM Approach - correct Answers -Can make the difference between an angry customer
and a loyal one


C - correct Answers -Stay cool


A - correct Answers -Apologize for the problem


L - correct Answers -Listen with empathy


M - correct Answers -Make it right


Step 1 of Providing Legendary Customer Service - correct Answers -Greet the customer and
smile


Step 2 of Providing Legendary Customer Service - correct Answers -Engage the customer using
observation skills


Step 3 of Providing Legendary Customer Service - correct Answers -Create their happily ever
after


Step 4 of Providing Legendary Customer Service - correct Answers -Thank the customer and
invite them back


10-10-10 Rule - correct Answers -• 10 foot, 10 second rule
• Learn 10 customers' names

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PUBLIX Deli
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  • welcome to the publix family exam quizzes with ans
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