TEST BANK – Human Resources Management in Canada 1
5th Edition By Gary Dessler, All Chapters 1 – 17,
, Table of Contents
Chapter 1 The Strategic Role of Human Resources Management
Chapter 2 The Changing Legal Emphasis: Compliance and Impact on Canadian Workplaces Chapter 3
Human Resources Management and Technology
Chapter 4 Designing and Analyzing Jobs
Chapter 5 Human Resources Planning
Chapter 6 Recruitment
Chapter 7 Selection
Chapter 8 Onboarding and Training
Chapter 9 Career and Management Development
Chapter 10 Performance Management
Chapter 11 Strategic Pay Plans
Chapter 12 Pay-for-Performance and Financial Incentives
Chapter 13 Employee Benefits and Services
Chapter 14 Occupational Health and Safety
Chapter 15 Managing Employee Separations: Turnover, Communication, and
Employee Engagement
Chapter 16 Labour Relations
Chapter 17 Managing Human Resources in a Global Business
,Answers at the end of each Chapter
Chapter 1
1) Human resources management refers to:
A) all managerial activities.
B) Concepts and techniques used in leading people at work.
C) Concepts and techniques for organizing work activities.
D) Management techniques for controlling people at work.
E) The management of people in organizations.
2) The knowledge, education, training, skills, and expertise of a firmʹs workers is known as:
A) physical capital.
B) managements philosophy.
C) Production capital.
D) Human capital.
E) Cultural diversity.
3) Human resources practices that support strategy include:
A) performance management.
B) Rewards practices.
C) Staffing practices.
D) Policies and procedures.
E) Production scheduling.
, 4) A company utilizes a system to measure the impact of Human Resources which balances
measures relating to financial results, customers, internal business processes and human
capital management. This system is known as the: A) HRIS.
B) Human Capital Index.
C) Balanced strategy.
D) Balanced scorecard.
E) None of the above.
5) You have been tasked with building employee engagement at the firm you work for.
5
) Strategic human resources initiatives you would consider implementing include: A)
employee recognition programs.
B) Employee recognition programs and management development programs.
C) Job design indicators.
D) Diversity programs.
E) Employee relations activity.
6) HR department staff members are traditionally involved in key operational responsibilities. Which 6) of
the following is an operational responsibility?
A) setting goals and objectives
1
5th Edition By Gary Dessler, All Chapters 1 – 17,
, Table of Contents
Chapter 1 The Strategic Role of Human Resources Management
Chapter 2 The Changing Legal Emphasis: Compliance and Impact on Canadian Workplaces Chapter 3
Human Resources Management and Technology
Chapter 4 Designing and Analyzing Jobs
Chapter 5 Human Resources Planning
Chapter 6 Recruitment
Chapter 7 Selection
Chapter 8 Onboarding and Training
Chapter 9 Career and Management Development
Chapter 10 Performance Management
Chapter 11 Strategic Pay Plans
Chapter 12 Pay-for-Performance and Financial Incentives
Chapter 13 Employee Benefits and Services
Chapter 14 Occupational Health and Safety
Chapter 15 Managing Employee Separations: Turnover, Communication, and
Employee Engagement
Chapter 16 Labour Relations
Chapter 17 Managing Human Resources in a Global Business
,Answers at the end of each Chapter
Chapter 1
1) Human resources management refers to:
A) all managerial activities.
B) Concepts and techniques used in leading people at work.
C) Concepts and techniques for organizing work activities.
D) Management techniques for controlling people at work.
E) The management of people in organizations.
2) The knowledge, education, training, skills, and expertise of a firmʹs workers is known as:
A) physical capital.
B) managements philosophy.
C) Production capital.
D) Human capital.
E) Cultural diversity.
3) Human resources practices that support strategy include:
A) performance management.
B) Rewards practices.
C) Staffing practices.
D) Policies and procedures.
E) Production scheduling.
, 4) A company utilizes a system to measure the impact of Human Resources which balances
measures relating to financial results, customers, internal business processes and human
capital management. This system is known as the: A) HRIS.
B) Human Capital Index.
C) Balanced strategy.
D) Balanced scorecard.
E) None of the above.
5) You have been tasked with building employee engagement at the firm you work for.
5
) Strategic human resources initiatives you would consider implementing include: A)
employee recognition programs.
B) Employee recognition programs and management development programs.
C) Job design indicators.
D) Diversity programs.
E) Employee relations activity.
6) HR department staff members are traditionally involved in key operational responsibilities. Which 6) of
the following is an operational responsibility?
A) setting goals and objectives
1
