MGT 304 EXAM 1 QUESTIONS AND VERIFIED
ANSWERS
According to recent polls conducted by the Gallup organization: What percentage of
people who hold full-time jobs in the United States, either hate their jobs, or have
"mentally checked out?" - Answers - 70% of people
How did many of the survey respondents (Gallup) report actively engaging in
destructive behavior? - Answers - By spreading their dissatisfaction throughout their
organization
What is the main reason why employees disengage from work? - Answers - Their boss
What field of study, examines the challenges that leaders face in the workforce? -
Answers - Organizational Behavior
What is the main focus area for Organizational Behavior (OB), and why? - Answers -
Social psychology, which is the study of the behavior of individuals in groups. So, it
makes sense that the study of how leaders influence people, and their OB is grounded
in this field of psychology.
What is the Hawthorne effect? - Answers - This refers to positive responses in attitudes
and performance when researchers pay attention to a particular group of workers.
What are empathy wages and what effect do they have on employees? - Answers -
Recent studies demonstrate that when employers provide gifts to employees (empathy
wages), it elicits feelings of gratitude from them.
What is turnover? - Answers - This is the process in which employees leave an
organization and have to be replaced
What is the difference between job performance and job satisfaction? - Answers - Job
performance is productivity.
Job satisfaction is how much a person is satisfied with their job.
What is evidence-based management? - Answers - This means making decisions about
the management of employees, teams, or organizations through the conscientious,
explicit, and judicious use of four sources of information.
, What is critical thinking? - Answers - This is a mode of thinking about a problem we face
where the problem solver improves the quality of the process by taking control of it and
applying rigorous standards.
This calls for persistent effort to examine any belief or supposed form of knowledge in
the light of evidence that supports it and the further conclusions to which it tends.
Chapter 2 - Answers - Chapter 2
What is personality? - Answers - This is defined as "regularities in feeling, thought and
action that are characteristic of an individual."
Why is it important to understand your personality, and the personalities of others? -
Answers - Because:
- this and other individual differences are relatively stable over the life course
- it is linked to social behavior in organizations
- it may affect our work habits and how we interact with our coworkers
Two people who just don't get along might be experiencing a... - Answers - personality
clash
Instead of trying to change a coworker's personality, managers should: - Answers - It is
perhaps better to learn about personality differences, understand how different
personalities operate at work, and then learn to work effectively with different types.
Psychologists have developed inventories (personality tests) to assess personality
differences. These tests are useful in training programs on conflict resolution and team
building.
T or F: Personality tests are useful in training programs for conflict resolution and team
building. - Answers - This is true.
To what population is the Myers-Briggs Type Indicator (MBTI) most often administered
to? - Answers - Non psychiatric populations.
Introversion (I) vs. extraversion (E): - Answers - Extraverts tend to be outgoing;
introverts tend to be shy.
Sensing (S) vs. intuition (N): - Answers - Sensing types tend to be practical; intuitive
people tend to be "idea people."
Thinking (T) vs. feeling (F): - Answers - Thinking types tend to use logic; feeling types
tend to use emotion.
Judging (J) vs. perceiving (P): - Answers - Judging types tend to make quick decisions;
perceiving types tend to be more flexible.
ANSWERS
According to recent polls conducted by the Gallup organization: What percentage of
people who hold full-time jobs in the United States, either hate their jobs, or have
"mentally checked out?" - Answers - 70% of people
How did many of the survey respondents (Gallup) report actively engaging in
destructive behavior? - Answers - By spreading their dissatisfaction throughout their
organization
What is the main reason why employees disengage from work? - Answers - Their boss
What field of study, examines the challenges that leaders face in the workforce? -
Answers - Organizational Behavior
What is the main focus area for Organizational Behavior (OB), and why? - Answers -
Social psychology, which is the study of the behavior of individuals in groups. So, it
makes sense that the study of how leaders influence people, and their OB is grounded
in this field of psychology.
What is the Hawthorne effect? - Answers - This refers to positive responses in attitudes
and performance when researchers pay attention to a particular group of workers.
What are empathy wages and what effect do they have on employees? - Answers -
Recent studies demonstrate that when employers provide gifts to employees (empathy
wages), it elicits feelings of gratitude from them.
What is turnover? - Answers - This is the process in which employees leave an
organization and have to be replaced
What is the difference between job performance and job satisfaction? - Answers - Job
performance is productivity.
Job satisfaction is how much a person is satisfied with their job.
What is evidence-based management? - Answers - This means making decisions about
the management of employees, teams, or organizations through the conscientious,
explicit, and judicious use of four sources of information.
, What is critical thinking? - Answers - This is a mode of thinking about a problem we face
where the problem solver improves the quality of the process by taking control of it and
applying rigorous standards.
This calls for persistent effort to examine any belief or supposed form of knowledge in
the light of evidence that supports it and the further conclusions to which it tends.
Chapter 2 - Answers - Chapter 2
What is personality? - Answers - This is defined as "regularities in feeling, thought and
action that are characteristic of an individual."
Why is it important to understand your personality, and the personalities of others? -
Answers - Because:
- this and other individual differences are relatively stable over the life course
- it is linked to social behavior in organizations
- it may affect our work habits and how we interact with our coworkers
Two people who just don't get along might be experiencing a... - Answers - personality
clash
Instead of trying to change a coworker's personality, managers should: - Answers - It is
perhaps better to learn about personality differences, understand how different
personalities operate at work, and then learn to work effectively with different types.
Psychologists have developed inventories (personality tests) to assess personality
differences. These tests are useful in training programs on conflict resolution and team
building.
T or F: Personality tests are useful in training programs for conflict resolution and team
building. - Answers - This is true.
To what population is the Myers-Briggs Type Indicator (MBTI) most often administered
to? - Answers - Non psychiatric populations.
Introversion (I) vs. extraversion (E): - Answers - Extraverts tend to be outgoing;
introverts tend to be shy.
Sensing (S) vs. intuition (N): - Answers - Sensing types tend to be practical; intuitive
people tend to be "idea people."
Thinking (T) vs. feeling (F): - Answers - Thinking types tend to use logic; feeling types
tend to use emotion.
Judging (J) vs. perceiving (P): - Answers - Judging types tend to make quick decisions;
perceiving types tend to be more flexible.
