WGU C954 Exam | Questions and Answers |
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Terms in this set (118)
A company has tasked the IT C. Instant messaging
manager with installing
communication e-business tools.
Which unified communication
component will provide real-time
responses?
A. Email
B. Webinar
C. Instant messaging
D. Podcasting
A company needs to manage the D. Content management system
creation, storage, editing, and
publication of its website content. It
needs a tool that includes web-
based publishing, search, navigation,
and indexing to organize
information.
Which tool should the company use?
A. Customer relationship
management
B. Enterprise resource planning
C. IT incident management
D. Content management system
,Which software allows a company to A. Customer relationship management
track its end users' shopping and
buying behaviors to help increase
loyalty, retention, and profits?
A. Customer relationship
management
B. Content management system
C. Enterprise resource planning
D. Suite ticketing
A marketing department has a goal A. List generator
to increase customer satisfaction. B. Cross-selling or upselling
Which two primary operational
customer relationship management
(CRM) technologies can help
achieve this goal?
Choose 2 answers.
A. List generator
B. Cross-selling or upselling
C. Uplift modeling
D. Data mining
What is used in IT to identify and C. Transaction processing systems
analyze daily business activities such
as payroll?
A. Executive information systems
B. Managerial support systems
C. Transaction processing systems
D. Decision support systems
,A company wants to bring D. 3D printers
production closer to customers,
eliminating steps in the supply chain
by using inexpensive types of
hardware business tools.
Which item best promotes mass
customization, small production
batches, and consumable inventory
and also allows customer feedback?
A. RFID tags
B. Drones
C. Robotics
D. 3D printers
What are two core components of A. Accounting
enterprise resource planning C. Finance
(ERP)??Choose 2 answers.
A. Accounting
B. Business intelligence
C. Finance
D. Customer relationship
management
What are two extended enterprise B. Business intelligence
resource planning (ERP) D. Customer relationship management
components???Choose 2 answers.
A. Accounting
B. Business intelligence
C. Finance
D. Customer relationship
management
, What is a function of analytical A. It supports back-office operations and strategic
customer relationship management analysis, and it includes all systems that do not deal
(CRM)? directly with the customers.
A. It supports back-office operations
and strategic analysis, and it includes
all systems that do not deal directly
with the customers.
B. It is used to create list generators,
manage campaigns, and aid in cross-
selling and upselling.
C. It supports traditional
transactional processing for day-to-
day front-office operations or
systems that deal directly with the
customers.
D. It connects disparate systems.
Verified Solutions | 2026 Edition | Pass
Guaranteed
Save
Terms in this set (118)
A company has tasked the IT C. Instant messaging
manager with installing
communication e-business tools.
Which unified communication
component will provide real-time
responses?
A. Email
B. Webinar
C. Instant messaging
D. Podcasting
A company needs to manage the D. Content management system
creation, storage, editing, and
publication of its website content. It
needs a tool that includes web-
based publishing, search, navigation,
and indexing to organize
information.
Which tool should the company use?
A. Customer relationship
management
B. Enterprise resource planning
C. IT incident management
D. Content management system
,Which software allows a company to A. Customer relationship management
track its end users' shopping and
buying behaviors to help increase
loyalty, retention, and profits?
A. Customer relationship
management
B. Content management system
C. Enterprise resource planning
D. Suite ticketing
A marketing department has a goal A. List generator
to increase customer satisfaction. B. Cross-selling or upselling
Which two primary operational
customer relationship management
(CRM) technologies can help
achieve this goal?
Choose 2 answers.
A. List generator
B. Cross-selling or upselling
C. Uplift modeling
D. Data mining
What is used in IT to identify and C. Transaction processing systems
analyze daily business activities such
as payroll?
A. Executive information systems
B. Managerial support systems
C. Transaction processing systems
D. Decision support systems
,A company wants to bring D. 3D printers
production closer to customers,
eliminating steps in the supply chain
by using inexpensive types of
hardware business tools.
Which item best promotes mass
customization, small production
batches, and consumable inventory
and also allows customer feedback?
A. RFID tags
B. Drones
C. Robotics
D. 3D printers
What are two core components of A. Accounting
enterprise resource planning C. Finance
(ERP)??Choose 2 answers.
A. Accounting
B. Business intelligence
C. Finance
D. Customer relationship
management
What are two extended enterprise B. Business intelligence
resource planning (ERP) D. Customer relationship management
components???Choose 2 answers.
A. Accounting
B. Business intelligence
C. Finance
D. Customer relationship
management
, What is a function of analytical A. It supports back-office operations and strategic
customer relationship management analysis, and it includes all systems that do not deal
(CRM)? directly with the customers.
A. It supports back-office operations
and strategic analysis, and it includes
all systems that do not deal directly
with the customers.
B. It is used to create list generators,
manage campaigns, and aid in cross-
selling and upselling.
C. It supports traditional
transactional processing for day-to-
day front-office operations or
systems that deal directly with the
customers.
D. It connects disparate systems.
