1 | Page
d d d d d d
ISQS 3344 BURNS TEXAS QUESTIONS WITH 1
d d d d d d
00% CORRECT SOLUTIONS | GUARANTEED S
d d d d d
UCCESS 2026 update.
Which of the following key activities is NOT performed by operatio
d d d d d d d d d d d
ns managers?
d
a. Purchasi
d
ng b. d
Cost accounting cd d
.
Service encounter design d d d d
.
Forecasting - correct answer- Cost accounting d d d d d
Which one of the following statements about the scope and directi
d d d d d d d d d d
on of operations management is FALSE?
d d d d d
answer with letter d d
a.
Today, sustainability is placing increased pressure on all goods-
d d d d d d d d
producing and service-providing organizations worldwide.
d d d d
b.
,2 | Page
d d d d d d
Goods-
producing industries account for over 80 percent of the jobs in the
d d d d d d d d d d d d
U.S.
c.
Service-
providing processes are the dominant type of processes in the
d d d d d d d d d d
U.S. economy.
d
d.
Business analytics includes predictive and prescriptive data analy
d d d d d d d
tics. - correct answer- B
d d d d
A support process could be any of the following EXCEPT
d d d d d d d d d
.
a.
managing inventory d d
b.
installing a product c d d d
.
purchasing materials and supplies d d d d
d.
assembling automobiles - correct answer- d d d d
assembling automobiles
d d
Support processes typically include all of the following EXCEPT
d d d d d d d d
.
,3 | Page
d d d d d d
a.
inventory management b d d
.
research and development d d d
c.
manufacturing and assembly d d d
d.
day care on-site services - correct answer-
d d d d d d
manufacturing and assembly
d d d
Which of the following is lowest in goods content and highest in ser
d d d d d d d d d d d d
vice content? d
answer with letter a d d d
.
Filling a medical prescription b
d d d d
.
Attending a theater production c. d d d d
Getting an oil change for your car d.
d d d d d d d
Dining at a fast-food restaurant - correct answer- b
d d d d d d d d
Identify the statement about goods and services that is NOT true?
d d d d d d d d d d
, 4 | Page
d d d d d d
answer with letter a d d d
.
Some very significant differences exist between goods and servic
d d d d d d d d
es that create different demands on the operations function.
d d d d d d d d
b.
A service is any primary or complementary activity that does no
d d d d d d d d d d
t directly produce a physical product.
d d d d d
c.
Designing and managing operations in a goods- d d d d d d
producing firm is quite similar to that in a service-
d d d d d d d d d
providing organization. d
d.
Services that do not involve significant interaction with customers
d d d d d d d d d
can be managed much the same as goods in a factory. -
d d d d d d d d d d d
correct answer- c
d d d
Which one of the following statements is TRUE regarding a custo
d d d d d d d d d d
mer benefit package (CBP)?
d d d
answer with letter a d d d
.
The size of the circles in the CBP framework can signify the relativ
d d d d d d d d d d d d
e importance of each good and service.
d d d d d d
b.
When defining a CBP, the features determined by management ac
d d d d d d d d d
curately describe customers' wants and needs.
d d d d d
c.
d d d d d d
ISQS 3344 BURNS TEXAS QUESTIONS WITH 1
d d d d d d
00% CORRECT SOLUTIONS | GUARANTEED S
d d d d d
UCCESS 2026 update.
Which of the following key activities is NOT performed by operatio
d d d d d d d d d d d
ns managers?
d
a. Purchasi
d
ng b. d
Cost accounting cd d
.
Service encounter design d d d d
.
Forecasting - correct answer- Cost accounting d d d d d
Which one of the following statements about the scope and directi
d d d d d d d d d d
on of operations management is FALSE?
d d d d d
answer with letter d d
a.
Today, sustainability is placing increased pressure on all goods-
d d d d d d d d
producing and service-providing organizations worldwide.
d d d d
b.
,2 | Page
d d d d d d
Goods-
producing industries account for over 80 percent of the jobs in the
d d d d d d d d d d d d
U.S.
c.
Service-
providing processes are the dominant type of processes in the
d d d d d d d d d d
U.S. economy.
d
d.
Business analytics includes predictive and prescriptive data analy
d d d d d d d
tics. - correct answer- B
d d d d
A support process could be any of the following EXCEPT
d d d d d d d d d
.
a.
managing inventory d d
b.
installing a product c d d d
.
purchasing materials and supplies d d d d
d.
assembling automobiles - correct answer- d d d d
assembling automobiles
d d
Support processes typically include all of the following EXCEPT
d d d d d d d d
.
,3 | Page
d d d d d d
a.
inventory management b d d
.
research and development d d d
c.
manufacturing and assembly d d d
d.
day care on-site services - correct answer-
d d d d d d
manufacturing and assembly
d d d
Which of the following is lowest in goods content and highest in ser
d d d d d d d d d d d d
vice content? d
answer with letter a d d d
.
Filling a medical prescription b
d d d d
.
Attending a theater production c. d d d d
Getting an oil change for your car d.
d d d d d d d
Dining at a fast-food restaurant - correct answer- b
d d d d d d d d
Identify the statement about goods and services that is NOT true?
d d d d d d d d d d
, 4 | Page
d d d d d d
answer with letter a d d d
.
Some very significant differences exist between goods and servic
d d d d d d d d
es that create different demands on the operations function.
d d d d d d d d
b.
A service is any primary or complementary activity that does no
d d d d d d d d d d
t directly produce a physical product.
d d d d d
c.
Designing and managing operations in a goods- d d d d d d
producing firm is quite similar to that in a service-
d d d d d d d d d
providing organization. d
d.
Services that do not involve significant interaction with customers
d d d d d d d d d
can be managed much the same as goods in a factory. -
d d d d d d d d d d d
correct answer- c
d d d
Which one of the following statements is TRUE regarding a custo
d d d d d d d d d d
mer benefit package (CBP)?
d d d
answer with letter a d d d
.
The size of the circles in the CBP framework can signify the relativ
d d d d d d d d d d d d
e importance of each good and service.
d d d d d d
b.
When defining a CBP, the features determined by management ac
d d d d d d d d d
curately describe customers' wants and needs.
d d d d d
c.
