WGU C235 Training & Development PA, Course
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Terms in this set (193)
Organization A social unit of people structured and managed to
meet a need or pursue collective goals
Human Resource Management Entire set of activities used by an organization to
align its human capital with organizational
objectives and strategies
Examples of Intangible Resources Human Capital
Social Capital
Intellectual Capital
Organizational Capability
Human Capital Tacit knowledge
Education and experience
Work-related know-how
Social Capital Corporate Culture
Management philosophy
Coaching/mentoring relationships
Informal networking systems
,Intellectual Capital Patents and trade secrets
Copyrights
Intellectual property
Organizational Capability Bring new products to market quickly
Absorb and integrate other cultures in a merger
Identify customer needs and respond directly to
them
Continuously improve production processes to
drive down costs
How is training and development By creating value for customers through training
strategically important in an Increase shareholder returns by investing in
organization? training and development
Creating a competitive advantage through human
capital
Differentiate between Training and Training: Learning that is planned by the
Development organization and designed so as to further
organizational objectives
Development: Training that is longer-term in focus,
designed to help employees prepare for future
jobs
What is an intangible asset on which Human Capital
a company can build a sustainable
competitive advantage by providing
training regarding tacit knowledge in
an effort to differentiate itself in a
strategic way?
, Orientation The first common training that new hires go. New
employees are exposed to the expectations the
organization has for them, key policies and
procedures relevant to them, the basic business
model under which the organization operates in
order to be successful, the variety and types of co-
workers present on the job, and other aspects of
organizational life.
Which activity is the human resource Training
dept performing by offering a series
of programs and activities that
include orientation, diversity, and
total quality management?
What is a direct benefit of a new Increased employee retention
employee orientation program?
ADDIE model of training and A common framework for training and
development development where the five steps in the model are
Assessment, Design, Development,
Implementation, and Evaluation.
What does the ADDIE model A continuous cycle wherein the results of
suggest? evaluation from one training program become part
of the assessment of needs for the next program
Based on the belief that the training is most
effective when it provides learners with a clear
statement of what they must be able to do as a
result of training and how their performance will be
evaluated
Assessment & Study Guide Exam | Questions and
Answers | Verified Solutions | 2026 Edition | Pass
Guaranteed
Save
Terms in this set (193)
Organization A social unit of people structured and managed to
meet a need or pursue collective goals
Human Resource Management Entire set of activities used by an organization to
align its human capital with organizational
objectives and strategies
Examples of Intangible Resources Human Capital
Social Capital
Intellectual Capital
Organizational Capability
Human Capital Tacit knowledge
Education and experience
Work-related know-how
Social Capital Corporate Culture
Management philosophy
Coaching/mentoring relationships
Informal networking systems
,Intellectual Capital Patents and trade secrets
Copyrights
Intellectual property
Organizational Capability Bring new products to market quickly
Absorb and integrate other cultures in a merger
Identify customer needs and respond directly to
them
Continuously improve production processes to
drive down costs
How is training and development By creating value for customers through training
strategically important in an Increase shareholder returns by investing in
organization? training and development
Creating a competitive advantage through human
capital
Differentiate between Training and Training: Learning that is planned by the
Development organization and designed so as to further
organizational objectives
Development: Training that is longer-term in focus,
designed to help employees prepare for future
jobs
What is an intangible asset on which Human Capital
a company can build a sustainable
competitive advantage by providing
training regarding tacit knowledge in
an effort to differentiate itself in a
strategic way?
, Orientation The first common training that new hires go. New
employees are exposed to the expectations the
organization has for them, key policies and
procedures relevant to them, the basic business
model under which the organization operates in
order to be successful, the variety and types of co-
workers present on the job, and other aspects of
organizational life.
Which activity is the human resource Training
dept performing by offering a series
of programs and activities that
include orientation, diversity, and
total quality management?
What is a direct benefit of a new Increased employee retention
employee orientation program?
ADDIE model of training and A common framework for training and
development development where the five steps in the model are
Assessment, Design, Development,
Implementation, and Evaluation.
What does the ADDIE model A continuous cycle wherein the results of
suggest? evaluation from one training program become part
of the assessment of needs for the next program
Based on the belief that the training is most
effective when it provides learners with a clear
statement of what they must be able to do as a
result of training and how their performance will be
evaluated
