Worldspan Reservation System
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1. In the Worldspan reservation system, what is the primary purpose of a
Passenger Name Record (PNR)?
A. To store airline aircraft maintenance schedules
B. To calculate dynamic pricing for airline seats
C. To store a traveler’s complete booking and itinerary details
D. To manage airport ground handling operations
A PNR in Worldspan is used to store and manage all essential
passenger booking information such as itinerary, contact details,
ticketing status, and special service requests, making it central to
reservation management.
2. Which entry is commonly used in Worldspan to display flight
availability?
A. 4FRAJFK
B. 1AVNYC
C. 1*NYCJFK15AUG
D. AVAIL15JFKNYC
In Worldspan, availability is accessed using specific cryptic formats
, such as city pairs and dates, allowing agents to view seat availability
for selected flights.
3. What does the Worldspan "Sell Segment" function allow an agent to
do?
A. Cancel existing bookings
B. Change passenger names in a PNR
C. Book a specific seat or flight segment into a PNR
D. Generate travel insurance automatically
The sell segment function is used to confirm and book flight segments
into a passenger’s itinerary within the PNR.
4. What is the purpose of the "End Transaction" entry in Worldspan?
A. Delete all inactive PNRs
B. Print boarding passes
C. Save and commit changes made to a PNR
D. Issue airline refunds
Ending a transaction ensures that all updates made to a PNR are
saved in the system and properly stored.
5. Which Worldspan function is used to retrieve an existing PNR?
A. RT
B. PN
C. R.PNR
D. GETREC
The retrieve PNR function allows agents to access an existing booking
record using a locator or passenger details.
6. What does the term “Queue” refer to in Worldspan?
A. A flight delay tracking system
B. A pricing calculation tool
C. A work management system for pending PNR actions
D. A baggage handling module
, Queues in Worldspan organize PNRs requiring action, such as
ticketing, changes, or follow-ups, for agent processing.
7. Which entry is used to display fare information in Worldspan?
A. FQD
B. FQ
C. FARESHOW
D. PRICING
The FQ entry is used to display available fares for selected routes and
travel dates in Worldspan.
8. What is the function of "Seat Map Display" in Worldspan?
A. To show aircraft engine layout
B. To display airport terminal maps
C. To view and select available seats on a flight
D. To generate baggage labels
Seat map display allows agents or passengers to view and choose
available seating options on a flight.
9. What does SSR stand for in Worldspan?
A. System Service Request
B. Special Seat Reservation
C. Special Service Request
D. Scheduled Service Route
SSR refers to special service requests such as meals, wheelchair
assistance, or special passenger needs.
10. Which entry is used to cancel a segment in Worldspan?
A. X1
B. CX
C. XN
D. CNX
Certification Exam Practice Questions
And Correct Answers (Verified Answers)
Plus Rationale 2026 Q&A| Instant
Download Pdf
1. In the Worldspan reservation system, what is the primary purpose of a
Passenger Name Record (PNR)?
A. To store airline aircraft maintenance schedules
B. To calculate dynamic pricing for airline seats
C. To store a traveler’s complete booking and itinerary details
D. To manage airport ground handling operations
A PNR in Worldspan is used to store and manage all essential
passenger booking information such as itinerary, contact details,
ticketing status, and special service requests, making it central to
reservation management.
2. Which entry is commonly used in Worldspan to display flight
availability?
A. 4FRAJFK
B. 1AVNYC
C. 1*NYCJFK15AUG
D. AVAIL15JFKNYC
In Worldspan, availability is accessed using specific cryptic formats
, such as city pairs and dates, allowing agents to view seat availability
for selected flights.
3. What does the Worldspan "Sell Segment" function allow an agent to
do?
A. Cancel existing bookings
B. Change passenger names in a PNR
C. Book a specific seat or flight segment into a PNR
D. Generate travel insurance automatically
The sell segment function is used to confirm and book flight segments
into a passenger’s itinerary within the PNR.
4. What is the purpose of the "End Transaction" entry in Worldspan?
A. Delete all inactive PNRs
B. Print boarding passes
C. Save and commit changes made to a PNR
D. Issue airline refunds
Ending a transaction ensures that all updates made to a PNR are
saved in the system and properly stored.
5. Which Worldspan function is used to retrieve an existing PNR?
A. RT
B. PN
C. R.PNR
D. GETREC
The retrieve PNR function allows agents to access an existing booking
record using a locator or passenger details.
6. What does the term “Queue” refer to in Worldspan?
A. A flight delay tracking system
B. A pricing calculation tool
C. A work management system for pending PNR actions
D. A baggage handling module
, Queues in Worldspan organize PNRs requiring action, such as
ticketing, changes, or follow-ups, for agent processing.
7. Which entry is used to display fare information in Worldspan?
A. FQD
B. FQ
C. FARESHOW
D. PRICING
The FQ entry is used to display available fares for selected routes and
travel dates in Worldspan.
8. What is the function of "Seat Map Display" in Worldspan?
A. To show aircraft engine layout
B. To display airport terminal maps
C. To view and select available seats on a flight
D. To generate baggage labels
Seat map display allows agents or passengers to view and choose
available seating options on a flight.
9. What does SSR stand for in Worldspan?
A. System Service Request
B. Special Seat Reservation
C. Special Service Request
D. Scheduled Service Route
SSR refers to special service requests such as meals, wheelchair
assistance, or special passenger needs.
10. Which entry is used to cancel a segment in Worldspan?
A. X1
B. CX
C. XN
D. CNX
