NUR 2101_Conflict Resolution: Communication in
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Terms in this set (38)
Confrontation Definition "Being able to identify and to respond -
communicate - provide feedback -regarding those
discrepancies in another person's behavior in such
a manner that the other person can grow."
Confrontation Definition: ~ To confront is to hold someone accountable, to
Other definitions offer an opportunity to solve problems and build
relationships.
~ Examine incongruities or distortions between
feelings, beliefs, attitudes, and behavior.
~ Explicit request for a behavior change along with
feedback.
, Appropriate Confrontation Two parts to confrontation:
1. Making others aware of the destructiveness or
lack of productiveness of their behavior
2. Making a suggestion about how they can behave
in a more productive way
Two situations warranting confrontation:
1. Behavior is unproductive or destructive
2. Behavior invades our rights or the rights of
others
Remember the problem belongs with the other
person ... it is not our job to "fix" the other person
to meet our standards of behavior!
Two situations warranting ~ Behavior is unproductive or destructive to the
confrontation: individual you are confronting - confrontation goal
is to help protect their self interests
~ Behavior invades our rights or the rights of others
- confrontation goal is to be more considerate of
others
Other aspects of confrontation: ~ Confrontation can be a time-saving strategy.
~ Confrontation is not aggressive.
~ Being nonassertive may get you off the hook for
now but in the long run the problem will only
escalate.
~ Crucial to avoid silence or violence - neither of
the extremes non assertion or aggression is a good
thing.
Nursing Exam | Questions and Answers | Verified
Solutions | 2026 Edition | Pass Guaranteed
Save
Terms in this set (38)
Confrontation Definition "Being able to identify and to respond -
communicate - provide feedback -regarding those
discrepancies in another person's behavior in such
a manner that the other person can grow."
Confrontation Definition: ~ To confront is to hold someone accountable, to
Other definitions offer an opportunity to solve problems and build
relationships.
~ Examine incongruities or distortions between
feelings, beliefs, attitudes, and behavior.
~ Explicit request for a behavior change along with
feedback.
, Appropriate Confrontation Two parts to confrontation:
1. Making others aware of the destructiveness or
lack of productiveness of their behavior
2. Making a suggestion about how they can behave
in a more productive way
Two situations warranting confrontation:
1. Behavior is unproductive or destructive
2. Behavior invades our rights or the rights of
others
Remember the problem belongs with the other
person ... it is not our job to "fix" the other person
to meet our standards of behavior!
Two situations warranting ~ Behavior is unproductive or destructive to the
confrontation: individual you are confronting - confrontation goal
is to help protect their self interests
~ Behavior invades our rights or the rights of others
- confrontation goal is to be more considerate of
others
Other aspects of confrontation: ~ Confrontation can be a time-saving strategy.
~ Confrontation is not aggressive.
~ Being nonassertive may get you off the hook for
now but in the long run the problem will only
escalate.
~ Crucial to avoid silence or violence - neither of
the extremes non assertion or aggression is a good
thing.
