WGU C432 Pre- assessment Exam Questions and Correct
Answers 2026 /2027 Graded A+|Brand New!!!
A nurse is resistant to a new policy encouraging intensive care employees to work
independently. The nurse has shared these concerns with the unit manager. The manager needs
to assist the nurse in moving from resistance to operating independently.
Which method should the manager use? - Answer -provide extra training until comfort level is
higher
The manager of a local emergency department plans to develop a new program to reduce wait
time for patients coming in with non-emergency illnesses. However, the new program will
require additional staff duties, and the manager is concerned that employees may not accept
the new program due to these increased duties.
Which method should the manager use in this scenario? - Answer -Engage employees in the
decision-making process
Employees in the laundry department of a local hospital have recently experienced a change in
management and feel insecure about their jobs.
In which two ways can the manager help employees feel more secure in the workplace?
Choose 2 Answers - Answer -By telling the staff personal success stories
1|Page
,By providing frequent communication
The dietary department in a small community hospital has experienced a high turnover rate of
employees. The manager of the department needs to implement a new program to lower
turnover rates.
Which method should this manager use to address this problem? - Answer -encourage
employee involvement
A pharmacy wants to implement a new pill distribution system to help keep track of inventory.
Which activity should be included in the planning process for this implementation - Answer -
Refining the projects costs
A doctor's office wants to hire several consultants to conduct training for a new practice
management system.
What is the first step in the planning process for this change? - Answer -Define training goals
A doctor's office needs to upgrade its computer system to ensure the system meets regulatory
compliance.
What should be the first step in getting employees to accept this chang - Answer -
2|Page
, A hospital wants to implement a new information system to better serve larger data files and
offer more security.
What should be included in the planning process for this change? - Answer -Assigning
responsibility to manage changeBi
A doctor's office needs to upgrade its computer system to ensure the system meets regulatory
compliance.
What should be the first step in getting employees to accept this change? - Answer -Build
awareness for the need to change
Health insurance exchanges create increased access for individuals and small businesses to buy
insurance.
How will these new exchanges affect care delivery? - Answer -They will increase the need for
mid-level providers
A doctor's office wants to achieve meaningful use and is adopting the electronic health record.
How will this adoption affect healthcare delivery? - Answer -By improving the quality of service
3|Page
Answers 2026 /2027 Graded A+|Brand New!!!
A nurse is resistant to a new policy encouraging intensive care employees to work
independently. The nurse has shared these concerns with the unit manager. The manager needs
to assist the nurse in moving from resistance to operating independently.
Which method should the manager use? - Answer -provide extra training until comfort level is
higher
The manager of a local emergency department plans to develop a new program to reduce wait
time for patients coming in with non-emergency illnesses. However, the new program will
require additional staff duties, and the manager is concerned that employees may not accept
the new program due to these increased duties.
Which method should the manager use in this scenario? - Answer -Engage employees in the
decision-making process
Employees in the laundry department of a local hospital have recently experienced a change in
management and feel insecure about their jobs.
In which two ways can the manager help employees feel more secure in the workplace?
Choose 2 Answers - Answer -By telling the staff personal success stories
1|Page
,By providing frequent communication
The dietary department in a small community hospital has experienced a high turnover rate of
employees. The manager of the department needs to implement a new program to lower
turnover rates.
Which method should this manager use to address this problem? - Answer -encourage
employee involvement
A pharmacy wants to implement a new pill distribution system to help keep track of inventory.
Which activity should be included in the planning process for this implementation - Answer -
Refining the projects costs
A doctor's office wants to hire several consultants to conduct training for a new practice
management system.
What is the first step in the planning process for this change? - Answer -Define training goals
A doctor's office needs to upgrade its computer system to ensure the system meets regulatory
compliance.
What should be the first step in getting employees to accept this chang - Answer -
2|Page
, A hospital wants to implement a new information system to better serve larger data files and
offer more security.
What should be included in the planning process for this change? - Answer -Assigning
responsibility to manage changeBi
A doctor's office needs to upgrade its computer system to ensure the system meets regulatory
compliance.
What should be the first step in getting employees to accept this change? - Answer -Build
awareness for the need to change
Health insurance exchanges create increased access for individuals and small businesses to buy
insurance.
How will these new exchanges affect care delivery? - Answer -They will increase the need for
mid-level providers
A doctor's office wants to achieve meaningful use and is adopting the electronic health record.
How will this adoption affect healthcare delivery? - Answer -By improving the quality of service
3|Page
