MGT 420 EXAM QUESTIONS WITH CORRECT ANSWERS LATEST UPDATE 2026
Career Readiness - Answers Is a set of skills, competencies, aspirations, and goals that will advance
your career, even in a rapidly changing enviorment
Intellectual Capital - Answers the collective brainpower or shared knowledge of a workforce
intellectual capital equation - Answers Intellectual Capital = Competency x Commitment
Competency - Answers represents your personal talents or job-related capabilities
Commitment - Answers Represents how hard you work to apply your talents and capabilities to
important tasks
knowledge worker - Answers someone whose mind is a critical asset to employers
Smart workforce - Answers Have both technical and human skills and work in "communities of
action" to share tasks and solve problems
fourth industrial age - Answers Is unlocking the cloud mobile internet automation and robotics and
artificial intelligence as driving forces of change
Tech IQ - Answers the ability to use technology and to stay updated as technology continues to
evolve
Globalization - Answers Is the worldwide interdependence of resource flows product markets and
business competition
job migration - Answers occurs when firms shift jobs from a home country to foreign ones
Reshoring - Answers occurs when firms move jobs back home from foreign locations
Ethics - Answers Set moral standards of what is "good" and "right" in one's behavior
Corporate Governance - Answers Is the active oversight of management decisions and performance
by a company's board of directors
workforce diversity - Answers describes workers' differences in terms of gender, race, age, ethnicity,
religion, sexual orientation, and able-bodiedness
Leaking pipeline problem - Answers occurs when women face obstacles that causes them to drop out
of upward career paths
Prejudice - Answers Is the display of negative irrational attitudes towards people who are different
from us
Discrimination - Answers Actively denies minority members the full benefits of organizational
membership
Glass ceiling effect - Answers is an invisible barrier limiting career advancement of women and
minorities
Implicit Bias (Unconscious Bias): - Answers Is an embedded prejudice that is largely unconscious and
that results in the discriminatory treatment of others
Shamrock Organization - Answers operates with a core group of full-time long-term workers
supported by others who work on contracts and part time
free-agent and on-demand economy - Answers people change jobs more often and many work on-
demand as independent contractors with a shifting mix of employers
self-management - Answers the ability to understand oneself, exercise initiative, accept
responsibility, and learn from experience
Social networking - Answers Is the use of dedicated website and application to connect people having
similar interests
Organization - Answers Is a collection of people working together to achieve a common purpose
Open system - Answers transforms resource inputs from the environment into product outputs
Productivity - Answers Is the quantity and quality of work performance with resources utilization
considered
Performance effectiveness - Answers an output measure of task or goal accomplishment
Performance efficiency - Answers an input measure of resource cost associated with goal
accomplishment
Manager - Answers A person who supports, activates, and is responsible for the work of others
Board of directors - Answers Or board of trustees are supposed to make sure a organization is well
run and managed in a lawful and ethical manner
Top managers - Answers guide the performance of the organization as a whole or of one of its major
parts
Middle Managers - Answers oversee the work of large departments or divisions
Team leader - Answers report to middle managers and supervise non-managerial workers
Career Readiness - Answers Is a set of skills, competencies, aspirations, and goals that will advance
your career, even in a rapidly changing enviorment
Intellectual Capital - Answers the collective brainpower or shared knowledge of a workforce
intellectual capital equation - Answers Intellectual Capital = Competency x Commitment
Competency - Answers represents your personal talents or job-related capabilities
Commitment - Answers Represents how hard you work to apply your talents and capabilities to
important tasks
knowledge worker - Answers someone whose mind is a critical asset to employers
Smart workforce - Answers Have both technical and human skills and work in "communities of
action" to share tasks and solve problems
fourth industrial age - Answers Is unlocking the cloud mobile internet automation and robotics and
artificial intelligence as driving forces of change
Tech IQ - Answers the ability to use technology and to stay updated as technology continues to
evolve
Globalization - Answers Is the worldwide interdependence of resource flows product markets and
business competition
job migration - Answers occurs when firms shift jobs from a home country to foreign ones
Reshoring - Answers occurs when firms move jobs back home from foreign locations
Ethics - Answers Set moral standards of what is "good" and "right" in one's behavior
Corporate Governance - Answers Is the active oversight of management decisions and performance
by a company's board of directors
workforce diversity - Answers describes workers' differences in terms of gender, race, age, ethnicity,
religion, sexual orientation, and able-bodiedness
Leaking pipeline problem - Answers occurs when women face obstacles that causes them to drop out
of upward career paths
Prejudice - Answers Is the display of negative irrational attitudes towards people who are different
from us
Discrimination - Answers Actively denies minority members the full benefits of organizational
membership
Glass ceiling effect - Answers is an invisible barrier limiting career advancement of women and
minorities
Implicit Bias (Unconscious Bias): - Answers Is an embedded prejudice that is largely unconscious and
that results in the discriminatory treatment of others
Shamrock Organization - Answers operates with a core group of full-time long-term workers
supported by others who work on contracts and part time
free-agent and on-demand economy - Answers people change jobs more often and many work on-
demand as independent contractors with a shifting mix of employers
self-management - Answers the ability to understand oneself, exercise initiative, accept
responsibility, and learn from experience
Social networking - Answers Is the use of dedicated website and application to connect people having
similar interests
Organization - Answers Is a collection of people working together to achieve a common purpose
Open system - Answers transforms resource inputs from the environment into product outputs
Productivity - Answers Is the quantity and quality of work performance with resources utilization
considered
Performance effectiveness - Answers an output measure of task or goal accomplishment
Performance efficiency - Answers an input measure of resource cost associated with goal
accomplishment
Manager - Answers A person who supports, activates, and is responsible for the work of others
Board of directors - Answers Or board of trustees are supposed to make sure a organization is well
run and managed in a lawful and ethical manner
Top managers - Answers guide the performance of the organization as a whole or of one of its major
parts
Middle Managers - Answers oversee the work of large departments or divisions
Team leader - Answers report to middle managers and supervise non-managerial workers
