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[Section 1: Therapeutic Communication & Nurse-Patient Relationship
(Q1-15)]
Q1. A patient with newly diagnosed bipolar disorder says to the nurse, "I don't think I
really have this illness. My family is just overreacting to my mood swings." Which
response demonstrates the therapeutic technique of reflection?
A. "You should listen to your family—they're just trying to help you."
B. "Don't worry, many people feel this way when they're first diagnosed."
C. "You don't believe you have bipolar disorder?" [CORRECT]
D. "I can see you're angry about the diagnosis."
Rationale: Reflection involves repeating the patient's statement back to encourage
further exploration of feelings and thoughts. "You don't believe you have bipolar
disorder?" mirrors the patient's statement without adding interpretation or judgment.
Option A is disapproval; B is false reassurance; D is interpretation that assumes anger
rather than reflecting the stated disbelief. Students often confuse reflection with
interpretation or reassurance.
Correct Answer: C
,Q2. A patient with schizophrenia tells the nurse, "The voices are telling me to hurt
myself." Which is the most therapeutic nurse response?
A. "There are no voices here. You're just imagining things."
B. "I don't hear any voices. Tell me more about what you're hearing." [CORRECT]
C. "You need to stop listening to those voices right now."
D. "That's impossible. No one is talking to you."
Rationale: The therapeutic response validates the patient's experience without
reinforcing delusions ("I don't hear any voices") while encouraging further assessment
("Tell me more about what you're hearing"). This maintains trust and gathers critical
safety information. Denying the patient's experience (A, D) destroys rapport;
commanding the patient (C) is authoritarian and nontherapeutic. Students often select
responses that challenge delusions directly, which is counterproductive.
Correct Answer: B
Q3. During the working phase of the therapeutic relationship, a patient with borderline
personality disorder becomes angry and says, "You're just like my mother—controlling
and critical!" This phenomenon is best described as:
A. Countertransference
B. Transference [CORRECT]
C. Projection
D. Splitting
Rationale: Transference occurs when a patient unconsciously redirects feelings about a
significant person from their past onto the nurse. The patient is reacting to the nurse as
if the nurse were their mother. Countertransference is the nurse's reaction to the patient;
projection is attributing one's own unacceptable feelings to others; splitting is viewing
,people as all good or all bad. Students often confuse transference with
countertransference or defense mechanisms.
Correct Answer: B
Q4. A nurse working with a patient with borderline personality disorder notices feeling
irritated and overly protective toward the patient, similar to feelings toward a younger
sibling. This nurse response is best described as:
A. Transference
B. Countertransference [CORRECT]
C. Projection
D. Rationalization
Rationale: Countertransference occurs when the nurse unconsciously redirects personal
feelings about significant others onto the patient. The nurse's irritation and
protectiveness toward the patient mirrors feelings toward a sibling. Transference is the
patient's reaction to the nurse; projection and rationalization are patient defense
mechanisms. Self-awareness of countertransference is essential for maintaining
therapeutic boundaries.
Correct Answer: B
Q5. A patient states, "I'm so overwhelmed with everything happening in my life right
now." Which nurse response demonstrates the therapeutic technique of focusing?
A. "Everything will be okay. You can handle this."
B. "Tell me more about what specifically is overwhelming you." [CORRECT]
C. "I felt overwhelmed too when I was in nursing school."
D. "You should make a list of your problems and tackle them one by one."
, Rationale: Focusing directs the conversation toward a specific topic or issue when the
patient is vague or rambling. "Tell me more about what specifically is overwhelming you"
narrows the broad statement to a concrete area for exploration. A is false reassurance;
C is self-disclosure (nontherapeutic in most contexts); D is giving advice, which
undermines patient autonomy. Students often select reassuring or advising responses,
which are nontherapeutic.
Correct Answer: B
Q6. A patient with depression says, "I don't see any point in getting out of bed. Nothing
matters anymore." Which response uses the therapeutic technique of clarification?
A. "Are you saying you feel hopeless about your future?" [CORRECT]
B. "You need to get up and move around to feel better."
C. "I know exactly how you feel—I've been depressed before."
D. "Your family would be very upset if they heard you say that."
Rationale: Clarification seeks to make the patient's meaning clear by checking the
nurse's understanding. "Are you saying you feel hopeless about your future?" checks
whether the nurse correctly interprets the patient's statement as hopelessness. B is
giving advice; C is self-disclosure; D is invoking guilt. Students often confuse
clarification with interpretation or paraphrasing.
Correct Answer: A
Q7. A patient with anxiety disorder is pacing and repeatedly checking the locked door.
The nurse sits quietly nearby without speaking. This use of silence is therapeutic
because it:
A. Encourages the patient to feel uncomfortable and stop the behavior