Cintas SSR certification
Comprehensive Resource To Help You Ace 2026-2027
Exams Includes Frequently Tested Questions With
ELABORATED 100% Correct COMPLETE SOLUTIONS
Guaranteed Pass First Attempt!! Current Update!!
Instant Download Pdf
1. What is material cost?
How can you reduce material cost? - Correct Answer: Material cost is
the amount of money we spend buying garmets.
2. *Bill for lost/damaged garments as appropriate. (L/Rs reduce material costs)
*Size the item right the first time.
*Use rough wear for rough wear items.
3. What are net billings and what is the minimum expectation percentage? -
Correct Answer: The percentage of actual invoiced billings vs. gross
billings.
95%
4. What are the components of the SSR pay plan? - Correct Answer: *Base
Pay
*Route Commission (uniform 3%, FS 4%, of what is invoiced).
*Renewal Bonus (uniform </=3, FS </=4, monthly $500 max)
*Catalog Commission 8% of what is invoiced.
*Sales Leads 1 to 1 up to $500
*Contest Winnings
*Premium/Overtime Pay
, *Growth Bonus paid quarterly max $2,000 (Adds/stops + price increases -
lost business).
5. What are the fundamental areas to increase business on your route? -
Correct Answer: *New product offerings
*Sales leads
*Adds vs. stops
*Price increases
*Catalog sales
Reduced lost business
6. What is Cintas' Guarantee on items you sell as a Direct Sale? - Correct
Answer: Satisfaction guaranteed or they can return it for a refund.
7. What are some options you have if you need to place a catalog order on the
customers behalf? - Correct Answer: *Call your Territory Catalog Rep.
*Visit with your supervisor, manager, or local catalog champion.
*Call the 1-800 number on the back of the catalog
8. Why do we charge L/Rs? - Correct Answer: We own the products that
we rent. Cintas has to pass those lost charges on to the customers who lost
the products. The customer pays a small price to rent that product, much
less that what it would be to purchase the product. Cintas needs the
product returned to rent again or must purchase other product to replace
those lost.
9. What is uniform advantage? what does UA cover? - Correct Answer: UA
is like insurance for damaged garments, so your invoice is more consistent,
, and you won't have to pay replacement costs for damaged garments. (Does
not cover lost garments).
10.What is emotional trust and how is it developed? - Correct Answer: A
customer likes and depends on the SSR and Service Team.
11.What is rational trust and how is it developed? - Correct Answer: Cintas
is holding up our end of the agreement. All products are clean, functional
and delivered on time.
12.Describe what it means to make "seconds that count" - Correct Answer:
A simple 3 step process that keeps the customer informed and enhances
the value of a Cintas Program. Cintas uses the E.A.T. method:
*Explain what you have done for the customer and close the loop on any
specific requests.
*Ask if there is anything else you can do or take care of for the customer.
*Thank the customer for their business.
13.How soon should you renew a customer? - Correct Answer: 12-18
Months prior to renewal date
Anytime Cintas is making additional investment in their account.
14.Briefly describe the NPS program, and the scale of each classification. -
Correct Answer: Net Promoter Score Program is a 3rd party that calls
customers and conducts surveys.
15.The main question asked is, "On a scale of 0-10, what is the likelihood to
recommend Cintas?"
scores of 0-6 are detractors
Comprehensive Resource To Help You Ace 2026-2027
Exams Includes Frequently Tested Questions With
ELABORATED 100% Correct COMPLETE SOLUTIONS
Guaranteed Pass First Attempt!! Current Update!!
Instant Download Pdf
1. What is material cost?
How can you reduce material cost? - Correct Answer: Material cost is
the amount of money we spend buying garmets.
2. *Bill for lost/damaged garments as appropriate. (L/Rs reduce material costs)
*Size the item right the first time.
*Use rough wear for rough wear items.
3. What are net billings and what is the minimum expectation percentage? -
Correct Answer: The percentage of actual invoiced billings vs. gross
billings.
95%
4. What are the components of the SSR pay plan? - Correct Answer: *Base
Pay
*Route Commission (uniform 3%, FS 4%, of what is invoiced).
*Renewal Bonus (uniform </=3, FS </=4, monthly $500 max)
*Catalog Commission 8% of what is invoiced.
*Sales Leads 1 to 1 up to $500
*Contest Winnings
*Premium/Overtime Pay
, *Growth Bonus paid quarterly max $2,000 (Adds/stops + price increases -
lost business).
5. What are the fundamental areas to increase business on your route? -
Correct Answer: *New product offerings
*Sales leads
*Adds vs. stops
*Price increases
*Catalog sales
Reduced lost business
6. What is Cintas' Guarantee on items you sell as a Direct Sale? - Correct
Answer: Satisfaction guaranteed or they can return it for a refund.
7. What are some options you have if you need to place a catalog order on the
customers behalf? - Correct Answer: *Call your Territory Catalog Rep.
*Visit with your supervisor, manager, or local catalog champion.
*Call the 1-800 number on the back of the catalog
8. Why do we charge L/Rs? - Correct Answer: We own the products that
we rent. Cintas has to pass those lost charges on to the customers who lost
the products. The customer pays a small price to rent that product, much
less that what it would be to purchase the product. Cintas needs the
product returned to rent again or must purchase other product to replace
those lost.
9. What is uniform advantage? what does UA cover? - Correct Answer: UA
is like insurance for damaged garments, so your invoice is more consistent,
, and you won't have to pay replacement costs for damaged garments. (Does
not cover lost garments).
10.What is emotional trust and how is it developed? - Correct Answer: A
customer likes and depends on the SSR and Service Team.
11.What is rational trust and how is it developed? - Correct Answer: Cintas
is holding up our end of the agreement. All products are clean, functional
and delivered on time.
12.Describe what it means to make "seconds that count" - Correct Answer:
A simple 3 step process that keeps the customer informed and enhances
the value of a Cintas Program. Cintas uses the E.A.T. method:
*Explain what you have done for the customer and close the loop on any
specific requests.
*Ask if there is anything else you can do or take care of for the customer.
*Thank the customer for their business.
13.How soon should you renew a customer? - Correct Answer: 12-18
Months prior to renewal date
Anytime Cintas is making additional investment in their account.
14.Briefly describe the NPS program, and the scale of each classification. -
Correct Answer: Net Promoter Score Program is a 3rd party that calls
customers and conducts surveys.
15.The main question asked is, "On a scale of 0-10, what is the likelihood to
recommend Cintas?"
scores of 0-6 are detractors
