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Exam (elaborations)

BSOP 326 Total Quality Management Final Exam questions and answers 2026 update

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Devry BSOP 326 TQM final exam answers & concepts. Covers Deming, Juran, ISO 9000, Baldrige, Six Sigma, & control charts.TQM exam guide, BSOP 326 final, total quality management test, Devry University study aid, Six Sigma practice exam, quality management final, Baldrige award study, ISO 9000 questions, control chart problems, operations management exam

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Institution
BSOP 326
Course
BSOP 326

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BSOP326 Week 8 Final Exam
f f f f f



222026 update
1.ff(TCOf1)fWhichfofftheffollowingffactorsfallowedfFrederickfTaylor'sfscientificfmanagementfphilosophyftofwo
rkfwellfatfthefturnfoffthef20thfcentury?f(Pointsf:f6)

Hourlyfworkersflackedfeducation.

Unionizationfoffworkersfdidfnotfexist.

Handflaborfwasfdominantfinfmanufacturing.

Productionfqualityfwasfoffgreaterfconcernfthanfproductionfquantity.


Questionf2.
2.f(TCOf1)fWhichfofftheffollowingfstakeholdersfrequirefcompaniesftofmakeflong-
termfcommitmentsfto,finfthefcontextfofftotalfquality?f(Pointsf:f6)

Customers

Employeesf
f



Suppliers

Allfoffthefabove


Questionf3.
3.f(TCOf2)fWhichfofftheffollowingfpracticesfwouldfNOTfbeffoundfinfafTQMfcompany?f(Pointsf:f6)fSelectingf
afsupplierfbasedfentirelyfonfwhofbidsftheflowestfpricefonfafsupplyfcontractfTrainingfsupplier

sfinfqualityfimprovementfmethodology

Retainingfsuppliersfthatfmeetfexpectationsfforfsuperiorfquality

Requiringfsuppliersftofprovidefprooffoffcapablefprocesses


Questionf4.
4.f(TCOf2)fWhichfofftheffollowingfisfNOTfafpurposefofffinalfproductfinspection?f(Pointsf:f6)fTofall
owfotherfworkersftofconcentratefonfoutputfquantityfratherfthanfqualityfTofensuref

thatfnofdefectivefitemsfreachfthefcustomer

Tofdiscoverf&fhelpfresolvefproductionfproblems

Tofjudgefthefqualityfoffthefmanufacturing


Questionf5.
5.f(TCOf3)fInfwhichfofftheffollowingfcategoriesfcanfcompaniesfreceivefafMalcolmfBaldrigefNationalfQualityfA
ward?f(Pointsf:f6)

Smallfbusiness

, BSOP326 Week 8 Final Exam
f f f f f



222026 update

ManufacturingfServic

e

Allfoffthefabove


Questionf6.
6.f(TCOf3)fISOf9000frecertificationfisfrequiredfeveryf .f (Pointsf:f6)

threefyearsff

ivefyearsfse

venfyearsfni

nefyears


Questionf7.
7.f(TCOf4)f consideredftopfmanagement'sfcommitmentftofqualityfanfabsolutefnecessityfforfTQM.
(Pointsf:f6)

Deming

f Crosbyf

Juran

Allfoffthefabove


Questionf8.
8.f(TCOf4)fThefprimaryfreasonfforfDeming'sfpositionfthatfslogansfshouldfbefeliminatedfisfwhichfofftheffollowin
g?f(Pointsf:f6)

Mostfproblemsfarefafresultfoffthefsystemf&fcannotfbefeliminatedfwithoutfredesigningfthe
system.
Slogansftakefupfvaluablefspacefinfthefproductionfdepartment.
f



Slogansfarefcostlyftofmaintainf&fperiodicallyfupdate.fWorkersfd

on'tfalwaysfunderstandfthefslogans.


Questionf9.
9.f(TCOf5)fMeasurablefperformanceflevelsfthatfdefinefthefqualityfoffcustomerfcontactfwithfanforganization'sfr
epresentativesfarefknownfasfwhichfofftheffollowing?f(Pointsf:f6)

Customerfcontactfrequirements
Qualityffunctionfdeployments
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