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Section 1: Therapeutic Communication & Defense
Mechanisms (Questions 1–20)
1. A client with anxiety says, “I’m so scared about my
surgery tomorrow.” Which response by the nurse is most
therapeutic?
A. “Don’t be scared; it’s a routine procedure.”
B. “Tell me more about what is making you feel scared.”
C. “Everyone gets nervous before surgery.”
D. “You should think positive thoughts.”
Answer: B
Rationale: Exploring the client’s specific fears is therapeutic.
False reassurance (A), platitudes (C), and commands (D) are
nontherapeutic.
,2. A client states, “My boss is always criticizing me. I never
do anything right.” The nurse responds, “You feel that your
boss doesn’t appreciate your work.” This is an example of:
A. Clarifying
B. Restating
C. Reflecting
D. Paraphrasing
Answer: D
Rationale: Paraphrasing restates the client’s message in the
nurse’s own words to show understanding. Restating repeats
exact words; reflecting turns feelings back.
3. A client says, “I’m not going to take that medication. It
makes me feel like a zombie.” The nurse says, “You are
worried about side effects. Let’s talk about what you are
experiencing.” The nurse is using which technique?
A. Validation
B. Minimization
C. Challenging
D. Reassurance
,Answer: A
Rationale: Validation acknowledges the client’s feelings as
understandable and worthy of discussion. It builds trust.
4. A client with borderline personality disorder tells the
nurse, “You’re the only one who helps me. The day nurse is
horrible.” The nurse recognizes this as:
A. Projection
B. Splitting
C. Reaction formation
D. Intellectualization
Answer: B
Rationale: Splitting is the inability to integrate positive and
negative aspects of self/others, resulting in idealization of one
person and devaluation of another.
5. A client who has just received a terminal diagnosis says,
“No, that can’t be right. The lab must have mixed up my
results.” This is an example of which defense mechanism?
A. Denial
B. Displacement
C. Rationalization
D. Suppression
, Answer: A
Rationale: Denial is refusing to accept reality to avoid
emotional pain. It is common in early grief.
6. A client who was abused as a child now has no memory
of the events. This is an example of:
A. Repression
B. Suppression
C. Dissociation
D. Reaction formation
Answer: A
Rationale: Repression is the unconscious exclusion of painful
memories. Suppression is conscious; dissociation is a more
severe disruption of consciousness.
7. A client who is angry with their boss yells at their spouse
at home. This is an example of:
A. Projection
B. Displacement
C. Sublimation
D. Undoing