NRF Customer Service Rise Up Exam
Newest With Questions And Answers
2026/2027|100% Correct
You are shopping for a jacket for a gift for a friend. What is the FIRST thing the sales associate should do?
- ANSWER>Ask about your friend's preferences in style and size
Which is the MOST appropriate type of question to ask to determine a customer's budget? -
ANSWER>Fact-finding (gather information and details)
When following up on a recent delivery and installation of a refrigerator, the customer explains that the
delivery person got mud on their carpet. What is the BEST way to answer the customer's complaint? -
ANSWER>Say, "I'm sorry to hear that. What can I do to make this right for you?"
During an after-holiday sale, an employee notices a customer's wheelchair can't get through the aisles
because they are crowded and full of tables and racks. What should the employee do FIRST? -
ANSWER>Offer to help the customer
,A big store's bakery department decided not to bake items in their store, but now get their products
from the company's central plant. The supervisor sends the employees a memo explaining the change
that is taking place. A customer wants to know why the changes were made. What should the associate
do? - ANSWER>Use the information sent in the memo to answer the customer's questions
A customer approaches you as you are returning from your lunch break. What should you do? -
ANSWER>Escort the customer to a fellow sales associate for help since you are still on break
You are helping a customer select food items they want for a luncheon your company is catering. The
customer complains very loudly that your prices are too high and that they can get lower prices from
another catering company. What should you do? - ANSWER>Try to calm the customer and explain the
features and benefits of your catering services
ABC Company is launching a new all-in-one product that can be used to play music, watch movies, check
emails and answer phone calls. You know there will be many customer questions because there are so
many product features. Your company is having a sale on the product hoping customers will buy it from
your store and not online or from a competitor. How should you prepare for the large volume of
, customers expected to ask about the new product? - ANSWER>Test the new item on display to make
sure yo can explain how to use each feature
A customer wants help coordinating paint colors. The sales associate shows the customer colors he feels
will compliment her selections, but she doesn't like his suggestions. The sales associate doesn't seem to
understand the customer's color preferences. What should the sales associate say NEXT? - ANSWER>Tell
her color preferences are a personal choice
A salesperson is answering a customer's email about a back-order. They should tell the customer: -
ANSWER>Follow proper business writing rules.
A customer comes to a furniture store with a piece of fabric and tells the sales associate she wants a
chair that matches the material from her sofa. What should you do? - ANSWER>Escort her to the area
where the chairs are, and ask open-ended questions to clarify her needs
You have a customer who's leaving the next day for a trip to another country. The customer is doing
some last-minute shopping for a special adapter to use with her computer. You know they are out of
Newest With Questions And Answers
2026/2027|100% Correct
You are shopping for a jacket for a gift for a friend. What is the FIRST thing the sales associate should do?
- ANSWER>Ask about your friend's preferences in style and size
Which is the MOST appropriate type of question to ask to determine a customer's budget? -
ANSWER>Fact-finding (gather information and details)
When following up on a recent delivery and installation of a refrigerator, the customer explains that the
delivery person got mud on their carpet. What is the BEST way to answer the customer's complaint? -
ANSWER>Say, "I'm sorry to hear that. What can I do to make this right for you?"
During an after-holiday sale, an employee notices a customer's wheelchair can't get through the aisles
because they are crowded and full of tables and racks. What should the employee do FIRST? -
ANSWER>Offer to help the customer
,A big store's bakery department decided not to bake items in their store, but now get their products
from the company's central plant. The supervisor sends the employees a memo explaining the change
that is taking place. A customer wants to know why the changes were made. What should the associate
do? - ANSWER>Use the information sent in the memo to answer the customer's questions
A customer approaches you as you are returning from your lunch break. What should you do? -
ANSWER>Escort the customer to a fellow sales associate for help since you are still on break
You are helping a customer select food items they want for a luncheon your company is catering. The
customer complains very loudly that your prices are too high and that they can get lower prices from
another catering company. What should you do? - ANSWER>Try to calm the customer and explain the
features and benefits of your catering services
ABC Company is launching a new all-in-one product that can be used to play music, watch movies, check
emails and answer phone calls. You know there will be many customer questions because there are so
many product features. Your company is having a sale on the product hoping customers will buy it from
your store and not online or from a competitor. How should you prepare for the large volume of
, customers expected to ask about the new product? - ANSWER>Test the new item on display to make
sure yo can explain how to use each feature
A customer wants help coordinating paint colors. The sales associate shows the customer colors he feels
will compliment her selections, but she doesn't like his suggestions. The sales associate doesn't seem to
understand the customer's color preferences. What should the sales associate say NEXT? - ANSWER>Tell
her color preferences are a personal choice
A salesperson is answering a customer's email about a back-order. They should tell the customer: -
ANSWER>Follow proper business writing rules.
A customer comes to a furniture store with a piece of fabric and tells the sales associate she wants a
chair that matches the material from her sofa. What should you do? - ANSWER>Escort her to the area
where the chairs are, and ask open-ended questions to clarify her needs
You have a customer who's leaving the next day for a trip to another country. The customer is doing
some last-minute shopping for a special adapter to use with her computer. You know they are out of
