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1. Motivation: Internal and external factors that stimulate people to take actions that lead to
achieving a goal.
Taylor: Theory of the Economic Man - Money is what motivates people. You get paid for what you produce.
2. Mayo - Hawthorne Effect: Working conditions and money did not motivate employees.
3. Maslow - Pyramid and Hierarchy: 1. Self actualization - reaching one's goals.
2. Esteem Needs - respect from others and status.
3. Social Needs - acceptance and friendship.
4. Safety - job security and health.
5. Physical needs - food, shelter.
5. Motivating Factors: Aspects of the job that can lead to positive job satisfaction such as
achievement, recognition, meaningful and interesting work and advancement in career.
6. Hygiene Factors: Can cause dissatisfaction such as pay, working conditions and status.
7. Job Enrichment: Giving workers the opportunity to do more challenging and fulfilling work.
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8. Time Based: Paid per hour.
9. Piece Rate: Paid per unit or piece made.
10. Salary: Income paid the same, $40,000 a year, doesn't matter how many hours one works.
Same pay is given.
11. Commission: Sales only. If you don't sell anything you make $0.
12. Bonus: Money in addition to a wage.
13. Job Rotation: Employees can rotate from one job position to the next, don't get bored and are
more highly trained.
14. Human Resource Management: The effective management of a company's workers so that
the business can gain a competitive edge or advantage.
15. HRM - Focus: 1 . Workforce Planning
2. Recruitment
3. Developing training Employees
4. Employment Contracts
5. Involving all Managers in all areas of the business
6. Employee morale and welfare
7. Incentive systems - pay, health insurance
8. Monitoring employee progress
16. Employment Contract: Legal document that sets out the terms and conditions of the job.
Examples: hours, pay.
17. Labor Turnover: When employees leave the company, either fired or quit. Companies do not
want high turnover. That's a waste of money (recruiting a new employee, training, etc).
18. Induction: training before you start (learn structure of the business, who you will be working
with, where the emergency exits are in case of fire).
19. On job Training: Learn your job as you go by watching or working with others.
20. Off the Job Training: Special training at a university or computer manufacturer. Not at your
current job.
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