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PERSONAL CARE HOME
ADMINISTRATOR
EXAM|COMPREHENSIVE Q&A FOR
CERTIFICATION SUCCESS 2026
quality of life - correct-answer -pch are to care for residents to promote
maintenance or enhancement of quality of life of each resident. Dignity, respect,
self determination
ombudsman program - correct-answer -Swedish parliament in 1809 role was to
listen to complaints, the role today is to help residents with questions or a
conflict. they investigate complaints and offer assistance
rights to discharge or transfer a resident - correct-answer -if a resident is a danger
to them self or others, if legal entity chooses to voluntarily close down the home,
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if their health changes and the home can not provide their care, if the resident
violates the house rules
to transfer or discharge a resident - correct-answer -30 day written notice,
sufficient preparation and orientation for the move
complaints - correct-answer -2 days after written complaint, pch must submit a
status report and steps that are being taken to resolve it
within 7 days of the complaint - correct-answer -a written decision explaining the
results of the complaint
active listening - correct-answer -act of hearing and responding to both the
content and the feeling of what is being said, provide feedback to confirm your
listening
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state licensing regulations - correct-answer -are in place to protect the health,
safety and well being of the residents
by 2030, _______ of the American population will be composed of racial and
ethnic minority groups - correct-answer -40%
culture refers to integrated patterns of human behavior that includes: - correct-
answer -language customs, thoughts or beliefs, communications, actions,
institutions of racial, ethnic religious or social groups
Title 6 of the Civil Rights Act of 1964 - correct-answer -no person in the united
states shall be denied the benefits of or be otherwise subjected to discrimination
under any federally supported program
PERSONAL CARE HOME
ADMINISTRATOR
EXAM|COMPREHENSIVE Q&A FOR
CERTIFICATION SUCCESS 2026
quality of life - correct-answer -pch are to care for residents to promote
maintenance or enhancement of quality of life of each resident. Dignity, respect,
self determination
ombudsman program - correct-answer -Swedish parliament in 1809 role was to
listen to complaints, the role today is to help residents with questions or a
conflict. they investigate complaints and offer assistance
rights to discharge or transfer a resident - correct-answer -if a resident is a danger
to them self or others, if legal entity chooses to voluntarily close down the home,
,2|Page
if their health changes and the home can not provide their care, if the resident
violates the house rules
to transfer or discharge a resident - correct-answer -30 day written notice,
sufficient preparation and orientation for the move
complaints - correct-answer -2 days after written complaint, pch must submit a
status report and steps that are being taken to resolve it
within 7 days of the complaint - correct-answer -a written decision explaining the
results of the complaint
active listening - correct-answer -act of hearing and responding to both the
content and the feeling of what is being said, provide feedback to confirm your
listening
, 3|Page
state licensing regulations - correct-answer -are in place to protect the health,
safety and well being of the residents
by 2030, _______ of the American population will be composed of racial and
ethnic minority groups - correct-answer -40%
culture refers to integrated patterns of human behavior that includes: - correct-
answer -language customs, thoughts or beliefs, communications, actions,
institutions of racial, ethnic religious or social groups
Title 6 of the Civil Rights Act of 1964 - correct-answer -no person in the united
states shall be denied the benefits of or be otherwise subjected to discrimination
under any federally supported program
