CORRECT ACTUAL QUESTIONS AND
CORRECTLY WELL DEFINED ANSWERS
LATEST ALREADY GRADED A+
TQM is most helpful to firms following the business strategy.
A. cost-leadership
B. integrated cost-leadership/differentiation
C. focused cost-leadership
D. focused differentiation - ANSWERS-B. integrated cost-
leadership/differentiation
Diversification - ANSWERS-Spreading out investments to
reduce risk
Stakeholders - ANSWERS-All the people who stand to gain
or lose by the policies and activities of a business and whose
concerns the business needs to address.
,Shareholders - ANSWERS-Investors who purchase shares of
stock in a corporation.
Return on Investment - ANSWERS-Shows how well an
investment performed; net profit after taxes divided by total
assets
All the following are considered extrinsic motivators in
Herzberg's two-factor theory EXCEPT:
A. company policies.
B. benefits.
C. work itself.
D. working conditions. - ANSWERS-C. work itself.
Which of the following is NOT one of the process motivation
theories?
A. goal-setting theory
B. equity theory
C. expectancy theory
, D. acquired needs theory - ANSWERS-D. acquired needs
theory
Equity Theory - ANSWERS-Theory that states that people
will be motivated when they perceive that they are being
treated fairly
Pygmalion Effect - ANSWERS-Psychological phenomenon in
which high expectations lead to improved performance in a
given area and low expectations lead to worse.
Leader-Member Exchange Theory - ANSWERS-Describes the
process of developing a lasting, strong connection of trust,
liking, and mutual respect. Having such a high-quality
relationship with the leader increases the team members'
job-related well-being and effectiveness.
Behavioral Leadership Theory - ANSWERS-Argues that the
success of a leader is based on their behavior rather than
their natural attributes. Behavioral leadership theory
involves observing and evaluating a leader's actions and
behaviors when they are responding to a specific situation.