WGU C215
WGU C215 Operations Management Pre-
Assessment Insights & Solutions | Questions
and Answers | Latest (2026/2027) Updated
Version
THIS DOCUMENT CONTAINS:
❖WGU C215 Operations Management
❖Pre-Assessment Insights & Solutions
❖Complete Questions and Answers
❖Latest (2026/2027) Updated Version
❖100% Guaranteed Pass
,PRE-ASSESSMENT: OPERATIONS MANAGEMENT (VDC2)
(PVDC)
1. Which definition used for quality evaluates how well a product performs its intended function?
YOUR CORREC
ANSWER T
ANSWER
Fitness for use
Support services
Value for price paid
Psychological criteria
2. Which total quality management (TQM) process was developed to stress management’s responsibility for
quality?
YOUR CORRECT
ANSWER ANSWER
Statistical quality control charts
Fitness quality for use
14 points for quality improvement
Product design quality
3. Which total quality management (TQM) process consists of several published standards and guidelines?
YOUR CORREC
ANSWER T
ANSWER
ISO 1400
ISO 9002
ISO 9001
ISO 9000
, 4. A company manufactures shoes using a quality management system. The company needs to put a process in
place to measure any defects. The company would like to measure the number of defects and observe the
number of occurrences to isolate the particular defect.
Which quality tool should the company use to focus on correcting this particular issue?
YOUR CORREC
ANSWER T
ANSWER
Scatter diagram
Control chart
Flowchart
Checklist
5. Which quality control tool should be used to monitor the current status or end result of a process?
YOUR CORRECT
ANSWER ANSWER
Checklist
Flowchart
Control chart
Scatter diagram
6. Which group of keywords or phrases describes the critical role that marketing plays in the total quality
management (TQM) process?
YOUR CORREC
ANSWER T
ANSWER
Baseline for managing quality process; investment in preventative costs;
budgeting
Enhance competition; understand consumer preferences; maintain
communication with operations
Review and recommend product changes; satisfy customer needs; open
communication
WGU C215 Operations Management Pre-
Assessment Insights & Solutions | Questions
and Answers | Latest (2026/2027) Updated
Version
THIS DOCUMENT CONTAINS:
❖WGU C215 Operations Management
❖Pre-Assessment Insights & Solutions
❖Complete Questions and Answers
❖Latest (2026/2027) Updated Version
❖100% Guaranteed Pass
,PRE-ASSESSMENT: OPERATIONS MANAGEMENT (VDC2)
(PVDC)
1. Which definition used for quality evaluates how well a product performs its intended function?
YOUR CORREC
ANSWER T
ANSWER
Fitness for use
Support services
Value for price paid
Psychological criteria
2. Which total quality management (TQM) process was developed to stress management’s responsibility for
quality?
YOUR CORRECT
ANSWER ANSWER
Statistical quality control charts
Fitness quality for use
14 points for quality improvement
Product design quality
3. Which total quality management (TQM) process consists of several published standards and guidelines?
YOUR CORREC
ANSWER T
ANSWER
ISO 1400
ISO 9002
ISO 9001
ISO 9000
, 4. A company manufactures shoes using a quality management system. The company needs to put a process in
place to measure any defects. The company would like to measure the number of defects and observe the
number of occurrences to isolate the particular defect.
Which quality tool should the company use to focus on correcting this particular issue?
YOUR CORREC
ANSWER T
ANSWER
Scatter diagram
Control chart
Flowchart
Checklist
5. Which quality control tool should be used to monitor the current status or end result of a process?
YOUR CORRECT
ANSWER ANSWER
Checklist
Flowchart
Control chart
Scatter diagram
6. Which group of keywords or phrases describes the critical role that marketing plays in the total quality
management (TQM) process?
YOUR CORREC
ANSWER T
ANSWER
Baseline for managing quality process; investment in preventative costs;
budgeting
Enhance competition; understand consumer preferences; maintain
communication with operations
Review and recommend product changes; satisfy customer needs; open
communication
