WGU C235 UPDATED ACTUAL QUESTIONS
AND CORRECT ANSWERS FULL SOLUTION
●● 4 Cs
Answer: Communication skills, collaboration skills, cognitive skills, and
consulting skills.
●● ABC Rule
Answer: A way in which to deliver both positive and negative feedback
that is non-accusatory and non-inflammatory ("When you do A, then I
feel B, and the organizational consequences are C").
●● ADDIE Model
Answer: A common framework for training and development where the
five steps in the model are Assessment, Design, Development,
Implementation, and Evaluation.
●● ASTD Competency Model
Answer: States the competencies needed by trainers and facilitators,
including "foundational" competencies, such as interpersonal skills (e.g.,
communicating effectively), business and management knowledge (e.g.,
thinking strategically), and personal traits (e.g., adaptability).
●● Action Learning
,Answer: An approach to leadership development that integrates
classroom learning and on-the-job learning by working on real
problems.
●● Adverse Impact
Answer: A substantially different rate of selection in hiring, promotion
or other employment decision which works to the disadvantage of
members of a race, sex or ethnic group.
●● Affirmative Defense
Answer: Supervisors are taught what sexual harassment is, how to
prevent it, and what to do in case an employee claims that he or she has
been a victim of sexual harassment.
●● Alternation Rankins
Answer: A ranking approach where a supervisor will identify the top and
bottom performers, remove their names from the group of ratees, and
repeat this process until all employees are ranked.
●● Action Plan
Answer: A plan developed at the end of training to aid in transfer,
overcoming potential obstacles back at work, and avoiding relapse.
●● Asychroneous
,Answer: A type of e-learning in which students do not interact at the
same time, but whenever they are available.
●● Behavior Model Training
Answer: One well-researched approach to developing leaders in a
classroom setting, particularly at the supervisory level.
●● Behavior Shaping
Answer: Refers to the selective reinforcement of successfully
approximate performance of a target behavior until the target is
achieved.
●● Behavior thinking
Answer: If what a leader is doesn't seem to explain effectiveness,
perhaps it is what a leader does.
●● Behavior Objective
Answer: Clearly states what a participant should be able to do at the end
of the program.
●● Behavioral Related Anchor Ranking Scales
Answer: A ratings approach where several dimensions of job
performance are drawn from a job analysis and "anchored" at each of
, several points with statements of behavior reflecting the level of
performanc
●● Blended Learning
Answer: All information and knowledge sharing that has been done in
class traditionally through lecture is "flipped" to an online environment
and class time is used instead for discussion, synthesis, and application.
●● Build Up Aproach
Answer: Strong experimental evidence at lower levels in the training
evaluation model was used to support the less direct and less conclusive
evidence at the higher levels of the model.
●● Buy or Build
Answer: The decision organizations face relating to investments in
selecting new employees versus investments in training and
development of current human resources.
●● CLO
Answer: Chief Learning Officer, sometimes referred to as the CKO or
"Chief Knowledge Officer." This is a strategic position charged with
thinking critically about the organization's long-term needs for talent and
how best to position the training and development process within the
broader framework of the organization's capabilities to fulfill customer
needs and fend off potential competitive rivals.
AND CORRECT ANSWERS FULL SOLUTION
●● 4 Cs
Answer: Communication skills, collaboration skills, cognitive skills, and
consulting skills.
●● ABC Rule
Answer: A way in which to deliver both positive and negative feedback
that is non-accusatory and non-inflammatory ("When you do A, then I
feel B, and the organizational consequences are C").
●● ADDIE Model
Answer: A common framework for training and development where the
five steps in the model are Assessment, Design, Development,
Implementation, and Evaluation.
●● ASTD Competency Model
Answer: States the competencies needed by trainers and facilitators,
including "foundational" competencies, such as interpersonal skills (e.g.,
communicating effectively), business and management knowledge (e.g.,
thinking strategically), and personal traits (e.g., adaptability).
●● Action Learning
,Answer: An approach to leadership development that integrates
classroom learning and on-the-job learning by working on real
problems.
●● Adverse Impact
Answer: A substantially different rate of selection in hiring, promotion
or other employment decision which works to the disadvantage of
members of a race, sex or ethnic group.
●● Affirmative Defense
Answer: Supervisors are taught what sexual harassment is, how to
prevent it, and what to do in case an employee claims that he or she has
been a victim of sexual harassment.
●● Alternation Rankins
Answer: A ranking approach where a supervisor will identify the top and
bottom performers, remove their names from the group of ratees, and
repeat this process until all employees are ranked.
●● Action Plan
Answer: A plan developed at the end of training to aid in transfer,
overcoming potential obstacles back at work, and avoiding relapse.
●● Asychroneous
,Answer: A type of e-learning in which students do not interact at the
same time, but whenever they are available.
●● Behavior Model Training
Answer: One well-researched approach to developing leaders in a
classroom setting, particularly at the supervisory level.
●● Behavior Shaping
Answer: Refers to the selective reinforcement of successfully
approximate performance of a target behavior until the target is
achieved.
●● Behavior thinking
Answer: If what a leader is doesn't seem to explain effectiveness,
perhaps it is what a leader does.
●● Behavior Objective
Answer: Clearly states what a participant should be able to do at the end
of the program.
●● Behavioral Related Anchor Ranking Scales
Answer: A ratings approach where several dimensions of job
performance are drawn from a job analysis and "anchored" at each of
, several points with statements of behavior reflecting the level of
performanc
●● Blended Learning
Answer: All information and knowledge sharing that has been done in
class traditionally through lecture is "flipped" to an online environment
and class time is used instead for discussion, synthesis, and application.
●● Build Up Aproach
Answer: Strong experimental evidence at lower levels in the training
evaluation model was used to support the less direct and less conclusive
evidence at the higher levels of the model.
●● Buy or Build
Answer: The decision organizations face relating to investments in
selecting new employees versus investments in training and
development of current human resources.
●● CLO
Answer: Chief Learning Officer, sometimes referred to as the CKO or
"Chief Knowledge Officer." This is a strategic position charged with
thinking critically about the organization's long-term needs for talent and
how best to position the training and development process within the
broader framework of the organization's capabilities to fulfill customer
needs and fend off potential competitive rivals.
