CPH Test with all Correct & 100% Verified Answers |
Actual Complete Exam |Already Graded A+
How does becoming a Certified Professional Housecleaner benefit you? ✔Correct Answer-it
poises you for future growth along the career opportunity path
Name 3 things you should know at the completion of this course ✔Correct Answer--Have a
full understanding of the Detail-Clean Rotation system
-how to be a good team player
-be willing and able to follow the office policies and procedures
What are 3 things we can do to show more professionalism ✔Correct Answer--how we act
-how we speak
-how we dress
Name 3 things to keep in mind when speaking to others ✔Correct Answer--keep temper in
check
-say please and thank you
-never use abusive language
Whose responsibility is it to determine if you have proper directions to each house? ✔Correct
Answer-Both team members
What is the main thing that puts you in control of your day? ✔Correct Answer-Being prepared
Where should you park your car at a customer's home? Why? ✔Correct Answer-On the street
to avoid blocking driveways or dripping oil
Upon arriving at a customer's home to clean, who unloads the equipment? ✔Correct Answer-
Both team members
Name 5 things to check before leaving a house ✔Correct Answer--Make sure to have all
supplies and equipment
-Be sure to have all personal items
-Be sure to have book and keys
-make sure rotation slip is on kitchen counter
-set alarm and lock door
Name 3 things that are turned in to the office at the end of each day ✔Correct Answer--book
-keys
-checks
, What are 3 benefits of working as a team? ✔Correct Answer--share the work load
-hold each other accountable to a high level of quality
-motivate each other
What does the team member who is responsible for turning in the paperwork do when they are
finished? ✔Correct Answer-They help their team member fill supplies and prepare for the
next day
How many houses should your team be able to accomplish per day? ✔Correct Answer-4-5
houses
Name 3 morning duties that both team members are responsible for ✔Correct Answer--
arriving on time
-being prepared for the day
-checking all keys, job tickets and directions
By what time should you arrive at your first house? ✔Correct Answer-By at least 8:30
Why is it important to switch cleaning duties in each house? ✔Correct Answer-It ensures
proficiency in each cleaning discipline and avoids conflicts if you are partnered with another
team member for the day
What 3 things should you ensure about your vehicle if you are the driver for the day?
✔Correct Answer--that it's clean
-that it's in good operationing condition
-that is has plenty of gas prior to arriving at the office in the morning
What should the passenger be doing on the way to the first house? ✔Correct Answer-Reading
the job ticket aloud
Name 6 items that can be determined from reading the job ticket before arriving at the first
house ✔Correct Answer--be sure you're at the correct house on the correct street
-mode of entry, check to see what key it is and which door it opens
-determined if there's an alarm and what code disarms it
-check for special cleaning instructions
-Determine what area is on rotation
-determine if there are rooms we do not clean
Who carries the supplies and equipment into the first house? ✔Correct Answer-Both team
members
When you have completed your duties in a house, what should you do? ✔Correct Answer-
Assist your partner
Actual Complete Exam |Already Graded A+
How does becoming a Certified Professional Housecleaner benefit you? ✔Correct Answer-it
poises you for future growth along the career opportunity path
Name 3 things you should know at the completion of this course ✔Correct Answer--Have a
full understanding of the Detail-Clean Rotation system
-how to be a good team player
-be willing and able to follow the office policies and procedures
What are 3 things we can do to show more professionalism ✔Correct Answer--how we act
-how we speak
-how we dress
Name 3 things to keep in mind when speaking to others ✔Correct Answer--keep temper in
check
-say please and thank you
-never use abusive language
Whose responsibility is it to determine if you have proper directions to each house? ✔Correct
Answer-Both team members
What is the main thing that puts you in control of your day? ✔Correct Answer-Being prepared
Where should you park your car at a customer's home? Why? ✔Correct Answer-On the street
to avoid blocking driveways or dripping oil
Upon arriving at a customer's home to clean, who unloads the equipment? ✔Correct Answer-
Both team members
Name 5 things to check before leaving a house ✔Correct Answer--Make sure to have all
supplies and equipment
-Be sure to have all personal items
-Be sure to have book and keys
-make sure rotation slip is on kitchen counter
-set alarm and lock door
Name 3 things that are turned in to the office at the end of each day ✔Correct Answer--book
-keys
-checks
, What are 3 benefits of working as a team? ✔Correct Answer--share the work load
-hold each other accountable to a high level of quality
-motivate each other
What does the team member who is responsible for turning in the paperwork do when they are
finished? ✔Correct Answer-They help their team member fill supplies and prepare for the
next day
How many houses should your team be able to accomplish per day? ✔Correct Answer-4-5
houses
Name 3 morning duties that both team members are responsible for ✔Correct Answer--
arriving on time
-being prepared for the day
-checking all keys, job tickets and directions
By what time should you arrive at your first house? ✔Correct Answer-By at least 8:30
Why is it important to switch cleaning duties in each house? ✔Correct Answer-It ensures
proficiency in each cleaning discipline and avoids conflicts if you are partnered with another
team member for the day
What 3 things should you ensure about your vehicle if you are the driver for the day?
✔Correct Answer--that it's clean
-that it's in good operationing condition
-that is has plenty of gas prior to arriving at the office in the morning
What should the passenger be doing on the way to the first house? ✔Correct Answer-Reading
the job ticket aloud
Name 6 items that can be determined from reading the job ticket before arriving at the first
house ✔Correct Answer--be sure you're at the correct house on the correct street
-mode of entry, check to see what key it is and which door it opens
-determined if there's an alarm and what code disarms it
-check for special cleaning instructions
-Determine what area is on rotation
-determine if there are rooms we do not clean
Who carries the supplies and equipment into the first house? ✔Correct Answer-Both team
members
When you have completed your duties in a house, what should you do? ✔Correct Answer-
Assist your partner
