MASSACHUSETTS FUNERAL DIRECTOR
JURISPRUDENCE EXAM PREP GUIDE 2026
FUNERAL LAW AND ETHICS CONCEPTS
AND SOLVED ITEMS
◉ Statement of Funeral Goods and Services Selected: Mandatory
Disclosures: Marked-Up Cash Advances
Answer: If a funeral home adds a surcharge to a cash advance item
or if it receives and retains a rebate, commission or other discount
from the supplier of that cash advance item that is not passed on to
the consumer, the funeral home has marked-up the cash advance.
The Funeral Rule requires funeral homes to identify on the
Statement those particular cash advance items that have been
marked-up.
If the funeral home never marks-up a cash advance item, it does not
have to print this disclosure on the Statement. It should also be
noted that the funeral does not have to identify the dollar amount of
the mark-up. It merely has to indicate those cash advance items that
have been marked-up
◉ Statement of Funeral Goods and Services Selected: Mandatory
Disclosures: Distribution of Statement
, Answer: The presentation of the Statement is to be made at the
conclusion of the funeral arrangements. It should be completely
filled out and show the total price of the funeral. Signatures are not
required on the statement, although they are recommended since
the Statement can serve at the funeral contract. If arrangements are
made pursuant to a telephone call, the Statement should be
promptly mailed or faxed to the consumer
◉ Telephone Price Disclosures
Answer: Whenever an individual telephones a funeral home and
asks about the funeral homes offerings or prices, *the funeral home
must provide accurate information in response to those inquires*.
The funeral home is prohibited by the Funeral Rule from refusing to
give price information over the telephone.
The funeral director cannot insist upon the called identifying himself
or herself as a condition to the disclosure of price information over
the telephone
-if a funeral director or trained staff member is not available to
provide the requested information, a message should be taken and
the called should be returned by the funeral director.
◉ Misrepresentation
Answer: The Funeral Rule prohibits misrepresentations in six
specific area. In addition, the Funeral rule has prescribed several
mandatory disclosures (all of which were discussed earlier) which
the FTC believes are necessary to prevent consumers from being
misled in these areas.
JURISPRUDENCE EXAM PREP GUIDE 2026
FUNERAL LAW AND ETHICS CONCEPTS
AND SOLVED ITEMS
◉ Statement of Funeral Goods and Services Selected: Mandatory
Disclosures: Marked-Up Cash Advances
Answer: If a funeral home adds a surcharge to a cash advance item
or if it receives and retains a rebate, commission or other discount
from the supplier of that cash advance item that is not passed on to
the consumer, the funeral home has marked-up the cash advance.
The Funeral Rule requires funeral homes to identify on the
Statement those particular cash advance items that have been
marked-up.
If the funeral home never marks-up a cash advance item, it does not
have to print this disclosure on the Statement. It should also be
noted that the funeral does not have to identify the dollar amount of
the mark-up. It merely has to indicate those cash advance items that
have been marked-up
◉ Statement of Funeral Goods and Services Selected: Mandatory
Disclosures: Distribution of Statement
, Answer: The presentation of the Statement is to be made at the
conclusion of the funeral arrangements. It should be completely
filled out and show the total price of the funeral. Signatures are not
required on the statement, although they are recommended since
the Statement can serve at the funeral contract. If arrangements are
made pursuant to a telephone call, the Statement should be
promptly mailed or faxed to the consumer
◉ Telephone Price Disclosures
Answer: Whenever an individual telephones a funeral home and
asks about the funeral homes offerings or prices, *the funeral home
must provide accurate information in response to those inquires*.
The funeral home is prohibited by the Funeral Rule from refusing to
give price information over the telephone.
The funeral director cannot insist upon the called identifying himself
or herself as a condition to the disclosure of price information over
the telephone
-if a funeral director or trained staff member is not available to
provide the requested information, a message should be taken and
the called should be returned by the funeral director.
◉ Misrepresentation
Answer: The Funeral Rule prohibits misrepresentations in six
specific area. In addition, the Funeral rule has prescribed several
mandatory disclosures (all of which were discussed earlier) which
the FTC believes are necessary to prevent consumers from being
misled in these areas.
