NR 103 Week 3: Communication Concepts in Nursing 2026 UPDATE
|Chamberlain
1. Which phase of the nurse-patient relationship involves the nurse and patient
working together to solve problems and accomplish goals?
A. Orientation phase
B. Pre-interaction phase
C. Termination phase
D. Working phase
Answer: D
Rationale: The working phase is when the nurse and patient collaborate to set and meet
health goals and solve specific problems.
2. A nurse tells a patient, ‘Don’t worry, everything will be fine.’ This is an
example of which communication barrier?
A. Providing false reassurance
B. Giving personal opinions
C. Changing the subject
D. Showing sympathy
Answer: A
Rationale: False reassurance discourages further communication by downplaying the
patient’s concerns with empty promises.
,3. What does the ‘S’ stand for in the SBAR communication tool used for hand-off
reports?
A. Situation
B. Subjective data
C. Standardization
D. Symptoms
Answer: A
Rationale: SBAR stands for Situation, Background, Assessment, and Recommendation.
4. Which of the following is a component of active listening?
A. Formulating a response while the patient is speaking
B. Checking the medical record during the conversation
C. Interrupting to clarify points immediately
D. Maintaining eye contact and leaning forward
Answer: D
Rationale: Active listening involves non-verbal cues like eye contact and posture to show
the patient they are being heard.
5. A nurse asks, ‘Can you tell me more about how you feel today?’ This is an
example of what technique?
A. Closed-ended questioning
B. Assertive communication
C. Clarification
D. Open-ended questioning
Answer: D
Rationale: Open-ended questions allow patients to provide descriptive information rather
than simple ‘yes’ or ‘no’ answers.
, 6. In the SBAR model, where would a nurse include the patient’s current vital
signs?
A. Situation
B. Background
C. Assessment
D. Recommendation
Answer: C
Rationale: The Assessment section of SBAR includes objective data like vital signs and
physical findings.
7. Which therapeutic technique involves repeating the patient’s message back
to them using different words?
A. Paraphrasing
B. Summarizing
C. Reflecting
D. Focusing
Answer: A
Rationale: Paraphrasing helps confirm that the nurse has accurately understood the
patient’s message.
8. A nurse uses a professional tone and stays calm when a patient’s family
member is shouting. This is an example of:
A. Aggressive communication
B. Passive communication
C. Emotional avoidance
D. Assertive communication
Answer: D
Rationale: Assertive communication is direct and honest while remaining respectful and
professional.
|Chamberlain
1. Which phase of the nurse-patient relationship involves the nurse and patient
working together to solve problems and accomplish goals?
A. Orientation phase
B. Pre-interaction phase
C. Termination phase
D. Working phase
Answer: D
Rationale: The working phase is when the nurse and patient collaborate to set and meet
health goals and solve specific problems.
2. A nurse tells a patient, ‘Don’t worry, everything will be fine.’ This is an
example of which communication barrier?
A. Providing false reassurance
B. Giving personal opinions
C. Changing the subject
D. Showing sympathy
Answer: A
Rationale: False reassurance discourages further communication by downplaying the
patient’s concerns with empty promises.
,3. What does the ‘S’ stand for in the SBAR communication tool used for hand-off
reports?
A. Situation
B. Subjective data
C. Standardization
D. Symptoms
Answer: A
Rationale: SBAR stands for Situation, Background, Assessment, and Recommendation.
4. Which of the following is a component of active listening?
A. Formulating a response while the patient is speaking
B. Checking the medical record during the conversation
C. Interrupting to clarify points immediately
D. Maintaining eye contact and leaning forward
Answer: D
Rationale: Active listening involves non-verbal cues like eye contact and posture to show
the patient they are being heard.
5. A nurse asks, ‘Can you tell me more about how you feel today?’ This is an
example of what technique?
A. Closed-ended questioning
B. Assertive communication
C. Clarification
D. Open-ended questioning
Answer: D
Rationale: Open-ended questions allow patients to provide descriptive information rather
than simple ‘yes’ or ‘no’ answers.
, 6. In the SBAR model, where would a nurse include the patient’s current vital
signs?
A. Situation
B. Background
C. Assessment
D. Recommendation
Answer: C
Rationale: The Assessment section of SBAR includes objective data like vital signs and
physical findings.
7. Which therapeutic technique involves repeating the patient’s message back
to them using different words?
A. Paraphrasing
B. Summarizing
C. Reflecting
D. Focusing
Answer: A
Rationale: Paraphrasing helps confirm that the nurse has accurately understood the
patient’s message.
8. A nurse uses a professional tone and stays calm when a patient’s family
member is shouting. This is an example of:
A. Aggressive communication
B. Passive communication
C. Emotional avoidance
D. Assertive communication
Answer: D
Rationale: Assertive communication is direct and honest while remaining respectful and
professional.
