Assessment & Training Guide 2026-2027
This document provides a collection of Taco Bell Shift Leader test questions and answers
designed to help candidates prepare for hiring assessments, promotions, and leadership training.
Topics include customer service, team leadership, food safety, restaurant operations, cash
handling, conflict resolution, scheduling, problem-solving, and workplace communication. The
resource is intended for aspiring and current Shift Leaders seeking to strengthen their
management skills and improve their understanding of daily restaurant operations.
As an MIC, how can you ensure your Team Members make food that looks good and
tastes great? - CORRECT ANSWER 1. Food folded and cut the right way
2. Food melted and grilled correctly
3. Ingredients spread evenly
4. Correct ingredient portions
QUESTION : What are some food safety concerns that you should be aware of? -
CORRECT ANSWER 1. Pest activity
2. Communicable diseases
3. Foodborne illness
4. Foreign objects
5. Body fluids
QUESTION : What does C.O.R.E stand for? - CORRECT ANSWER Customer,
Operations, Review, Evaluation
QUESTION : A small fire has broken out near the fryer. This is probably a grease fire,
what should you do? - CORRECT ANSWER Pull the ANSUL system
QUESTION : What customer touch points are evaluated during CORE? - CORRECT
ANSWER 1. Right
2. Understanding
3. Food love
4. Best on block
5. Hustle
6. Authentic
QUESTION : How does the MIC prepare a week ahead of their shift? - CORRECT
ANSWER Look at the schedule and ensure you have the right number of people
QUESTION : What are some tasks in the inventory workflow? - CORRECT ANSWER
1. Count inventory
2. Print count sheet
3. Check variance
,QUESTION : What are the most important reasons your variance might be off? -
CORRECT ANSWER 1. Miscounted or entered a number incorrectly
2. Delivery was not posted
3. Transfers were not recorded
QUESTION : What does HUNGRY stand for? - CORRECT ANSWER 1. Helpful
2. Understanding
3. Never settle
4. Grateful
5. Relentless
6. Youthful
QUESTION : Are you ever allowed to enter the restaurant alone? Why? - CORRECT
ANSWER No, safety reasons
QUESTION : Where do you park your car when you arrive for opening? - CORRECT
ANSWER Closest to the lobby doors
QUESTION : If it is still dark out or before 7:00am, can you use the back door to take
out trash? - CORRECT ANSWER No
QUESTION : What time is the LASTEST that the trash can be taken out? - CORRECT
ANSWER 11:00pm
QUESTION : True or false: Dining room lights stay on until the Drive-thru is closed for
the day - CORRECT ANSWER True
QUESTION : After the dining room doors are locked, who can enter the restaurant? -
CORRECT ANSWER Only people who are scheduled to work
QUESTION : According to the illness policy, what are some of the symptoms a team
member should NOT be working? - CORRECT ANSWER - Vomiting
- Diarrhea
- Jaundice
- Open wound
- Sore throat with fever
- Fever
QUESTION : Chemicals need to be stored _______ inches away from food? -
CORRECT ANSWER 12 or 1ft
QUESTION : Food Release spray, used for eggs, should be stored WITH or
WITHOUT food? - CORRECT ANSWER With
,QUESTION : Kay Release Agent, used for the grill, should be stored WITH or
WITHOUT food? - CORRECT ANSWER Without
QUESTION : True or false: Managers must tuck in their shorts AND be wearing a
black belt? - CORRECT ANSWER False
QUESTION : True or false: Cell phones are allowed for all team members, as long as
they are in pants back pocket? - CORRECT ANSWER False
QUESTION : Weight of a crunchy taco? - CORRECT ANSWER 2.9oz
QUESTION : Weight of a soft taco? - CORRECT ANSWER 3.4oz
QUESTION : Weight of a doritos Locos Taco? - CORRECT ANSWER 3.0oz
QUESTION : Weight of a bean burrito? - CORRECT ANSWER 6.8oz
QUESTION : Weight of a chicken quesadilla? - CORRECT ANSWER 6.6oz
QUESTION : Weight of a crunch taco supreme? - CORRECT ANSWER 4.0oz
QUESTION : Weight of a nacho bellgrande? - CORRECT ANSWER 11.3oz
QUESTION : Weight of a beef burrito supreme? - CORRECT ANSWER 8.4oz
QUESTION : Weight of a beef chalupa supreme? - CORRECT ANSWER 5.4oz
QUESTION : Weight of a beefy 5-layer burrito? - CORRECT ANSWER 8.1oz
QUESTION : Weight of a crunchwrap supreme? - CORRECT ANSWER 9.3oz
QUESTION : How long should you wash your hands? - CORRECT ANSWER 20
seconds
QUESTION : According to the MIC card, what are the 3 primary tasks to Execute the
Fundamentals? - CORRECT ANSWER - During rush. be in the MIC zone 80% of the
time
- Execute zone walks
- Owning your shift starts with team members owning their zones
QUESTION : What are the Own Your Zone cars used for? - CORRECT ANSWER
To make sure jobs are getting done properly
QUESTION : Hold time for chicken? - CORRECT ANSWER 4 hours
QUESTION : Hold time for beans? - CORRECT ANSWER 4 hours
, QUESTION : Hold time for potatoes? - CORRECT ANSWER 2 hours
QUESTION : Hold time for Red sauce? - CORRECT ANSWER 8 hours
QUESTION : Hold time for Nacho Cheese sauce? - CORRECT ANSWER 8 hours
QUESTION : Hold time for Chalupas fried? - CORRECT ANSWER 30 minutes
QUESTION : What are the hot products that can NEVER be carried over at close? -
CORRECT ANSWER Rice and black beans
QUESTION : What are the only cold line products that can be carried over at close? -
CORRECT ANSWER Bottled sauces and sour cream
QUESTION : What are the 7 Food Safety Emergencies? - CORRECT ANSWER 1.
No running water and no alternative source available
2. No hot water
3. Sewage in any part of the restaurant
4. No electricity to provide temperature control
5. No working toilet
6. Pest infestation
7. No hand soap available
QUESTION : According to the MIC card, what are the 4 zone walk areas? - CORRECT
ANSWER 1. Front counter
2. Drive-thru
3. On the line
4. Frying/prep
QUESTION : What is the 4-step Priority Sequence on every OYZ card? - CORRECT
ANSWER - Safety
- Service
- Clean
- Stock
QUESTION : List 5 times when you need to wash your hands? - CORRECT
ANSWER - After taking out trash
- When you clock in
- Coming back from break
- Changing tasks
- Coming back from the bathroom
QUESTION : What is the maximum temp that carryover can be in the morning? -
CORRECT ANSWER 40 degrees F