CPHQ EXAM STUDY GUIDE 2026/2027
COMPLETE QUESTIONS WITH VERIFIED
CORRECT ANSWERS || 100%
GUARANTEED PASS <NEWEST VERSION>
Six Sigma Improvement Model - ANSWER Define, Measure, Analyze, Improve,
Control
Six Sigma - ANSWER A business process for improving quality, reducing costs,
and increasing customer satisfaction and a process whereby firms work to limit
product defects to 3.4 per million or fewer
LEAN approach (quality improvement technique) - ANSWER Focused on what's
valuable to customers, pt, payers, providers, regulatory bodies with an emphasis on
investigating new ways to get things done and making changes in a short period of
time.
Reengineering - ANSWER Redesigning a company's processes to make them
more efficient. A focus on cross-functional capabilities led to the dissolution of
departmental silos. Often became associated with downsizing and layoffs and
employee morale declined and productivity suffered.
Rapid cycle improvement (RCI) - ANSWER An improvement model that makes
repeated incremental improvements to optimize performance
Breakthrough Series - ANSWER A collaborative approach to QPI developed by
the IHI to bring about rapid cycle improvements. Collaborations allow
,organizations to learn from each other's successes and failures. Incorporates the
PDSA cycles and the concept of spread.
Patient safety approach six key areas - ANSWER structure, environment,
equipment/technologies, processes, people, and leadership/culture
Patient-centered care - ANSWER "Nothing about me without me" best describes
the concept of patient-centered care. Care that is respectful of and responsive to
individual patient preferences, needs, and values.
TeamSTEPPS stands for - ANSWER Team Strategies and Tools to Enhance
Performance and Patient Safety
TeamSTEPPS (an AHRQ strategy to promote patient safety) - ANSWER A
teamwork system designed to increase patient safety developed by the DoD and
AHRQ
TeamSTEPPS - ANSWER Designed to improve communication and teamwork
skills among healthcare professionals.
IOM Imperatives, Priorities and Competencies - ANSWER Patient safety and
harm, changing the healthcare delivery system, and policy and healthcare quality
Underuse - ANSWER Not providing a health service that might have been
medically beneficial
Overuse - ANSWER The potential for harm from the provision of a service that
exceeds the possible benefit
, Misuse - ANSWER Incorrect diagnoses, medical errors, and other sources of
avoidable complications
IOM 6 characteristics 2c2 - ANSWER Safe, effective, patient-centered, timely,
efficient, equitable SEPTEE
Safe - ANSWER Avoid injuries to patients resulting from care that is intended to
help them
Effective - ANSWER Care based on scientific knowledge demonstrating who will
likely benefit and restrain from providing care when it is not likely to benefit
patients
Patient-centered - ANSWER Care should be respectful and responsive to patient
preferences, needs and values; further, patient values should guide all clinical
decisions
Timely - ANSWER Elimination of wait times and harmful delays
Triple Aim - ANSWER 1. Ensure quality of care for individual
2 Improve health of the population
3. Control costs
Critical components of a leadership team - ANSWER Understand the concepts of
organizations as complex systems, culture, strategic planning, change, innovation
and creativity
IOM definition of healthcare quality - ANSWER The degree to which health
services for individuals and populations increase the likelihood of desired health
outcomes and are consistent with current professional knowledge
, Quality Management definition - ANSWER A strategic, integrated management
system, which involves all managers and employees and uses quantitative methods
to continuously improve an organization's processes to meet and exceed customer
needs, wants and expectations
IOMs 6 aims for healthcare improvement - ANSWER Safety
Effectiveness (avoid overuse and underuse)
Patient-centeredness - ensure patient values guide all clinical decisions
Timeliness - reduce waits and sometimes harmful delays
Efficiency - avoiding waste
Equity - providing care that does not vary in quality with respect to personal
characterisitics, ethnicity, geographic location or socioeconomic status
system definition - ANSWER A regularly interacting or independent group of
items forming a unified whole
Benefits of system thinking - ANSWER Aiding in identifying and understanding
the big picture
Facilitating the identification of major components
Identifying important relationships and providing proper perspective
Avoiding excessive attention to a single part
Allowing for a broad-scope solution
COMPLETE QUESTIONS WITH VERIFIED
CORRECT ANSWERS || 100%
GUARANTEED PASS <NEWEST VERSION>
Six Sigma Improvement Model - ANSWER Define, Measure, Analyze, Improve,
Control
Six Sigma - ANSWER A business process for improving quality, reducing costs,
and increasing customer satisfaction and a process whereby firms work to limit
product defects to 3.4 per million or fewer
LEAN approach (quality improvement technique) - ANSWER Focused on what's
valuable to customers, pt, payers, providers, regulatory bodies with an emphasis on
investigating new ways to get things done and making changes in a short period of
time.
Reengineering - ANSWER Redesigning a company's processes to make them
more efficient. A focus on cross-functional capabilities led to the dissolution of
departmental silos. Often became associated with downsizing and layoffs and
employee morale declined and productivity suffered.
Rapid cycle improvement (RCI) - ANSWER An improvement model that makes
repeated incremental improvements to optimize performance
Breakthrough Series - ANSWER A collaborative approach to QPI developed by
the IHI to bring about rapid cycle improvements. Collaborations allow
,organizations to learn from each other's successes and failures. Incorporates the
PDSA cycles and the concept of spread.
Patient safety approach six key areas - ANSWER structure, environment,
equipment/technologies, processes, people, and leadership/culture
Patient-centered care - ANSWER "Nothing about me without me" best describes
the concept of patient-centered care. Care that is respectful of and responsive to
individual patient preferences, needs, and values.
TeamSTEPPS stands for - ANSWER Team Strategies and Tools to Enhance
Performance and Patient Safety
TeamSTEPPS (an AHRQ strategy to promote patient safety) - ANSWER A
teamwork system designed to increase patient safety developed by the DoD and
AHRQ
TeamSTEPPS - ANSWER Designed to improve communication and teamwork
skills among healthcare professionals.
IOM Imperatives, Priorities and Competencies - ANSWER Patient safety and
harm, changing the healthcare delivery system, and policy and healthcare quality
Underuse - ANSWER Not providing a health service that might have been
medically beneficial
Overuse - ANSWER The potential for harm from the provision of a service that
exceeds the possible benefit
, Misuse - ANSWER Incorrect diagnoses, medical errors, and other sources of
avoidable complications
IOM 6 characteristics 2c2 - ANSWER Safe, effective, patient-centered, timely,
efficient, equitable SEPTEE
Safe - ANSWER Avoid injuries to patients resulting from care that is intended to
help them
Effective - ANSWER Care based on scientific knowledge demonstrating who will
likely benefit and restrain from providing care when it is not likely to benefit
patients
Patient-centered - ANSWER Care should be respectful and responsive to patient
preferences, needs and values; further, patient values should guide all clinical
decisions
Timely - ANSWER Elimination of wait times and harmful delays
Triple Aim - ANSWER 1. Ensure quality of care for individual
2 Improve health of the population
3. Control costs
Critical components of a leadership team - ANSWER Understand the concepts of
organizations as complex systems, culture, strategic planning, change, innovation
and creativity
IOM definition of healthcare quality - ANSWER The degree to which health
services for individuals and populations increase the likelihood of desired health
outcomes and are consistent with current professional knowledge
, Quality Management definition - ANSWER A strategic, integrated management
system, which involves all managers and employees and uses quantitative methods
to continuously improve an organization's processes to meet and exceed customer
needs, wants and expectations
IOMs 6 aims for healthcare improvement - ANSWER Safety
Effectiveness (avoid overuse and underuse)
Patient-centeredness - ensure patient values guide all clinical decisions
Timeliness - reduce waits and sometimes harmful delays
Efficiency - avoiding waste
Equity - providing care that does not vary in quality with respect to personal
characterisitics, ethnicity, geographic location or socioeconomic status
system definition - ANSWER A regularly interacting or independent group of
items forming a unified whole
Benefits of system thinking - ANSWER Aiding in identifying and understanding
the big picture
Facilitating the identification of major components
Identifying important relationships and providing proper perspective
Avoiding excessive attention to a single part
Allowing for a broad-scope solution
