DELL CLIENT FOUNDATIONS TEST PAPER
FULL QUESTIONS AND COMPLETE
ANSWERS
⩥ Choose all that apply: Identify Dell's product portfolios.
Answer: Tablets
2-in-1 PCs
Laptops
Chrome
Desktops and All-in-Ones
⩥ Which key is used to access the one time boot menu while
restarting the computer?
Answer: F12
⩥ When should you use RTC Reset?
,Answer: To recover from No POST/No Boot/No Power.
⩥ If the system is not booting into the operating system, how
can you check if the hard drive is detected?
Answer: Go to BIOS
⩥ When would you run the RMA Shim tool on a Chromebook?
Answer: In the event of system board replacement
⩥ Choose all that apply: When encountered with a no POST
situation, what must technicians do prior to replacing the
suspected failed part?
Answer: Reseat parts and cables.
Re-run diagnostic sequences with removal of individual parts to
isolate issue.
Capture the fault exhibited by running Diagnostics indicators,
check for Error Codes and check BIOS settings.
⩥ T/F: Dell desktop product ranges include OptiPlex, Inspiron,
Vostro, G series (Inspiron Gaming), XPS, and All-in-One.
,Answer: True
⩥ If recovery image from both system's primary hard drive and
external USB key is present, which image will the BIOS
Recovery 2 tool select?
Answer: Recovery image from the external USB key
⩥ How will the Dell Command Utility Update help Customers?
Answer: Dell Command Utility Update will check online for the
latest BIOS, driver, Firmware and Dell Application updates for a
system and also helps to download and install the updates.
⩥ T/F: M.2 is a data transfer protocol while NVMe is the form
factor.
Answer: False
⩥ If ePSA passes the hard drive test and still the system does not
load the operating system, what could the issue be?
Answer: Corrupt or missing operating system
⩥ Choose all that apply: Select all the steps involved in
unpacking parts.
, Answer: If the part has visible damage, do not use the part.
Contact Dell technical support to dispatch another part. Return
the part with a description of the damage.
Place the box on a secure surface and break the tamper proof
seal with a safe tool. Carefully open the package top or lid.
All parts must be handled by lifting and holding from the edges
or sides. Avoid touching the surface or bottom of the parts.
Do not break the tamper proof seal on the ESD bag unless you
intend to install the part immediately.
If the part contained in the box was secured properly without
visible damage, continue with the next steps.
⩥ What is BIOS Auto-Recovery?
Answer: BIOS Auto-Recovery is an automatic recovery process
occurred if BIOS image integrity is failed while booting,
provided the BIOS Auto-Recovery feature from hard drive is
enabled in BIOS.
FULL QUESTIONS AND COMPLETE
ANSWERS
⩥ Choose all that apply: Identify Dell's product portfolios.
Answer: Tablets
2-in-1 PCs
Laptops
Chrome
Desktops and All-in-Ones
⩥ Which key is used to access the one time boot menu while
restarting the computer?
Answer: F12
⩥ When should you use RTC Reset?
,Answer: To recover from No POST/No Boot/No Power.
⩥ If the system is not booting into the operating system, how
can you check if the hard drive is detected?
Answer: Go to BIOS
⩥ When would you run the RMA Shim tool on a Chromebook?
Answer: In the event of system board replacement
⩥ Choose all that apply: When encountered with a no POST
situation, what must technicians do prior to replacing the
suspected failed part?
Answer: Reseat parts and cables.
Re-run diagnostic sequences with removal of individual parts to
isolate issue.
Capture the fault exhibited by running Diagnostics indicators,
check for Error Codes and check BIOS settings.
⩥ T/F: Dell desktop product ranges include OptiPlex, Inspiron,
Vostro, G series (Inspiron Gaming), XPS, and All-in-One.
,Answer: True
⩥ If recovery image from both system's primary hard drive and
external USB key is present, which image will the BIOS
Recovery 2 tool select?
Answer: Recovery image from the external USB key
⩥ How will the Dell Command Utility Update help Customers?
Answer: Dell Command Utility Update will check online for the
latest BIOS, driver, Firmware and Dell Application updates for a
system and also helps to download and install the updates.
⩥ T/F: M.2 is a data transfer protocol while NVMe is the form
factor.
Answer: False
⩥ If ePSA passes the hard drive test and still the system does not
load the operating system, what could the issue be?
Answer: Corrupt or missing operating system
⩥ Choose all that apply: Select all the steps involved in
unpacking parts.
, Answer: If the part has visible damage, do not use the part.
Contact Dell technical support to dispatch another part. Return
the part with a description of the damage.
Place the box on a secure surface and break the tamper proof
seal with a safe tool. Carefully open the package top or lid.
All parts must be handled by lifting and holding from the edges
or sides. Avoid touching the surface or bottom of the parts.
Do not break the tamper proof seal on the ESD bag unless you
intend to install the part immediately.
If the part contained in the box was secured properly without
visible damage, continue with the next steps.
⩥ What is BIOS Auto-Recovery?
Answer: BIOS Auto-Recovery is an automatic recovery process
occurred if BIOS image integrity is failed while booting,
provided the BIOS Auto-Recovery feature from hard drive is
enabled in BIOS.
