BPA BASIC OFFICE SYSTEMS & PROCEDURES
QUESTIONS AND ANSWERS
Workplace rules of etiquette suggest - Answers - to turn the ringer off on a phone when
entering a public place,
to always be on time, or early,
be respectful by saying thank you, please, and excuse me
When answering the office phone. a good guide to follow is to answer - Answers - within
three rings
Salutation - Answers - greeting of a letter
When proofreading a document you see QS, you are being asked to - Answers - leave
three blank lines
Numbers or bullets may be used in letters to call attention to items in a list. If the
sequence of the items is not important, use - Answers - bullets
Symbols used when marking up copy are called - Answers - proofreader's marks
The inside address of a business letter in modified-block style is the - Answers -
recipient's address
The correct order of the opening four elements of a personal-business letter are -
Answers - return address, date, letter address, salutation
When filing, personal names with prefixes - Answers - surnames that include a prefix
are filed as one unit
The bracket symbol indicates where something must be - Answers - moved in the
direction of the bracket
Which is an appropriate telephone response? - Answers - She's not in the office at the
moment.
What should you do before putting a caller on hold? - Answers - ask if they can hold
briefly
Interoffice Memorandum are used - Answers - for intra-office communication
Input devices - Answers - Both a mouse and a keyboard are computer input devices.
, Which of the following spacing rules about periods is correct? - Answers - after an
abbreviation, space once
Letters arranged in block format - Answers - have all parts of the letter beginning at the
left margin
Which of the following is an example of a properly written salutation using open
punctuation in the block letter format? - Answers - Dear Mr. Rankin
An envelope will typically include - Answers - one or two spaces between the two-letter
state abbreviation and the ZIP code
A scanner is an example of a - Answers - peripheral
Professional office practices are to answer your office phone - Answers - within three
rings.
A standard envelope is known as a standard size____, and should be used when
mailing a business letter. - Answers - 10 envelope
Your résumé should - Answers - summarize work history and qualifications for a job,
emphasize how your experience and education, have prepared you for the job,
be tailored to the job you are applying for
Which part of an e-mail message should fully but briefly describe the purpose of the
message? - Answers - subject line
If a symbol, such as &, #, $ or %, is part of a name, the symbol is indexed as - Answers
- if it were spelled out.
In a table with borders all columns containing numbers should be - Answers - right or
decimal aligned.
Ethics deals with - Answers - principles for acceptable conduct.
The rules for conducting a business meeting are called - Answers - parliamentary
procedures
No punctuation is used after the greeting and the closing line, this style of punctuation is
called - Answers - open punctuation
On the second page of a letter you should include: - Answers - the name of the
addressee or company and page number and date should be at the left margin
The guide words for a memo should be listed in this order: - Answers - TO, FROM,
DATE, SUBJECT
QUESTIONS AND ANSWERS
Workplace rules of etiquette suggest - Answers - to turn the ringer off on a phone when
entering a public place,
to always be on time, or early,
be respectful by saying thank you, please, and excuse me
When answering the office phone. a good guide to follow is to answer - Answers - within
three rings
Salutation - Answers - greeting of a letter
When proofreading a document you see QS, you are being asked to - Answers - leave
three blank lines
Numbers or bullets may be used in letters to call attention to items in a list. If the
sequence of the items is not important, use - Answers - bullets
Symbols used when marking up copy are called - Answers - proofreader's marks
The inside address of a business letter in modified-block style is the - Answers -
recipient's address
The correct order of the opening four elements of a personal-business letter are -
Answers - return address, date, letter address, salutation
When filing, personal names with prefixes - Answers - surnames that include a prefix
are filed as one unit
The bracket symbol indicates where something must be - Answers - moved in the
direction of the bracket
Which is an appropriate telephone response? - Answers - She's not in the office at the
moment.
What should you do before putting a caller on hold? - Answers - ask if they can hold
briefly
Interoffice Memorandum are used - Answers - for intra-office communication
Input devices - Answers - Both a mouse and a keyboard are computer input devices.
, Which of the following spacing rules about periods is correct? - Answers - after an
abbreviation, space once
Letters arranged in block format - Answers - have all parts of the letter beginning at the
left margin
Which of the following is an example of a properly written salutation using open
punctuation in the block letter format? - Answers - Dear Mr. Rankin
An envelope will typically include - Answers - one or two spaces between the two-letter
state abbreviation and the ZIP code
A scanner is an example of a - Answers - peripheral
Professional office practices are to answer your office phone - Answers - within three
rings.
A standard envelope is known as a standard size____, and should be used when
mailing a business letter. - Answers - 10 envelope
Your résumé should - Answers - summarize work history and qualifications for a job,
emphasize how your experience and education, have prepared you for the job,
be tailored to the job you are applying for
Which part of an e-mail message should fully but briefly describe the purpose of the
message? - Answers - subject line
If a symbol, such as &, #, $ or %, is part of a name, the symbol is indexed as - Answers
- if it were spelled out.
In a table with borders all columns containing numbers should be - Answers - right or
decimal aligned.
Ethics deals with - Answers - principles for acceptable conduct.
The rules for conducting a business meeting are called - Answers - parliamentary
procedures
No punctuation is used after the greeting and the closing line, this style of punctuation is
called - Answers - open punctuation
On the second page of a letter you should include: - Answers - the name of the
addressee or company and page number and date should be at the left margin
The guide words for a memo should be listed in this order: - Answers - TO, FROM,
DATE, SUBJECT
