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EVALUATION 2026 STUDY GUIDE
QUESTIONS AND ANSWERS
◉ Book Scheduling
Answer: Hard copy appointment book
◉ Wave Booking
Answer: Patients are scheduled at the same time each hour to create
short-term flexibility each hour.
◉ Modified Wave Booking
Answer: Wave booking can be modified in a couple of different ways.
One example of this approach is to schedule two patients to come at
9 a.m. and one patient at 9:30 a.m. This hourly cycle is repeated
throughout the day.
◉ Double Booking
Answer: Two patients are scheduled to come at the same time to see
the same physician.
, ◉ Stream/time-Specific Scheduling
Answer: Scheduling patients for specific times at regular intervals.
The amount of time allotted depends on the reason for the visit.
◉ Open Booking (tidal wave scheduling)
Answer: Patients are not scheduled for a specific time, but told to
come in at intermittent times. They are seen in the order in which
the arrive.
◉ Cluster or Categorization Booking
Answer: Booking a number of patients who have specific needs
together at the same time of day.
◉ Matrix
Answer: A grid with time slots blocked out when physicians are
unavailable or the office is closed.
◉ Template
Answer: A document with a preset format that is used as a starting
point so that it does not have e recreated each time.
◉ Screening System
Answer: Procedures to prioritize the urgency of a call to determine
when the patient should be seen.
EVALUATION 2026 STUDY GUIDE
QUESTIONS AND ANSWERS
◉ Book Scheduling
Answer: Hard copy appointment book
◉ Wave Booking
Answer: Patients are scheduled at the same time each hour to create
short-term flexibility each hour.
◉ Modified Wave Booking
Answer: Wave booking can be modified in a couple of different ways.
One example of this approach is to schedule two patients to come at
9 a.m. and one patient at 9:30 a.m. This hourly cycle is repeated
throughout the day.
◉ Double Booking
Answer: Two patients are scheduled to come at the same time to see
the same physician.
, ◉ Stream/time-Specific Scheduling
Answer: Scheduling patients for specific times at regular intervals.
The amount of time allotted depends on the reason for the visit.
◉ Open Booking (tidal wave scheduling)
Answer: Patients are not scheduled for a specific time, but told to
come in at intermittent times. They are seen in the order in which
the arrive.
◉ Cluster or Categorization Booking
Answer: Booking a number of patients who have specific needs
together at the same time of day.
◉ Matrix
Answer: A grid with time slots blocked out when physicians are
unavailable or the office is closed.
◉ Template
Answer: A document with a preset format that is used as a starting
point so that it does not have e recreated each time.
◉ Screening System
Answer: Procedures to prioritize the urgency of a call to determine
when the patient should be seen.
