AMCA NATIONAL PHLEBOTOMY REVIEW
QUESTIONS AND CORRECT ANSWERS
(VERIFIED ANSWERS); A GRADE
• Errors of omission of patient treatment or errors in
administration of patient
treatment including medication
• Exposure to blood and body fluids that may be caused
by a needle stick
• Slips or falls that occur on the facility property
1.13 Effectively communicate with patients and
healthcare professionals. - correct answer-
Medical Records
Medical Records are a written account of a person's
condition and response to treatment and care. There are
many parts to a medical record including:
• Admission sheet
• Nursing history
• Graphic sheet
• Progress notes
• Flow sheets
,Reporting is the oral account of care, and recording is the
written account of care and observations.
Assessment involves collecting information about the
person.
Observation is using the sense of sight, hearing, touch,
and smell to collect information. Objective Data is
information that is heard, felt, or smelled.
Subjective data are things a person tells you about that
you cannot observe through your senses.
1. Professionalism and Regulatory Compliance
1.01 Present a professional appearance and a positive
attitude.
Professional appearance for Phlebotomists - correct
answer- • Stickers, pins, or other types of tokens
should not cover the employee or department name.
• Clean, wrinkle-free clothes, scrubs, or uniform that are
in good condition.
• Shoes must be comfortable, safe in the work
environment, clean, and polished.
• Sandals and flip-flops are not permitted.
,• Hair should be clean, neat, and trimmed.
➢ Shoulder-length hair should be pulled back and
secured.
• Nails should be clean and neatly manicured.
• Minimize or eliminate the use of fragrance.
• Make-up should be lightly applied.
• If jewelry is worn, it must be worn inside the collar. Long
dangling earrings are not
acceptable.
Positive attitude
• Smile and pleasant can-do attitude.
1.02 Act with integrity and respect towards others.
Showing integrity and respect towards patients -
correct answer- Integrity
➢ As a concept it has to do with a personal feeling of
"wholeness" derived from honesty
and consistency of character; this can be seen in the
person's actions, values, and beliefs. Professional
standards of integrity or honesty require a person to do
what is right regardless of the circumstances and in all
, situations and interaction. For example, a phlebotomist
often functions independently and may be tempted to
take procedural shortcuts when pressed for time. A
phlebotomist with integrity understands that following
the rules for collection is essential to the quality of test
results.
• Respect
➢ It is shown in both a positive feeling for a person and in
specific action demonstrating
that positive feeling. It is an attitude that conveys an
understanding of the importance of that person as an
individual. Believing that all people are worthy of respect
at some level is extremely important in healthcare
communication. The effect of honoring and respecting the
person as a unique individual is confirmation of the
patient's presence and needs.
1.03 Display empathy and compassion towards others. -
correct answer- It is important to monitor the
patient's comfort and safety during and after collection
procedures. Adhering to the following guidelines will help
ensure the patient's comfort and safety:
QUESTIONS AND CORRECT ANSWERS
(VERIFIED ANSWERS); A GRADE
• Errors of omission of patient treatment or errors in
administration of patient
treatment including medication
• Exposure to blood and body fluids that may be caused
by a needle stick
• Slips or falls that occur on the facility property
1.13 Effectively communicate with patients and
healthcare professionals. - correct answer-
Medical Records
Medical Records are a written account of a person's
condition and response to treatment and care. There are
many parts to a medical record including:
• Admission sheet
• Nursing history
• Graphic sheet
• Progress notes
• Flow sheets
,Reporting is the oral account of care, and recording is the
written account of care and observations.
Assessment involves collecting information about the
person.
Observation is using the sense of sight, hearing, touch,
and smell to collect information. Objective Data is
information that is heard, felt, or smelled.
Subjective data are things a person tells you about that
you cannot observe through your senses.
1. Professionalism and Regulatory Compliance
1.01 Present a professional appearance and a positive
attitude.
Professional appearance for Phlebotomists - correct
answer- • Stickers, pins, or other types of tokens
should not cover the employee or department name.
• Clean, wrinkle-free clothes, scrubs, or uniform that are
in good condition.
• Shoes must be comfortable, safe in the work
environment, clean, and polished.
• Sandals and flip-flops are not permitted.
,• Hair should be clean, neat, and trimmed.
➢ Shoulder-length hair should be pulled back and
secured.
• Nails should be clean and neatly manicured.
• Minimize or eliminate the use of fragrance.
• Make-up should be lightly applied.
• If jewelry is worn, it must be worn inside the collar. Long
dangling earrings are not
acceptable.
Positive attitude
• Smile and pleasant can-do attitude.
1.02 Act with integrity and respect towards others.
Showing integrity and respect towards patients -
correct answer- Integrity
➢ As a concept it has to do with a personal feeling of
"wholeness" derived from honesty
and consistency of character; this can be seen in the
person's actions, values, and beliefs. Professional
standards of integrity or honesty require a person to do
what is right regardless of the circumstances and in all
, situations and interaction. For example, a phlebotomist
often functions independently and may be tempted to
take procedural shortcuts when pressed for time. A
phlebotomist with integrity understands that following
the rules for collection is essential to the quality of test
results.
• Respect
➢ It is shown in both a positive feeling for a person and in
specific action demonstrating
that positive feeling. It is an attitude that conveys an
understanding of the importance of that person as an
individual. Believing that all people are worthy of respect
at some level is extremely important in healthcare
communication. The effect of honoring and respecting the
person as a unique individual is confirmation of the
patient's presence and needs.
1.03 Display empathy and compassion towards others. -
correct answer- It is important to monitor the
patient's comfort and safety during and after collection
procedures. Adhering to the following guidelines will help
ensure the patient's comfort and safety:
