APCO Public Safety Telecommunicator 1 – PST Certification Study Guide & Practice Test

APCO Public Safety Telecommunicator 1 – PST Certification Study Guide &
Practice Test


True/False:



The term "PSAP" stands for "Public Safety Access Point". - ANS ✔✔False



True/False:



Professionalism is defined by who you are, what you do, and how others perceive you. - ANS
✔✔True



True/False:



Ethics involves an individual's personal, professional, and organizational rules of conduct. - ANS
✔✔True



True/False:



The three primary disciplines of public safety communications are law enforcement
communications, fire service communications, and emergency management communications. -
ANS ✔✔False



True/False:



The term "vital services" defines the primary functions or tasks of public safety communications
systems. - ANS ✔✔True

, True/False:



Quality Assurance programs in the PSAP include actions taken to ensure that standards and
procedures are met and followed. - ANS ✔✔True



True/False:



A policy is a guide to action, and a procedure is a guide to thinking. - ANS ✔✔False



True/False:



Because the telecommunicator cannot see callers on the phone, nonverbal communication
plays no part in handling public safety calls for service. - ANS ✔✔False



True/False:



A question that cannot be answered "yes" or "no" is referred to as an open-ended question. -
ANS ✔✔True



True/False:



When called upon to testify in a legal case, keep answers simple, and if at possible answer yes
or no. - ANS ✔✔True



True/False:



Repeating in a short declarative statement the emotions or feelings the speaker is
communicating is applying the active listening technique of paraphrasing. - ANS ✔✔False