WGU D435 - Section 1-Human Resources Information
Systems Exam Questions with Verified Answers
|2026/2027 Update | A+ Graded
Benefit Administration Application - Answer -generally allow an organization to create, maintain
and manage the use of its non-payroll benefits programs.
Outsourcing Model - Answer -process of paying a third-party organization to obtain goods or
services that were traditionally done in-house
HR Service Delivery Application - Answer -a single location accessible only to employees, a
gateway to access HR related information, systems, content and communication.
HR Portal Application - Answer -a single online location accessible only to employees, a gateway
to access HR-related information, systems, content and communication
Shared Service Center - Answer -Centralized point of HR services in to a single function focused
on reducing redundant work, generally providing services through a call center environment
Center of Excellence - Answer -A team of specialized professionals organized as a central unit
that does not sit in any one function but works across the organization as as whole.
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, HR Generalist - Answer -When an HR professional has a broad range of HR responsibilities and
provides HR services across the organization as needed. Generally reports into the HR function
HR Business Partner - Answer -When an HR professional is embedded into an organization's
functions for the purposes of helping to link the functions' strategy with the HR strategy and
services. Usually reports jointly to the HR and the function they support
Self-Service Application - Answer -Technology interfaces and workflows designed to allow HR
clients to obtain services without interacting with an HR representative. Generally supported by
HRIT or shared service function
Chatbot/Digital Assistant - Answer -Technology designed with some form of workflow, advanced
computer programming and matching learning capabilities to anticipate and offer services
needed based on personal inputs. Generally supported by HRIT, IT or shared service function
HR Content Management Applications - Answer -software that streamlines the process for
content creation and management. These applications generally include workflow and
electronic signature capabilities, and tools for auditing and reporting on the document
management process
Employee Help Desk - Answer -software that facilitates two-way communication with
employees, including feedback and engagement surveys, creating communication content and
managing employee communication workflow.
2|Page
Systems Exam Questions with Verified Answers
|2026/2027 Update | A+ Graded
Benefit Administration Application - Answer -generally allow an organization to create, maintain
and manage the use of its non-payroll benefits programs.
Outsourcing Model - Answer -process of paying a third-party organization to obtain goods or
services that were traditionally done in-house
HR Service Delivery Application - Answer -a single location accessible only to employees, a
gateway to access HR related information, systems, content and communication.
HR Portal Application - Answer -a single online location accessible only to employees, a gateway
to access HR-related information, systems, content and communication
Shared Service Center - Answer -Centralized point of HR services in to a single function focused
on reducing redundant work, generally providing services through a call center environment
Center of Excellence - Answer -A team of specialized professionals organized as a central unit
that does not sit in any one function but works across the organization as as whole.
1|Page
, HR Generalist - Answer -When an HR professional has a broad range of HR responsibilities and
provides HR services across the organization as needed. Generally reports into the HR function
HR Business Partner - Answer -When an HR professional is embedded into an organization's
functions for the purposes of helping to link the functions' strategy with the HR strategy and
services. Usually reports jointly to the HR and the function they support
Self-Service Application - Answer -Technology interfaces and workflows designed to allow HR
clients to obtain services without interacting with an HR representative. Generally supported by
HRIT or shared service function
Chatbot/Digital Assistant - Answer -Technology designed with some form of workflow, advanced
computer programming and matching learning capabilities to anticipate and offer services
needed based on personal inputs. Generally supported by HRIT, IT or shared service function
HR Content Management Applications - Answer -software that streamlines the process for
content creation and management. These applications generally include workflow and
electronic signature capabilities, and tools for auditing and reporting on the document
management process
Employee Help Desk - Answer -software that facilitates two-way communication with
employees, including feedback and engagement surveys, creating communication content and
managing employee communication workflow.
2|Page
