Comprehensive
Management &Operations
Performance
Comprehensive
Management
Frameworks
&Operations
Performance
in Business
Management
–
Frameworks
Study Guide.pdf
& Performance
in Business –
Frameworks
Study Guide.pdf
in Business – Study Guide.pdf
Comprehensive
Operations
Management &
Performance
Frameworks in
Business – Study
Guide
Comprehensive Operations
Comprehensive
Management &Operations
Performance
Comprehensive
Management
Frameworks
&Operations
Performance
in Business
Management
–
Frameworks
Study Guide.pdf
& Performance
in Business –
Frameworks
Study Guide.pdf
in Business – Study Guide.pdf
,Comprehensive Operations Management & Performance Frameworks in Business.pdf Comprehensive Operations Management & Performance Frameworks in Business.pdf Comprehensive Operations Management & Performance Frameworks in Business.pdf
cultural
quality
pricing
technology
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1 Balanced scorecard approach 2 Effectiveness
key aspects of ops management in global
3 cash flows 4
sourcing
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Terms in this set (112)
Balanced scorecard approach a 4 dimensional framework for measuring performance within organisations from 4
perspectives: financial, customer, business process and learning, growth
Business process re-engineering an approach that involved re-thinking and re-designing operations processes in the
organisation to enhance their ability to support the organisations corporate strategy
and minimise costs
Capital the amount of money or assets available to be leveraged by an organisation
Comprehensive Operations Management & Performance Frameworks in Business.pdf Comprehensive Operations Management & Performance Frameworks in Business.pdf Comprehensive Operations Management & Performance Frameworks in Business.pdf
, Comprehensive Operations Management & Performance Frameworks in Business.pdf Comprehensive Operations Management & Performance Frameworks in Business.pdf Comprehensive Operations Management & Performance Frameworks in Business.pdf
capital intensive operations which require high levels of investment in fixed assets to enable the delivery
of its products.
cash flows the amounts of money moving in and out of a business in a particular period
co-creation occurs when a customer take part in a process of producing a service
co-production occurs when customers play in role in production of a product.
competitive benchmarking organisations that are direct competitors in business compare operations against each
other
condition based maintenance only scheduled when the condition of the system requires it
control systems these are systems that are put in place to ensure that operations processes are being
undertaken in the predefined manner
corporate strategy the highest level of strategy within an organisation which focuses on ensuring the
organisation overcomes business challenges to attain and sustain competitive
performance in the industry
cross-functional teamwork teams that involve individuals from different departments that work together towards a
common goal
Effectiveness the extent to which a process is able to optimise process strengths during operations
efficacy the ability of a process to produce an intended result or effect
Comprehensive Operations Management & Performance Frameworks in Business.pdf Comprehensive Operations Management & Performance Frameworks in Business.pdf Comprehensive Operations Management & Performance Frameworks in Business.pdf