COMPTIA CORE 2 220-
1202 PREP QUESTIONS
AND CORRECT ANSWERS
GRADED A+ 2025-2026
SOP - ANS-Standard Operating Procedure (SOP) is a step-by-step list of the actions that
must be completed for any given task to comply with policy.
Policy - ANS-is an overall statement of intent
a set of basic principles and associated guidelines.
Procedures - ANS-A procedure is a set of specified steps or actions.
Regulations - ANS-Federal and state laws that regulate business and industries.
3 examples of SOP's - ANS-1. Custom installation of software packages
2. New-user setup checklist
3. End-user termination checklist
Service Level Agreement (SLA) - ANS-define the level of service requirements from an
internal department or external, third-party vendor.
Escalation - ANS-occurs when an agent cannot resolve the ticket
What is a knowledge base? - ANS-A repository for articles that answer frequently asked
questions (FAQs).
, What does a knowledge base document? - ANS-Common or significant troubleshooting
scenarios and examples.
Lessons learned report - ANS-An analysis of events that can provide insight into how to
improve response and support processes in the future.
What is the purpose of an incident report? - ANS-To identify underlying causes and
recommend remediation steps or preventive measures to mitigate the risk of a repeat
of the issue.
Who does an incident report solicit opinions from? - ANS-Users/customers,
technicians, managers, and stakeholders with business or ownership interest in the
problem.
AUP (Acceptable Use Policy) - ANS-sets out what someone is allowed to use a particular
service or resource for.
Splash screen - ANS-Displaying terms of use or other restrictions before use of a
computer or app is allowed.
NOS - ANS-Network Operating Systems. Windows Server 2019, 2022, and 2025
Journaling - ANS-When data is written to an NTFS volume, it is re-read, verified, and
logged. Journaling makes recovery after power outages and crashes faster and more
reliable.
NTFS (New Technology File System) - ANS-a proprietary file system developed by
Microsoft for use with Windows.
not very compatible across operating systems.
many OSes will read NTFS but not write.
Supports large files.
1202 PREP QUESTIONS
AND CORRECT ANSWERS
GRADED A+ 2025-2026
SOP - ANS-Standard Operating Procedure (SOP) is a step-by-step list of the actions that
must be completed for any given task to comply with policy.
Policy - ANS-is an overall statement of intent
a set of basic principles and associated guidelines.
Procedures - ANS-A procedure is a set of specified steps or actions.
Regulations - ANS-Federal and state laws that regulate business and industries.
3 examples of SOP's - ANS-1. Custom installation of software packages
2. New-user setup checklist
3. End-user termination checklist
Service Level Agreement (SLA) - ANS-define the level of service requirements from an
internal department or external, third-party vendor.
Escalation - ANS-occurs when an agent cannot resolve the ticket
What is a knowledge base? - ANS-A repository for articles that answer frequently asked
questions (FAQs).
, What does a knowledge base document? - ANS-Common or significant troubleshooting
scenarios and examples.
Lessons learned report - ANS-An analysis of events that can provide insight into how to
improve response and support processes in the future.
What is the purpose of an incident report? - ANS-To identify underlying causes and
recommend remediation steps or preventive measures to mitigate the risk of a repeat
of the issue.
Who does an incident report solicit opinions from? - ANS-Users/customers,
technicians, managers, and stakeholders with business or ownership interest in the
problem.
AUP (Acceptable Use Policy) - ANS-sets out what someone is allowed to use a particular
service or resource for.
Splash screen - ANS-Displaying terms of use or other restrictions before use of a
computer or app is allowed.
NOS - ANS-Network Operating Systems. Windows Server 2019, 2022, and 2025
Journaling - ANS-When data is written to an NTFS volume, it is re-read, verified, and
logged. Journaling makes recovery after power outages and crashes faster and more
reliable.
NTFS (New Technology File System) - ANS-a proprietary file system developed by
Microsoft for use with Windows.
not very compatible across operating systems.
many OSes will read NTFS but not write.
Supports large files.
