ProStart Chapter 7 – Communication Skills & Teamwork in the Kitchen Review
Communication - correct answer ✔✔A process through which you send messages to and
receive messages from others.
Verbal communication - correct answer ✔✔Communication that uses written or spoken words.
Non-Verbal communication - correct answer ✔✔This type of communication includes physical
actions and body language. It is a part of the message that does not contain words
Historical information - correct answer ✔✔Records of past projects that are used to assist in
planning future projects.
Action-required information - correct answer ✔✔Some action must be taken based on the
information in the message
Barriers to communication - correct answer ✔✔Poor listening skills, background noise and
other distractors that interfere with the communication process
Obstacles to communication - correct answer ✔✔Language, semantics, jargon, cultural
differences
Appropriate forms of written communication at work - correct answer ✔✔Email, note, phone
Organizational communication - correct answer ✔✔..., Process of communication that involves
individuals and groups to achieve established goals.
Mission statement - correct answer ✔✔..., A brief summary of what a business owner wants a
business to be doing.
Communication - correct answer ✔✔A process through which you send messages to and
receive messages from others.
Verbal communication - correct answer ✔✔Communication that uses written or spoken words.
Non-Verbal communication - correct answer ✔✔This type of communication includes physical
actions and body language. It is a part of the message that does not contain words
Historical information - correct answer ✔✔Records of past projects that are used to assist in
planning future projects.
Action-required information - correct answer ✔✔Some action must be taken based on the
information in the message
Barriers to communication - correct answer ✔✔Poor listening skills, background noise and
other distractors that interfere with the communication process
Obstacles to communication - correct answer ✔✔Language, semantics, jargon, cultural
differences
Appropriate forms of written communication at work - correct answer ✔✔Email, note, phone
Organizational communication - correct answer ✔✔..., Process of communication that involves
individuals and groups to achieve established goals.
Mission statement - correct answer ✔✔..., A brief summary of what a business owner wants a
business to be doing.
