CINTAS SSR CERTIFICATION EXAM Question and
Answer 2026 | Comprehensive Study Pack with
Detailed Rationales | A+ Verified
• What is material cost?
How can you reduce material cost? -✓✓Material cost is the amount of money we spend
buying garmets.
*Bill for lost/damaged garments as appropriate. (L/Rs reduce material costs)
*Size the item right the first time.
*Use rough wear for rough wear items.
• What are net billings and what is the minimum expectation percentage? -✓✓The
percentage of actual invoiced billings vs. gross billings.
95%
• What are the components of the SSR pay plan? -✓✓*Base Pay
*Route Commission (uniform 3%, FS 4%, of what is invoiced).
*Renewal Bonus (uniform </=3, FS </=4, monthly $500 max)
*Catalog Commission 8% of what is invoiced.
*Sales Leads 1 to 1 up to $500
*Contest Winnings
*Premium/Overtime Pay
*Growth Bonus paid quarterly max $2,000 (Adds/stops + price increases - lost
business).
• What are the fundamental areas to increase business on your route? -✓✓*New
product offerings
*Sales leads
*Adds vs. stops
*Price increases
*Catalog sales
*Reduced lost business
• What is Cintas' Guarantee on items you sell as a Direct Sale? -✓✓Satisfaction
guaranteed or they can return it for a refund.
• What are some options you have if you need to place a catalog order on the
customers behalf? -✓✓*Call your Territory Catalog Rep.
*Visit with your supervisor, manager, or local catalog champion.
*Call the 1-800 number on the back of the catalog
, • Why do we charge L/Rs? -✓✓We own the products that we rent. Cintas has to pass
those lost charges on to the customers who lost the products. The customer pays a
small price to rent that product, much less that what it would be to purchase the product.
Cintas needs the product returned to rent again or must purchase other product to
replace those lost.
• What is uniform advantage? what does UA cover? -✓✓UA is like insurance for
damaged garments, so your invoice is more consistent, and you won't have to pay
replacement costs for damaged garments. (Does not cover lost garments).
• What is emotional trust and how is it developed? -✓✓A customer likes and depends
on the SSR and Service Team.
• What is rational trust and how is it developed? -✓✓Cintas is holding up our end of the
agreement. All products are clean, functional and delivered on time.
• Describe what it means to make "seconds that count" -✓✓A simple 3 step process
that keeps the customer informed and enhances the value of a Cintas Program. Cintas
uses the E.A.T. method:
*Explain what you have done for the customer and close the loop on any specific
requests.
*Ask if there is anything else you can do or take care of for the customer.
*Thank the customer for their business.
• How soon should you renew a customer? -✓✓12-18 Months prior to renewal date
Anytime Cintas is making additional investment in their account.
• Briefly describe the NPS program, and the scale of each classification. -✓✓Net
Promoter Score Program is a 3rd party that calls customers and conducts surveys.
The main question asked is, "On a scale of 0-10, what is the likelihood to recommend
Cintas?"
scores of 0-6 are detractors
scores of 7-8 are passives
scores of 9-10 are promoters
• list at least six Cintas Competitive Advantages -✓✓*Rental Carhartt Line
*Rental Chef Works Line
*Signature Series Products
*Ultra Clean Services
*Retail Inspired Women's Garments
*High Performance Mats (Xtraction, Photo, and Traffic).
*TruCount
• What are the best ways to proactively affect your NPS score? -✓✓*Seconds that
count
Answer 2026 | Comprehensive Study Pack with
Detailed Rationales | A+ Verified
• What is material cost?
How can you reduce material cost? -✓✓Material cost is the amount of money we spend
buying garmets.
*Bill for lost/damaged garments as appropriate. (L/Rs reduce material costs)
*Size the item right the first time.
*Use rough wear for rough wear items.
• What are net billings and what is the minimum expectation percentage? -✓✓The
percentage of actual invoiced billings vs. gross billings.
95%
• What are the components of the SSR pay plan? -✓✓*Base Pay
*Route Commission (uniform 3%, FS 4%, of what is invoiced).
*Renewal Bonus (uniform </=3, FS </=4, monthly $500 max)
*Catalog Commission 8% of what is invoiced.
*Sales Leads 1 to 1 up to $500
*Contest Winnings
*Premium/Overtime Pay
*Growth Bonus paid quarterly max $2,000 (Adds/stops + price increases - lost
business).
• What are the fundamental areas to increase business on your route? -✓✓*New
product offerings
*Sales leads
*Adds vs. stops
*Price increases
*Catalog sales
*Reduced lost business
• What is Cintas' Guarantee on items you sell as a Direct Sale? -✓✓Satisfaction
guaranteed or they can return it for a refund.
• What are some options you have if you need to place a catalog order on the
customers behalf? -✓✓*Call your Territory Catalog Rep.
*Visit with your supervisor, manager, or local catalog champion.
*Call the 1-800 number on the back of the catalog
, • Why do we charge L/Rs? -✓✓We own the products that we rent. Cintas has to pass
those lost charges on to the customers who lost the products. The customer pays a
small price to rent that product, much less that what it would be to purchase the product.
Cintas needs the product returned to rent again or must purchase other product to
replace those lost.
• What is uniform advantage? what does UA cover? -✓✓UA is like insurance for
damaged garments, so your invoice is more consistent, and you won't have to pay
replacement costs for damaged garments. (Does not cover lost garments).
• What is emotional trust and how is it developed? -✓✓A customer likes and depends
on the SSR and Service Team.
• What is rational trust and how is it developed? -✓✓Cintas is holding up our end of the
agreement. All products are clean, functional and delivered on time.
• Describe what it means to make "seconds that count" -✓✓A simple 3 step process
that keeps the customer informed and enhances the value of a Cintas Program. Cintas
uses the E.A.T. method:
*Explain what you have done for the customer and close the loop on any specific
requests.
*Ask if there is anything else you can do or take care of for the customer.
*Thank the customer for their business.
• How soon should you renew a customer? -✓✓12-18 Months prior to renewal date
Anytime Cintas is making additional investment in their account.
• Briefly describe the NPS program, and the scale of each classification. -✓✓Net
Promoter Score Program is a 3rd party that calls customers and conducts surveys.
The main question asked is, "On a scale of 0-10, what is the likelihood to recommend
Cintas?"
scores of 0-6 are detractors
scores of 7-8 are passives
scores of 9-10 are promoters
• list at least six Cintas Competitive Advantages -✓✓*Rental Carhartt Line
*Rental Chef Works Line
*Signature Series Products
*Ultra Clean Services
*Retail Inspired Women's Garments
*High Performance Mats (Xtraction, Photo, and Traffic).
*TruCount
• What are the best ways to proactively affect your NPS score? -✓✓*Seconds that
count
