University of Houston MANA 3335 Exam 1
UPDATED QUESTIONS AND CORRECT
ANSWERS
Management - CORRECT ANSWER Getting work done through others.
Efficiency - CORRECT ANSWER Getting work done with a minimum of effort, expense, or
waste.
Effectiveness - CORRECT ANSWER Accomplishing tasks that help fulfill organizational
objectives such as customer service and satisfaction.
Management Function: Planning - CORRECT ANSWER Involves determining organizational
goals and a means of achieving them.
Management Function: Organizing - CORRECT ANSWER Deciding where decisions will be
made, who will do what job and tasks, and who will work for whom in the company.
Management Function: Leading - CORRECT ANSWER Involves inspiring and motivating
workers to work hard to achieve organizational goals.
Management Function: Controlling - CORRECT ANSWER Monitoring progress towards goal
achievement and taking corrective action when progress isn't being made.
Top Managers - CORRECT ANSWER Executives responsible for the overall direction of the
organization. Hold positions like Chief Executive Officer (CEO), Chief Operating Officer (COO),
Chief Financial Officer (CFO), and Chief Information Officer (CIO)
Middle Managers - CORRECT ANSWER Responsible for, setting objectives consistent with
top management's goals & planning and implementing subunit strategies for achieving the objectives.
Examples of Middle Managers - CORRECT ANSWER Plant Manager, Regional Manager, or
Divisional Manager.
, First-Line Managers - CORRECT ANSWER Responsible for, monitoring, teaching, and short-
term planning. Train and supervise the performance of non-managerial employees who are
responsible for producing a companies goods and services
Examples of First-Line Managers - CORRECT ANSWER Office Manager, Shift Supervisor, or
Department Manager.
Team Leaders - CORRECT ANSWER Responsible for facilitating team activities towards
accomplishing a goal. Help team members - plan and schedule work, learn to solve problems and
work effectively with each other.
Interpersonal Roles: Figurehead - CORRECT ANSWER Managers perform ceremonial duties.
Interpersonal Roles: Leader - CORRECT ANSWER Managers motivate and encourage workers
to accomplish organizational objectives.
Interpersonal Roles: Liaison - CORRECT ANSWER Managers deal with people outside their
units
Informational Roles: Monitor - CORRECT ANSWER Managers scan their environment for
information
Informational Roles: Disseminator - CORRECT ANSWER Managers share the collected
information with their subordinates and others in the company.
Informational Roles: Spokesperson - CORRECT ANSWER Managers share information with
people outside their departments or companies.
Decisional Roles: Entrepreneur - CORRECT ANSWER Managers adapt themselves, their
subordinates, and their units to change.
Decisional Roles: Disturbance Handler - CORRECT ANSWER Managers respond to pressures
and problems that demand immediate attention and action.
UPDATED QUESTIONS AND CORRECT
ANSWERS
Management - CORRECT ANSWER Getting work done through others.
Efficiency - CORRECT ANSWER Getting work done with a minimum of effort, expense, or
waste.
Effectiveness - CORRECT ANSWER Accomplishing tasks that help fulfill organizational
objectives such as customer service and satisfaction.
Management Function: Planning - CORRECT ANSWER Involves determining organizational
goals and a means of achieving them.
Management Function: Organizing - CORRECT ANSWER Deciding where decisions will be
made, who will do what job and tasks, and who will work for whom in the company.
Management Function: Leading - CORRECT ANSWER Involves inspiring and motivating
workers to work hard to achieve organizational goals.
Management Function: Controlling - CORRECT ANSWER Monitoring progress towards goal
achievement and taking corrective action when progress isn't being made.
Top Managers - CORRECT ANSWER Executives responsible for the overall direction of the
organization. Hold positions like Chief Executive Officer (CEO), Chief Operating Officer (COO),
Chief Financial Officer (CFO), and Chief Information Officer (CIO)
Middle Managers - CORRECT ANSWER Responsible for, setting objectives consistent with
top management's goals & planning and implementing subunit strategies for achieving the objectives.
Examples of Middle Managers - CORRECT ANSWER Plant Manager, Regional Manager, or
Divisional Manager.
, First-Line Managers - CORRECT ANSWER Responsible for, monitoring, teaching, and short-
term planning. Train and supervise the performance of non-managerial employees who are
responsible for producing a companies goods and services
Examples of First-Line Managers - CORRECT ANSWER Office Manager, Shift Supervisor, or
Department Manager.
Team Leaders - CORRECT ANSWER Responsible for facilitating team activities towards
accomplishing a goal. Help team members - plan and schedule work, learn to solve problems and
work effectively with each other.
Interpersonal Roles: Figurehead - CORRECT ANSWER Managers perform ceremonial duties.
Interpersonal Roles: Leader - CORRECT ANSWER Managers motivate and encourage workers
to accomplish organizational objectives.
Interpersonal Roles: Liaison - CORRECT ANSWER Managers deal with people outside their
units
Informational Roles: Monitor - CORRECT ANSWER Managers scan their environment for
information
Informational Roles: Disseminator - CORRECT ANSWER Managers share the collected
information with their subordinates and others in the company.
Informational Roles: Spokesperson - CORRECT ANSWER Managers share information with
people outside their departments or companies.
Decisional Roles: Entrepreneur - CORRECT ANSWER Managers adapt themselves, their
subordinates, and their units to change.
Decisional Roles: Disturbance Handler - CORRECT ANSWER Managers respond to pressures
and problems that demand immediate attention and action.
