OpenStax College Success
Chapter 8, Communicating
Multiple Choice
1. Why should you consider the context of your communication?
a. It is unimportant to the receiver of the message.
b. Knowing who you are talking to and what you hope to achieve will assist you in
delivering your message in a productive way.
c. People expect you to listen carefully and show that you understand what they
have said.
d. Your message will be received in the same way by the intended audience
regardless of the form of communication.
[Bloom’s applying; Section 1]
2. Which of the following is NOT a benefit of using acronyms (I don’t know = IDK)?
a. Everyone will understand your message.
b. The message will be shorter and fit easily into platforms with character limits.
c. You can say more in a shorter amount of time and space.
d. The message may not be understood by people outside certain social or cultural
groups.
[Bloom’s understanding; Section 1]
3. Communication is facilitated by well-developed self-awareness, self-regulation,
empathy, and social skills. These skills can help you make decisions when
communicating and are referred to as components of:
a. Active listening
b. Netiquette
c. Mindful participation
d. Emotional intelligence
[Bloom’s remembering; Section 1]
This file and all contents herein are Copyright 2020, Rice University. All Rights Reserved.
See the Test Bank Preface for usage guidelines.
, 4. Understanding the impact of your message is important. Which of the following is least
likely to impact how your message will be received?
a. The emotional state of the sender and receiver.
b. Your intended message.
c. The forum in which you communicate (written, verbal, etc.).
d. A thorough consideration of the variables that impact communication.
[Bloom’s understanding; Section 1]
5. While we may not always consider it, most of our interactions communicate something
to others. Why is it important to reflect on what you are unintentionally
communicating?
a. People react to messages they perceive in facial expressions and body
language
b. Where you choose to sit or stand has no impact on the message you are sending
to others.
c. Your mannerisms are unimportant in communication.
d. There is no reason to consider the impact of unintentional communication.
[Bloom’s understanding; Section 2]
6. Some messages indicate the need for a response while others do not. Which of the
following messages would NOT necessarily need a response?
a. Sam sent an email to his professor requesting an extension on his presentation.
b. Juanita called her roommate to ask what she needs from the grocery store.
c. Dr. Franco posted an announcement in the online course to inform students of
the upcoming exam.
d. Valena’s advisor emailed her to set up an appointment to discuss her schedule
for next semester.
[Bloom’s applying; Section 2]
This file and all contents herein are Copyright 2020, Rice University. All Rights Reserved.
See the Test Bank Preface for usage guidelines.
Chapter 8, Communicating
Multiple Choice
1. Why should you consider the context of your communication?
a. It is unimportant to the receiver of the message.
b. Knowing who you are talking to and what you hope to achieve will assist you in
delivering your message in a productive way.
c. People expect you to listen carefully and show that you understand what they
have said.
d. Your message will be received in the same way by the intended audience
regardless of the form of communication.
[Bloom’s applying; Section 1]
2. Which of the following is NOT a benefit of using acronyms (I don’t know = IDK)?
a. Everyone will understand your message.
b. The message will be shorter and fit easily into platforms with character limits.
c. You can say more in a shorter amount of time and space.
d. The message may not be understood by people outside certain social or cultural
groups.
[Bloom’s understanding; Section 1]
3. Communication is facilitated by well-developed self-awareness, self-regulation,
empathy, and social skills. These skills can help you make decisions when
communicating and are referred to as components of:
a. Active listening
b. Netiquette
c. Mindful participation
d. Emotional intelligence
[Bloom’s remembering; Section 1]
This file and all contents herein are Copyright 2020, Rice University. All Rights Reserved.
See the Test Bank Preface for usage guidelines.
, 4. Understanding the impact of your message is important. Which of the following is least
likely to impact how your message will be received?
a. The emotional state of the sender and receiver.
b. Your intended message.
c. The forum in which you communicate (written, verbal, etc.).
d. A thorough consideration of the variables that impact communication.
[Bloom’s understanding; Section 1]
5. While we may not always consider it, most of our interactions communicate something
to others. Why is it important to reflect on what you are unintentionally
communicating?
a. People react to messages they perceive in facial expressions and body
language
b. Where you choose to sit or stand has no impact on the message you are sending
to others.
c. Your mannerisms are unimportant in communication.
d. There is no reason to consider the impact of unintentional communication.
[Bloom’s understanding; Section 2]
6. Some messages indicate the need for a response while others do not. Which of the
following messages would NOT necessarily need a response?
a. Sam sent an email to his professor requesting an extension on his presentation.
b. Juanita called her roommate to ask what she needs from the grocery store.
c. Dr. Franco posted an announcement in the online course to inform students of
the upcoming exam.
d. Valena’s advisor emailed her to set up an appointment to discuss her schedule
for next semester.
[Bloom’s applying; Section 2]
This file and all contents herein are Copyright 2020, Rice University. All Rights Reserved.
See the Test Bank Preface for usage guidelines.
