Communication and Documentation
-Verbal comm
-Written comm
-What are nurses
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Verbal communication
•CPOE (computer physician order entry) vs. verbal orders, "read back"
•Handoffs, SBAR, critical results protocols
Written communication
•- legibility, clarity
•"do not use" abbreviations
•cultural considerations
•"teach back"
Nurses are the coordinators of care - everyone needs to talk to us
,Politics
-What does political activity allow the nurse to do
-Nursing political capital: what gives us this (3)
-List how nurses exert power
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◦Political activity (at every level) allows the nurse to attempt to exert
influence over personal practice, professional scope, and quality of patient
care. A seat at the table.
◦Nursing's political capital: size of the workforce, public trust, positive
media image
How nurses exert power:
◦Individual involvement in agency decision-making
◦Collective bargaining
◦Networking
◦Running for office/participating in the election process
◦Political action committees (ANA-PAC, NC Nurse PAC) - endorse &
support candidates to get them elected, not legislative
◦Professional Organizations (MNA, MONE)- legislation & advocacy; trying
to influence entire process
◦Individual advocacy - write letters, call legislators, lobbying
What does communication begin with?
Describe how to effectively listen
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Communication begins with listening
•Requires a deliberate focus & concentration- minimize distractions
•Make sure you can hear
•Recognize/control your emotional responses & accept other's
perceptions/feelings - react to the message not to the person
, •Watch the nonverbals (tone, facial expressions, body)
•Take notes if you need to
•Make eye contact - turn away from your computer!
Trends in Nursing Education - NLN
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•Changing demographics & diversity (pts and faculty)
•Technology
•Globalization
•Educated consumers
•↑Complexity of care
•Population-based care
•Healthcare costs
•Health policy & regulation
•Interdisciplinary education
•Nursing shortage
•Advances in science of nursing (EBP)
Nutrition
-Usually what?
--or at least no?
-What is integral
-What are ayuredic practices
Give this one a try later!
-Verbal comm
-Written comm
-What are nurses
Give this one a try later!
Verbal communication
•CPOE (computer physician order entry) vs. verbal orders, "read back"
•Handoffs, SBAR, critical results protocols
Written communication
•- legibility, clarity
•"do not use" abbreviations
•cultural considerations
•"teach back"
Nurses are the coordinators of care - everyone needs to talk to us
,Politics
-What does political activity allow the nurse to do
-Nursing political capital: what gives us this (3)
-List how nurses exert power
Give this one a try later!
◦Political activity (at every level) allows the nurse to attempt to exert
influence over personal practice, professional scope, and quality of patient
care. A seat at the table.
◦Nursing's political capital: size of the workforce, public trust, positive
media image
How nurses exert power:
◦Individual involvement in agency decision-making
◦Collective bargaining
◦Networking
◦Running for office/participating in the election process
◦Political action committees (ANA-PAC, NC Nurse PAC) - endorse &
support candidates to get them elected, not legislative
◦Professional Organizations (MNA, MONE)- legislation & advocacy; trying
to influence entire process
◦Individual advocacy - write letters, call legislators, lobbying
What does communication begin with?
Describe how to effectively listen
Give this one a try later!
Communication begins with listening
•Requires a deliberate focus & concentration- minimize distractions
•Make sure you can hear
•Recognize/control your emotional responses & accept other's
perceptions/feelings - react to the message not to the person
, •Watch the nonverbals (tone, facial expressions, body)
•Take notes if you need to
•Make eye contact - turn away from your computer!
Trends in Nursing Education - NLN
Give this one a try later!
•Changing demographics & diversity (pts and faculty)
•Technology
•Globalization
•Educated consumers
•↑Complexity of care
•Population-based care
•Healthcare costs
•Health policy & regulation
•Interdisciplinary education
•Nursing shortage
•Advances in science of nursing (EBP)
Nutrition
-Usually what?
--or at least no?
-What is integral
-What are ayuredic practices
Give this one a try later!
