CPXP
CPXP Exam questions with verified correct
answers 2026
1. How did the report of quality measures to CMS begin?
Answer: Hospitals could voluntarily report quality measures starting in 2001,
adapting to the current state from there.
2. What is HCAHPS?
Answer: Hospital Consumer Assessment of Healthcare Providers and
Systems.
3. What are some metrics for outcome of care?
Answer: Mortality, readmission rates, complications, hospital-associated
infections.
4. Describe "Pay for Performance."
Answer: It provides financial incentives to hospitals, physicians, and other
providers to carry out improvement and achieve optimal outcomes for
patients.
5. What are some reasons patients may not voice their complaints?
Answer: They don't know where to complain, afraid of retribution, or think it's
not worth the trouble.
6. What are the IOM six aims for quality established in 2001?
Answer: Safe, timely, effective, efficient, equitable, and patient-centered
(STEEEP).
7. What is the IHI Triple Aim?
CPXP Exam questions with verified correct answers 2026
,CPXP
Answer: To improve patient experience, improve the health of populations,
and reduce per capita healthcare costs.
8. Describe health literacy.
Answer: The capacity to obtain, process, and understand basic health
information needed to make appropriate health decisions.
9. What percentage of adults are estimated to have proficient health
literacy?
Answer: 12%.
10. Which year was the American Society for Hospital Risk Management
formed?
Answer: 1980.
11. What was the original name for the CMS?
Answer: Health Care Financing Administration.
12. What is the definition of Culture according to Irwin Press?
Answer: Culture exists when its members share values and behaviors that
they take for granted.
13. What is empathy?
Answer: The ability to understand and share the feelings of another.
14. What percentage of CMS reimbursement is dependent on patient
satisfaction scores?
Answer: 1%.
CPXP Exam questions with verified correct answers 2026
,CPXP
15. What are the four basic needs that should be met to create an ideal
patient experience?
Answer: Confidence, integrity, pride, and passion.
16. In which year did hospitals establish patient advocates and
representatives?
Answer: 1965.
17. In which year did the American Hospital Association develop the Patients’
Bill of Rights?
Answer: 1973.
18. What is the RATER scale, and when was it developed?
Answer: Reliability, Assurance, Tangibles, Empathy, Responsiveness;
developed in the early 1980s.
19. What are some of the key concepts of the Planetree model?
Answer: The importance of social support, patient/resident education, and
creating a healing environment (design — like the "iron curtain").
20. In which year were Diagnostic Related Groups (DRGs) introduced?
Answer: 1983.
21. What is EMTALA, and when was it established?
Answer: The Emergency Medical Treatment and Labor Act requires hospitals
to stabilize any patient who shows up in the ER regardless of their ability to
pay; established in 1986.
CPXP Exam questions with verified correct answers 2026
, CPXP
22. When was the Health Insurance Portability and Accountability Act (HIPAA)
created?
Answer: 1996.
23. In which year did the IOM publish "To Err is Human," emphasizing the
significance of medical errors?
Answer: 1999.
24. What does IPFCC stand for?
Answer: Institute for Patient and Family-Centered Care.
25. What are some limitations of Press Ganey surveys?
Answer: Low return rate and underrepresentation of minorities.
26. What is a Likert scale?
Answer: A scale that measures responses such as very poor, poor, fair, good,
very good.
27. What is HCAHPS, and what significance does it hold?
Answer: It is the first national standardized publicly reported survey of
patients’ perceptions of hospital experience.
28. What are the main functions of the Office of Patient Relations?
Answer: To provide a centralized mechanism for addressing patient concerns
and act as a liaison between patients and medical providers.
29. What are the main goals of the Office of Patient Relations at Rush?
CPXP Exam questions with verified correct answers 2026
CPXP Exam questions with verified correct
answers 2026
1. How did the report of quality measures to CMS begin?
Answer: Hospitals could voluntarily report quality measures starting in 2001,
adapting to the current state from there.
2. What is HCAHPS?
Answer: Hospital Consumer Assessment of Healthcare Providers and
Systems.
3. What are some metrics for outcome of care?
Answer: Mortality, readmission rates, complications, hospital-associated
infections.
4. Describe "Pay for Performance."
Answer: It provides financial incentives to hospitals, physicians, and other
providers to carry out improvement and achieve optimal outcomes for
patients.
5. What are some reasons patients may not voice their complaints?
Answer: They don't know where to complain, afraid of retribution, or think it's
not worth the trouble.
6. What are the IOM six aims for quality established in 2001?
Answer: Safe, timely, effective, efficient, equitable, and patient-centered
(STEEEP).
7. What is the IHI Triple Aim?
CPXP Exam questions with verified correct answers 2026
,CPXP
Answer: To improve patient experience, improve the health of populations,
and reduce per capita healthcare costs.
8. Describe health literacy.
Answer: The capacity to obtain, process, and understand basic health
information needed to make appropriate health decisions.
9. What percentage of adults are estimated to have proficient health
literacy?
Answer: 12%.
10. Which year was the American Society for Hospital Risk Management
formed?
Answer: 1980.
11. What was the original name for the CMS?
Answer: Health Care Financing Administration.
12. What is the definition of Culture according to Irwin Press?
Answer: Culture exists when its members share values and behaviors that
they take for granted.
13. What is empathy?
Answer: The ability to understand and share the feelings of another.
14. What percentage of CMS reimbursement is dependent on patient
satisfaction scores?
Answer: 1%.
CPXP Exam questions with verified correct answers 2026
,CPXP
15. What are the four basic needs that should be met to create an ideal
patient experience?
Answer: Confidence, integrity, pride, and passion.
16. In which year did hospitals establish patient advocates and
representatives?
Answer: 1965.
17. In which year did the American Hospital Association develop the Patients’
Bill of Rights?
Answer: 1973.
18. What is the RATER scale, and when was it developed?
Answer: Reliability, Assurance, Tangibles, Empathy, Responsiveness;
developed in the early 1980s.
19. What are some of the key concepts of the Planetree model?
Answer: The importance of social support, patient/resident education, and
creating a healing environment (design — like the "iron curtain").
20. In which year were Diagnostic Related Groups (DRGs) introduced?
Answer: 1983.
21. What is EMTALA, and when was it established?
Answer: The Emergency Medical Treatment and Labor Act requires hospitals
to stabilize any patient who shows up in the ER regardless of their ability to
pay; established in 1986.
CPXP Exam questions with verified correct answers 2026
, CPXP
22. When was the Health Insurance Portability and Accountability Act (HIPAA)
created?
Answer: 1996.
23. In which year did the IOM publish "To Err is Human," emphasizing the
significance of medical errors?
Answer: 1999.
24. What does IPFCC stand for?
Answer: Institute for Patient and Family-Centered Care.
25. What are some limitations of Press Ganey surveys?
Answer: Low return rate and underrepresentation of minorities.
26. What is a Likert scale?
Answer: A scale that measures responses such as very poor, poor, fair, good,
very good.
27. What is HCAHPS, and what significance does it hold?
Answer: It is the first national standardized publicly reported survey of
patients’ perceptions of hospital experience.
28. What are the main functions of the Office of Patient Relations?
Answer: To provide a centralized mechanism for addressing patient concerns
and act as a liaison between patients and medical providers.
29. What are the main goals of the Office of Patient Relations at Rush?
CPXP Exam questions with verified correct answers 2026
