CSAM Exam Questions & Answers 2023/2024
What is IAITAM? - CORRECT ANSWER-International Association of Information
Technology Asset Management
What three Key Process Areas serve as the core foundation of the ITAM
program? - CORRECT ANSWER-1) Program Management
2) Communication and Education Management
3) Policy Management
What are the two ways IT Asset Management is defined? - CORRECT
ANSWER-1) Business core competency - serves everyone in an organization
2) Business infrastructure - entire program that includes processes, procedures,
policies, roles and documentation
What three aspects does ITAM manage? - CORRECT ANSWER-Financial,
Contractual, and Inventory
What is Program Management? - CORRECT ANSWER-set of processes
required to build, maintain and monitor the ITAM core competency
What is the main purpose of an ITAM program? - CORRECT ANSWER-To
capture:
- the mission - what the program does/its value
- strategies and objectives - defines the roadmap which supports the mission
- measurements - feedback to determine the effectiveness of ITAM program
- prioritization
What is the secondary purpose of an ITAM program? - CORRECT ANSWER-to
market the value of ITAM through informing and gathering cooperation
What are two main characteristics of ITAM as a program? - CORRECT
ANSWER-PERMANENT - not going away
Process-centric
,What are policies? - CORRECT ANSWER-WHAT needs to be accomplished
WHO the audience
WHY a policy is important
- the path of action determined as mandatory
What are procedures? - CORRECT ANSWER-HOW a task should be performed
Three goals of policy management - CORRECT ANSWER-1) Effective
implementation, including awareness
2) Uniform enforcement of policies
3) Periodic review and update of policies to maintain relevance
What is a needs analysis? - CORRECT ANSWER-ensuring that team member
goals are validated or contrasted against organizational requirements
Policy creation and validation - CORRECT ANSWER-Team is responsible for
making sure the policy fits the needs of the organization through validating the
policy internally
policy management - gaining support - CORRECT ANSWER-HR and legal
departments must enforce the policy and executive management must support
the policy for it to succeed
Policy management - review and update policy - CORRECT ANSWER-a policy
must be reviewed 2 months after implemented, and if it requires adjustment, it
must be re-evaluated 2 months later again
What three things do effective policies provide? - CORRECT ANSWER-1)
Controls to behavior
2) Influence during changes (organizational, trends, economy, etc.)
3) ability to cope through education and enforcement
What is knowledge sharing effective for? - CORRECT ANSWER-building respect
and trust amongst employees
encouraging mutual support and cooperation
,What is the relationship triangle? - CORRECT ANSWER-Balancing scope,
budget and time
What is a project? - CORRECT ANSWER-a defined sequence of tasks that is a
TEMPORARY set of activities to accomplish specific outcomes
When does a project end? - CORRECT ANSWER-Once defined outcomes are
achieved and measured
How are projects different from other types of work?q - CORRECT ANSWER-- A
defined beginning, end, schedule and approach
- Specific resources allocated to the work
- End results have specific goals (time, cost, performance, and quality standards)
- Follows a planned and organized approach
- usually involves a team of people
What are the five phases of a project? - CORRECT ANSWER-1) Initiating the
project - define the general project scope and include it in project charter
2) Planning the project
3) Executing the project
4) Controlling the project
5) Closing the project
What is churn? - CORRECT ANSWER-total amount of assets entering org vs
total amount leaving org
What is chargeback? - CORRECT ANSWER-amount of compensation required
for a service or piece of equipment provided by another department within the
same organization
What are the 3 A's? - CORRECT ANSWER-Awareness, Acknowledgement, and
Agreement
What are vendor management advantages to data security? - CORRECT
ANSWER-- single point of contact
- NDAs are signed
- controlled and planned data sharing
, What is a process? - CORRECT ANSWER-a system that creates a specified
outcome or product
The system includes a description of
repeatable activities or a mechanism that causes the result as well as information
about who performs the activities, when they are performed and the results. A
process must always be measurable.
What is Software Asset Management? - CORRECT ANSWER-the set of
business practices that support the use of software for
an organization in a responsible and productive way
What are the goals of the use of software? - CORRECT ANSWER-customer
satisfaction, cost effectiveness, risk reduction, strategic planning, and decision
support
RFB/RFQ - CORRECT ANSWER-Request for bid
Request for quote
a simple selection process, a purchase is expected
commodity
little to no t's and c's
RFI - CORRECT ANSWER-Price has not been requested, no selection is made
investigation document searching for research on vendor candidates
RFP - CORRECT ANSWER-Sent out to a short list of pre-qualified vendors,
end result is selection of a vendor and product, with negotiations to follow
Software evaluation criteria - CORRECT ANSWER-TCO
ROI
Compatibility
Benchmarks
What is IAITAM? - CORRECT ANSWER-International Association of Information
Technology Asset Management
What three Key Process Areas serve as the core foundation of the ITAM
program? - CORRECT ANSWER-1) Program Management
2) Communication and Education Management
3) Policy Management
What are the two ways IT Asset Management is defined? - CORRECT
ANSWER-1) Business core competency - serves everyone in an organization
2) Business infrastructure - entire program that includes processes, procedures,
policies, roles and documentation
What three aspects does ITAM manage? - CORRECT ANSWER-Financial,
Contractual, and Inventory
What is Program Management? - CORRECT ANSWER-set of processes
required to build, maintain and monitor the ITAM core competency
What is the main purpose of an ITAM program? - CORRECT ANSWER-To
capture:
- the mission - what the program does/its value
- strategies and objectives - defines the roadmap which supports the mission
- measurements - feedback to determine the effectiveness of ITAM program
- prioritization
What is the secondary purpose of an ITAM program? - CORRECT ANSWER-to
market the value of ITAM through informing and gathering cooperation
What are two main characteristics of ITAM as a program? - CORRECT
ANSWER-PERMANENT - not going away
Process-centric
,What are policies? - CORRECT ANSWER-WHAT needs to be accomplished
WHO the audience
WHY a policy is important
- the path of action determined as mandatory
What are procedures? - CORRECT ANSWER-HOW a task should be performed
Three goals of policy management - CORRECT ANSWER-1) Effective
implementation, including awareness
2) Uniform enforcement of policies
3) Periodic review and update of policies to maintain relevance
What is a needs analysis? - CORRECT ANSWER-ensuring that team member
goals are validated or contrasted against organizational requirements
Policy creation and validation - CORRECT ANSWER-Team is responsible for
making sure the policy fits the needs of the organization through validating the
policy internally
policy management - gaining support - CORRECT ANSWER-HR and legal
departments must enforce the policy and executive management must support
the policy for it to succeed
Policy management - review and update policy - CORRECT ANSWER-a policy
must be reviewed 2 months after implemented, and if it requires adjustment, it
must be re-evaluated 2 months later again
What three things do effective policies provide? - CORRECT ANSWER-1)
Controls to behavior
2) Influence during changes (organizational, trends, economy, etc.)
3) ability to cope through education and enforcement
What is knowledge sharing effective for? - CORRECT ANSWER-building respect
and trust amongst employees
encouraging mutual support and cooperation
,What is the relationship triangle? - CORRECT ANSWER-Balancing scope,
budget and time
What is a project? - CORRECT ANSWER-a defined sequence of tasks that is a
TEMPORARY set of activities to accomplish specific outcomes
When does a project end? - CORRECT ANSWER-Once defined outcomes are
achieved and measured
How are projects different from other types of work?q - CORRECT ANSWER-- A
defined beginning, end, schedule and approach
- Specific resources allocated to the work
- End results have specific goals (time, cost, performance, and quality standards)
- Follows a planned and organized approach
- usually involves a team of people
What are the five phases of a project? - CORRECT ANSWER-1) Initiating the
project - define the general project scope and include it in project charter
2) Planning the project
3) Executing the project
4) Controlling the project
5) Closing the project
What is churn? - CORRECT ANSWER-total amount of assets entering org vs
total amount leaving org
What is chargeback? - CORRECT ANSWER-amount of compensation required
for a service or piece of equipment provided by another department within the
same organization
What are the 3 A's? - CORRECT ANSWER-Awareness, Acknowledgement, and
Agreement
What are vendor management advantages to data security? - CORRECT
ANSWER-- single point of contact
- NDAs are signed
- controlled and planned data sharing
, What is a process? - CORRECT ANSWER-a system that creates a specified
outcome or product
The system includes a description of
repeatable activities or a mechanism that causes the result as well as information
about who performs the activities, when they are performed and the results. A
process must always be measurable.
What is Software Asset Management? - CORRECT ANSWER-the set of
business practices that support the use of software for
an organization in a responsible and productive way
What are the goals of the use of software? - CORRECT ANSWER-customer
satisfaction, cost effectiveness, risk reduction, strategic planning, and decision
support
RFB/RFQ - CORRECT ANSWER-Request for bid
Request for quote
a simple selection process, a purchase is expected
commodity
little to no t's and c's
RFI - CORRECT ANSWER-Price has not been requested, no selection is made
investigation document searching for research on vendor candidates
RFP - CORRECT ANSWER-Sent out to a short list of pre-qualified vendors,
end result is selection of a vendor and product, with negotiations to follow
Software evaluation criteria - CORRECT ANSWER-TCO
ROI
Compatibility
Benchmarks
