1 of 149
Term
What alert attributes are copied to Incident when UI Action Quick
Incident is used?
Give this one a try later!
Identification,reconciliation DescriptionShort
andrelationship rulers descriptionSeverityCI
Maps source data into appropriated
Serial Number
SN fields
Don't know?
2 of 149
Term
,How does CMDB alert aggregation work?
Give this one a try later!
Ready, processed, error, or transferred(the docs say transferred but the study
guide says ignored)
A technical service populated with a relationship to a CMDB group. This
dynamically groups CIs by common criteria like all web servers or all Oracle
Databases in North America. This is mainly used for Event Management.
Groups alerts from the same CI and their relationshipsService Analytics
CMDB Properties and max number of relationships in the
topologySuggested rules (off by default) - analyze CI class manager
suggested relationship for all of its parent classExtra CI based grouping
group alert field (such as location or datacenter type field)
1. Polling vendor based monitoring software via connectors2. SNMP traps (Trap
triggers send events to SN)3. Direct REST calls (Directly via a custom script)4.
Inbound email actions (Send an email and inbound email actions)
Don't know?
3 of 149
Term
Which configuration is required to transform source system values
into Event values, for eg:severity in one system is "x", but should be
"Critical"
,Give this one a try later!
event rule binding section event field mapping
event processing jobs alert field mapping
Don't know?
4 of 149
Term
What is the purpose of impact rules?
Give this one a try later!
to determine if alerts and
to filter out irrelevant alerts and
events are causing outages for
events
services that have failovers
to prioritize alerts based on severity to escalate alerts to higher
levels management
Don't know?
5 of 149
Definition
It is a connection point from servicenow to outer source.The
External Communication Channel (ECC) Queue displays input and
output messages from and to MID Servers.The ECC Queue is the
, normal connection point between an instance and other systems
that integrate with it, most commonly a MID Server. Messages are
classified as Input (from a MID Server to the instance) or Output
(from the instance to a MID server).
Give this one a try later!
a service is not viewable in operator
ecc queue uses workspace, what could be the
issue?
ci bind query in following table out
mid server amb uses
of box
Don't know?
6 of 149
Term
What is the name of the Event Management plugin?
Give this one a try later!
Event Management
Service Analytics
(com.glideapp.itom.snac)
Discovery and Service Mapping CI Class Manager
Don't know?
Term
What alert attributes are copied to Incident when UI Action Quick
Incident is used?
Give this one a try later!
Identification,reconciliation DescriptionShort
andrelationship rulers descriptionSeverityCI
Maps source data into appropriated
Serial Number
SN fields
Don't know?
2 of 149
Term
,How does CMDB alert aggregation work?
Give this one a try later!
Ready, processed, error, or transferred(the docs say transferred but the study
guide says ignored)
A technical service populated with a relationship to a CMDB group. This
dynamically groups CIs by common criteria like all web servers or all Oracle
Databases in North America. This is mainly used for Event Management.
Groups alerts from the same CI and their relationshipsService Analytics
CMDB Properties and max number of relationships in the
topologySuggested rules (off by default) - analyze CI class manager
suggested relationship for all of its parent classExtra CI based grouping
group alert field (such as location or datacenter type field)
1. Polling vendor based monitoring software via connectors2. SNMP traps (Trap
triggers send events to SN)3. Direct REST calls (Directly via a custom script)4.
Inbound email actions (Send an email and inbound email actions)
Don't know?
3 of 149
Term
Which configuration is required to transform source system values
into Event values, for eg:severity in one system is "x", but should be
"Critical"
,Give this one a try later!
event rule binding section event field mapping
event processing jobs alert field mapping
Don't know?
4 of 149
Term
What is the purpose of impact rules?
Give this one a try later!
to determine if alerts and
to filter out irrelevant alerts and
events are causing outages for
events
services that have failovers
to prioritize alerts based on severity to escalate alerts to higher
levels management
Don't know?
5 of 149
Definition
It is a connection point from servicenow to outer source.The
External Communication Channel (ECC) Queue displays input and
output messages from and to MID Servers.The ECC Queue is the
, normal connection point between an instance and other systems
that integrate with it, most commonly a MID Server. Messages are
classified as Input (from a MID Server to the instance) or Output
(from the instance to a MID server).
Give this one a try later!
a service is not viewable in operator
ecc queue uses workspace, what could be the
issue?
ci bind query in following table out
mid server amb uses
of box
Don't know?
6 of 149
Term
What is the name of the Event Management plugin?
Give this one a try later!
Event Management
Service Analytics
(com.glideapp.itom.snac)
Discovery and Service Mapping CI Class Manager
Don't know?
