Page 1 of 123
CRCR CERTIFICATION EXAM Q. BANK |
{LATEST 2026/ 2027 UPDATE} COMPLETE
ACTUAL AND AUTHENTIC EXAM | BRAND NEW!
When there is a request for service, the scheduling staff member must
confirm the patient's unique identification information to
a) Check if there is any patient balance due
b) Verify the patient's insurance coverage if the patient is a returning
customer
c) Confirm that physician orders have been received
d) Ensure that she/he accesses the correct information in the
historical database
d) Ensure that she/he accesses the correct information in the
historical database
The soft cost of a dissatisfied customer is
a) The "cost" of staff providing extra attention in trying to
perform service recovery
b) The customer passing on info about their negative experience to
potential patients or through social media channels
,Page 2 of 123
c) Potentially negative treatment outcomes leading to expanding
length-of-stay
d) Lowered quality outcomes for the dissatisfied patient
b) The customer passing on info about their negative experience to
potential patients or through social media channels
Once the price is estimated in the pre-service stage, a provider's
financial best practice is to
a) Explain to the patient their financial responsibility and to determine
the plan for payment
b) Allow the patient time to compare prices with other providers
c) Lock-in the prices
d) Have another employee double check the price estimate
a) Explain to the patient their financial responsibility and to determine
the plan for payment
What type of account adjustment results from the patient's
unwillingness to pay a self-pay balance?
a) Charity adjustment
b) Bad debt adjustment
c) Contractual adjustment
,Page 3 of 123
d) Administrative adjustment
b) Bad debt adjustment
All of the following are conditions that disqualify a procedure or
service from being paid for by Medicare EXCEPT
a) Medically unnecessary
b) Not delivered in a Medicare licensed care setting
c) Offered in an outpatient setting
d) Services and procedures that are custodial in nature
d) Services and procedures that are custodial in nature
All of the following are forms of hospital payment contracting EXCEPT
a) Contracted Rebating
b) Per Diem Payment
c) Fixed Contracting
d) Bundled Payment
a) Contracted Rebating
, Page 4 of 123
Overall aggregate payments made to a hospice are subject to a
computed "cap amount" calculated by:
a) The Center for Medicare and Medicaid Services (CMS)
b) Each state's Medicaid plan
c) Medicare
d) The Medicare Administrative Contractor (MAC) at the end of the
hospice cap period
d) The Medicare Administrative Contractor (MAC) at the end of the
hospice cap period
With the advent of the Affordable Care Act Health Insurance
Marketplaces and the expansion of Medicaid in some states, it is out
than ever for hospitals to
a) Reschedule the visit for non-payment of a prior balance
b) Strictly limit charity care and bad-debt
c) Collect patient's self-pay and deductibles in the first encounter
d) Assist patients in understanding their insurance coverage and their
financial obligation
d) Assist patients in understanding their insurance coverage and their
financial obligation
CRCR CERTIFICATION EXAM Q. BANK |
{LATEST 2026/ 2027 UPDATE} COMPLETE
ACTUAL AND AUTHENTIC EXAM | BRAND NEW!
When there is a request for service, the scheduling staff member must
confirm the patient's unique identification information to
a) Check if there is any patient balance due
b) Verify the patient's insurance coverage if the patient is a returning
customer
c) Confirm that physician orders have been received
d) Ensure that she/he accesses the correct information in the
historical database
d) Ensure that she/he accesses the correct information in the
historical database
The soft cost of a dissatisfied customer is
a) The "cost" of staff providing extra attention in trying to
perform service recovery
b) The customer passing on info about their negative experience to
potential patients or through social media channels
,Page 2 of 123
c) Potentially negative treatment outcomes leading to expanding
length-of-stay
d) Lowered quality outcomes for the dissatisfied patient
b) The customer passing on info about their negative experience to
potential patients or through social media channels
Once the price is estimated in the pre-service stage, a provider's
financial best practice is to
a) Explain to the patient their financial responsibility and to determine
the plan for payment
b) Allow the patient time to compare prices with other providers
c) Lock-in the prices
d) Have another employee double check the price estimate
a) Explain to the patient their financial responsibility and to determine
the plan for payment
What type of account adjustment results from the patient's
unwillingness to pay a self-pay balance?
a) Charity adjustment
b) Bad debt adjustment
c) Contractual adjustment
,Page 3 of 123
d) Administrative adjustment
b) Bad debt adjustment
All of the following are conditions that disqualify a procedure or
service from being paid for by Medicare EXCEPT
a) Medically unnecessary
b) Not delivered in a Medicare licensed care setting
c) Offered in an outpatient setting
d) Services and procedures that are custodial in nature
d) Services and procedures that are custodial in nature
All of the following are forms of hospital payment contracting EXCEPT
a) Contracted Rebating
b) Per Diem Payment
c) Fixed Contracting
d) Bundled Payment
a) Contracted Rebating
, Page 4 of 123
Overall aggregate payments made to a hospice are subject to a
computed "cap amount" calculated by:
a) The Center for Medicare and Medicaid Services (CMS)
b) Each state's Medicaid plan
c) Medicare
d) The Medicare Administrative Contractor (MAC) at the end of the
hospice cap period
d) The Medicare Administrative Contractor (MAC) at the end of the
hospice cap period
With the advent of the Affordable Care Act Health Insurance
Marketplaces and the expansion of Medicaid in some states, it is out
than ever for hospitals to
a) Reschedule the visit for non-payment of a prior balance
b) Strictly limit charity care and bad-debt
c) Collect patient's self-pay and deductibles in the first encounter
d) Assist patients in understanding their insurance coverage and their
financial obligation
d) Assist patients in understanding their insurance coverage and their
financial obligation
