PGA 3.0 Level 2 Test Questions with
Correct answers -100%
What is the defining property of feedback that functions as reinforcement? -
CORRECT ANSWER- desirable response
What function of feedback energizes and directs student behavior toward achieving a
goal? - CORRECT ANSWER- motivation
what is an example of intrinsic feedback? - CORRECT ANSWER- drive OB after a
bad feeling swing
The teacher's role is to help the student improve his ability to do what? - CORRECT
ANSWER- correct errors and learn on his own
Augmented feedback that functions as positive or negative reinforcement can have the
same result - CORRECT ANSWER- true
Turnover formula? - CORRECT ANSWER- COGS/average inventory
What department is considered the core business unit? - CORRECT ANSWER- golf
operation
From a functional perspective, a vendor is what kind of resource? - CORRECT
ANSWER- financial resource
What must exist for a facility to have a positive culture? - CORRECT ANSWER-
resources
What would a typical organizational chart of a golf operation show? - CORRECT
ANSWER- staff roles & the relationships between them
What is the most likely determinant of the complexity of a facility's organizational chart?
- CORRECT ANSWER- size of facility and number of resources
Staff is considered a tangible resource? - CORRECT ANSWER- true
What intangible resource is key to enabling and facilitating peak performance? -
CORRECT ANSWER- culture
How can facilities foster a positive culture? - CORRECT ANSWER- open
communication and discussion
, "Identify staffing needs" is ones of the staff management roles in running a golf
operation - CORRECT ANSWER- true
High-performance profiling is a tool that can be used to communicate a uniform set of
facility-wide expectations for all employees - CORRECT ANSWER- true
What should a manager consider when determining the number of employees needed
to run an operation? - CORRECT ANSWER- human resources it will take
What is the advantage of asking open-ended questions during the interview process?
- CORRECT ANSWER- lead to unbiased answers
Reduced training needs is one of the anticipated benefits of adopting new point of sale
system technology - CORRECT ANSWER- false
What is the first step in acquiring a new technology-based system? - CORRECT
ANSWER- assess facility needs
Why should employees be involved in creating and revising policies or procedures? -
CORRECT ANSWER- encourages staff to buy-in to the guidelines it sets out
Promotion is one of the four "Ps" of marketing - CORRECT ANSWER- true
What does the American Marketing Association refer to as a name, term, sign, symbol
or design, or combination of them intended to identify the goods and services of a
seller? - CORRECT ANSWER- brand
Pace of play policies are an effective means for controlling the demand curve for the
use of perishable tee times - CORRECT ANSWER- true
What does yield management allow? - CORRECT ANSWER- allows facility to
maximize the total number of rounds available each day
What term would be considered an important metric for monitoring performance against
budget? - CORRECT ANSWER- variance
What can yield management predict? - CORRECT ANSWER- demand
What is the formula for developing a yield management report for a given period? -
CORRECT ANSWER- rounds played/potential rounds x 100 = yield%
Why is monitoring performance considered a two-part process? - CORRECT
ANSWER- metrics and staff service quality
What is the yield percentage if a facility sells 180 of 240 available tee times? -
CORRECT ANSWER- 75%
Correct answers -100%
What is the defining property of feedback that functions as reinforcement? -
CORRECT ANSWER- desirable response
What function of feedback energizes and directs student behavior toward achieving a
goal? - CORRECT ANSWER- motivation
what is an example of intrinsic feedback? - CORRECT ANSWER- drive OB after a
bad feeling swing
The teacher's role is to help the student improve his ability to do what? - CORRECT
ANSWER- correct errors and learn on his own
Augmented feedback that functions as positive or negative reinforcement can have the
same result - CORRECT ANSWER- true
Turnover formula? - CORRECT ANSWER- COGS/average inventory
What department is considered the core business unit? - CORRECT ANSWER- golf
operation
From a functional perspective, a vendor is what kind of resource? - CORRECT
ANSWER- financial resource
What must exist for a facility to have a positive culture? - CORRECT ANSWER-
resources
What would a typical organizational chart of a golf operation show? - CORRECT
ANSWER- staff roles & the relationships between them
What is the most likely determinant of the complexity of a facility's organizational chart?
- CORRECT ANSWER- size of facility and number of resources
Staff is considered a tangible resource? - CORRECT ANSWER- true
What intangible resource is key to enabling and facilitating peak performance? -
CORRECT ANSWER- culture
How can facilities foster a positive culture? - CORRECT ANSWER- open
communication and discussion
, "Identify staffing needs" is ones of the staff management roles in running a golf
operation - CORRECT ANSWER- true
High-performance profiling is a tool that can be used to communicate a uniform set of
facility-wide expectations for all employees - CORRECT ANSWER- true
What should a manager consider when determining the number of employees needed
to run an operation? - CORRECT ANSWER- human resources it will take
What is the advantage of asking open-ended questions during the interview process?
- CORRECT ANSWER- lead to unbiased answers
Reduced training needs is one of the anticipated benefits of adopting new point of sale
system technology - CORRECT ANSWER- false
What is the first step in acquiring a new technology-based system? - CORRECT
ANSWER- assess facility needs
Why should employees be involved in creating and revising policies or procedures? -
CORRECT ANSWER- encourages staff to buy-in to the guidelines it sets out
Promotion is one of the four "Ps" of marketing - CORRECT ANSWER- true
What does the American Marketing Association refer to as a name, term, sign, symbol
or design, or combination of them intended to identify the goods and services of a
seller? - CORRECT ANSWER- brand
Pace of play policies are an effective means for controlling the demand curve for the
use of perishable tee times - CORRECT ANSWER- true
What does yield management allow? - CORRECT ANSWER- allows facility to
maximize the total number of rounds available each day
What term would be considered an important metric for monitoring performance against
budget? - CORRECT ANSWER- variance
What can yield management predict? - CORRECT ANSWER- demand
What is the formula for developing a yield management report for a given period? -
CORRECT ANSWER- rounds played/potential rounds x 100 = yield%
Why is monitoring performance considered a two-part process? - CORRECT
ANSWER- metrics and staff service quality
What is the yield percentage if a facility sells 180 of 240 available tee times? -
CORRECT ANSWER- 75%
