COMM 315 COMMUNICATION STRATEGIES
ACTUAL QUESTIONS AND CORRECT
ANSWERS COMPREHENSIVE STUDY GUIDE
●● hearing
Answer: physical process of precieving sound. Where the listening
process begins.
●● understanding
Answer: To comprehend the meanings of words and phrases you are
hearing.
●● remembering
Answer: to store something in your memory and retrieve it when
needed.
●● interpreting
Answer: there is two parts the first is to pay attention to all the speakers
verbal and non-verbal behaviors so you can assign to what the person
said. the second is to signal your interpretation to your speaker.
●● evaluating
,Answer: To judge whether the speaker's statements are accurate and true.
You consider the speaker's words in the context of other information you
have recieved.
●● responding
Answer: we indicate this to a speaker to show we listened, sometimes
called process giving feedback , done both verbally and non-verbally.
●● 7 types of responding
Answer: stonewalling, back-channeling, paraphrasing, empathizing,
supporting, analyzing, advising
●● stonewalling
Answer: to respond with silence and a lack of facial expression, signals a
lack of interest
●● back-channeling
Answer: nodding your head or using facial expressions, vocalizations
such as "uhh-huhh"
●● paraphrasing
Answer: restating in your own words what the speaker has said, to show
your understand
, ●● empathizing
Answer: conveying to the speaker that you understand and share their
feelings on their topic.
●● supporting
Answer: express your agreement with the speakers opinion or point of
view
●● analyzing
Answer: providing your own perspective on what the speaker said, by
explaining your opinion or own experience.
●● advising
Answer: communicating advice to a speaker about what they should
think, feel, or do
●● informational listening
Answer: listening you engage in during class or at work, or listening to
learn. most passive type of listening, we are taking in information.
●● critical listening
Answer: to evaluate or analyze what you are hearing, more active
engaging process.
ACTUAL QUESTIONS AND CORRECT
ANSWERS COMPREHENSIVE STUDY GUIDE
●● hearing
Answer: physical process of precieving sound. Where the listening
process begins.
●● understanding
Answer: To comprehend the meanings of words and phrases you are
hearing.
●● remembering
Answer: to store something in your memory and retrieve it when
needed.
●● interpreting
Answer: there is two parts the first is to pay attention to all the speakers
verbal and non-verbal behaviors so you can assign to what the person
said. the second is to signal your interpretation to your speaker.
●● evaluating
,Answer: To judge whether the speaker's statements are accurate and true.
You consider the speaker's words in the context of other information you
have recieved.
●● responding
Answer: we indicate this to a speaker to show we listened, sometimes
called process giving feedback , done both verbally and non-verbally.
●● 7 types of responding
Answer: stonewalling, back-channeling, paraphrasing, empathizing,
supporting, analyzing, advising
●● stonewalling
Answer: to respond with silence and a lack of facial expression, signals a
lack of interest
●● back-channeling
Answer: nodding your head or using facial expressions, vocalizations
such as "uhh-huhh"
●● paraphrasing
Answer: restating in your own words what the speaker has said, to show
your understand
, ●● empathizing
Answer: conveying to the speaker that you understand and share their
feelings on their topic.
●● supporting
Answer: express your agreement with the speakers opinion or point of
view
●● analyzing
Answer: providing your own perspective on what the speaker said, by
explaining your opinion or own experience.
●● advising
Answer: communicating advice to a speaker about what they should
think, feel, or do
●● informational listening
Answer: listening you engage in during class or at work, or listening to
learn. most passive type of listening, we are taking in information.
●● critical listening
Answer: to evaluate or analyze what you are hearing, more active
engaging process.
