APCO CERTIFICATION CERTIFICATION
EVALUATION TEST PAPER 2026
QUESTIONS AND SOLUTIONS GRADED A+
●● Professionalism is defined by who you are, what you do, and how
others perceive you
Answer: True
●● Ethics involves an individuals personal, professional, and
organizational rules of conduct
Answer: True
●● The three primary fields of public safety communications are law
enforcement, fire service, and emergency management
Answer: False, They are Law Enforcement, Fire Services, and EMS
(Emergency Medical Services)
●● The term vital services defines the primary functions or tasks of
public safety communications systems
Answer: True
●● Telephone books, maps, and cross reference directories are examples
of PSAP informational resources
,Answer: True
●● A policy is a guide to action and a procedure is a guide to thinking
Answer: False, A policy is a guide to thinking and a procedure is a guide
to action
●● All non verbal communication requires face to face communication
Answer: False
●● A question that can't be answered yes or no is an open ended
question
Answer: True
●● Restating a speakers main points in your own words is applying the
active listening technique
Answer: False
●● Repeating in a short declarative statement the emotions or feelings
the speaker is communicating is applying the active listening technique
of paraphrasing
Answer: False
●● An observation is based on assumptions and an inference is based on
facts.
, Answer: False, An observation is based on facts and an inference is
based on assumptions
●● Good customer service means treating callers with dilligence,
consideration, and respect
Answer: True
●● Emergency calls only come in on emergency lines
Answer: False
●● Giving legal advice and/or personal opinions is part of a
telecommunicators job
Answer: False
●● It's okay for a telecommunicator to rely on memory during info
gathering
Answer: False
●● An accurate description of weapons is critical info for response units
Answer: True
●● The ALI is the calling party's telephone number and the ANI is the
calling party's address and dispatch info.
EVALUATION TEST PAPER 2026
QUESTIONS AND SOLUTIONS GRADED A+
●● Professionalism is defined by who you are, what you do, and how
others perceive you
Answer: True
●● Ethics involves an individuals personal, professional, and
organizational rules of conduct
Answer: True
●● The three primary fields of public safety communications are law
enforcement, fire service, and emergency management
Answer: False, They are Law Enforcement, Fire Services, and EMS
(Emergency Medical Services)
●● The term vital services defines the primary functions or tasks of
public safety communications systems
Answer: True
●● Telephone books, maps, and cross reference directories are examples
of PSAP informational resources
,Answer: True
●● A policy is a guide to action and a procedure is a guide to thinking
Answer: False, A policy is a guide to thinking and a procedure is a guide
to action
●● All non verbal communication requires face to face communication
Answer: False
●● A question that can't be answered yes or no is an open ended
question
Answer: True
●● Restating a speakers main points in your own words is applying the
active listening technique
Answer: False
●● Repeating in a short declarative statement the emotions or feelings
the speaker is communicating is applying the active listening technique
of paraphrasing
Answer: False
●● An observation is based on assumptions and an inference is based on
facts.
, Answer: False, An observation is based on facts and an inference is
based on assumptions
●● Good customer service means treating callers with dilligence,
consideration, and respect
Answer: True
●● Emergency calls only come in on emergency lines
Answer: False
●● Giving legal advice and/or personal opinions is part of a
telecommunicators job
Answer: False
●● It's okay for a telecommunicator to rely on memory during info
gathering
Answer: False
●● An accurate description of weapons is critical info for response units
Answer: True
●● The ALI is the calling party's telephone number and the ANI is the
calling party's address and dispatch info.
