APCO CERTIFICATION FINAL TEST
2026 QUESTIONS WITH CORRECT
ANSWERS GRADED A+
◍ The operational relationship between telecommunicators supervisors &
managers as defined by the PSAP.
Answer: chain of command
◍ True/False:The term "PSAP" stands for "Public Safety Access Point"..
Answer: False
◍ If a telecommunicator can only get one piece of information from a caller, it
should be:.
Answer: where
◍ True/False:Professionalism is defined by who you are, what you do, and
how others perceive you..
Answer: True
◍ True/False:Ethics involves an individual's personal, professional, and
organizational rules of conduct..
Answer: True
◍ Persistently asking the same information without changing the words spoken
is:.
Answer: A technique used with hysterical callers
◍ True/False:The three primary disciplines of public safety communications
are law enforcement communications, fire service communications, and
emergency management communications..
Answer: False
◍ True/False:The term "vital services" defines the primary functions or tasks
, of public safety communications systems..
Answer: True
◍ True/False:Quality Assurance programs in the PSAP include actions taken
to ensure that standards and procedures are met and followed..
Answer: True
◍ People who talk about suicide don't kill themselves.
Answer: False
◍ True/False:A policy is a guide to action, and a procedure is a guide to
thinking..
Answer: False
◍ True/False:Because the telecommunicator cannot see callers on the phone,
nonverbal communication plays no part in handling public safety calls for
service..
Answer: False
◍ Fires in travel trailers & camping trailers are classified as structure fires.
Answer: False
◍ Liability is something that is claimed as existing or being as described but
not yet proven.
Answer: False
◍ Maintaining a positive attitude will help reduce stress.
Answer: True
◍ True/False:A question that cannot be answered "yes" or "no" is referred to
as an open-ended question..
Answer: True
◍ True/False:When called upon to testify in a legal case, keep answers simple,
and if at possible answer yes or no..
Answer: True
◍ NIMS is a comprehensive national approach to incident management.
Answer: True
2026 QUESTIONS WITH CORRECT
ANSWERS GRADED A+
◍ The operational relationship between telecommunicators supervisors &
managers as defined by the PSAP.
Answer: chain of command
◍ True/False:The term "PSAP" stands for "Public Safety Access Point"..
Answer: False
◍ If a telecommunicator can only get one piece of information from a caller, it
should be:.
Answer: where
◍ True/False:Professionalism is defined by who you are, what you do, and
how others perceive you..
Answer: True
◍ True/False:Ethics involves an individual's personal, professional, and
organizational rules of conduct..
Answer: True
◍ Persistently asking the same information without changing the words spoken
is:.
Answer: A technique used with hysterical callers
◍ True/False:The three primary disciplines of public safety communications
are law enforcement communications, fire service communications, and
emergency management communications..
Answer: False
◍ True/False:The term "vital services" defines the primary functions or tasks
, of public safety communications systems..
Answer: True
◍ True/False:Quality Assurance programs in the PSAP include actions taken
to ensure that standards and procedures are met and followed..
Answer: True
◍ People who talk about suicide don't kill themselves.
Answer: False
◍ True/False:A policy is a guide to action, and a procedure is a guide to
thinking..
Answer: False
◍ True/False:Because the telecommunicator cannot see callers on the phone,
nonverbal communication plays no part in handling public safety calls for
service..
Answer: False
◍ Fires in travel trailers & camping trailers are classified as structure fires.
Answer: False
◍ Liability is something that is claimed as existing or being as described but
not yet proven.
Answer: False
◍ Maintaining a positive attitude will help reduce stress.
Answer: True
◍ True/False:A question that cannot be answered "yes" or "no" is referred to
as an open-ended question..
Answer: True
◍ True/False:When called upon to testify in a legal case, keep answers simple,
and if at possible answer yes or no..
Answer: True
◍ NIMS is a comprehensive national approach to incident management.
Answer: True
