DELL CLIENT FOUNDATION CORE EXAMS SET
QUESTIONS AND ANSWERS FIRM A+
✔✔What is BIOS Auto-Recovery? - ✔✔BIOS Auto-Recovery is an automatic recovery
process occurred if BIOS image integrity is failed while booting, provided the BIOS
Auto-Recovery feature from hard drive is enabled in BIOS.
✔✔Why sometimes the values in BIOS cannot be saved and shows as manufacturing
mode? - ✔✔The systemboard jumper is at SERVICE_MODE state
✔✔BIOS Recovery 2 from Hard Drive option can be disabled in ______. - ✔✔BIOS
✔✔T/F: Discrete Graphics cards connect to the motherboard of a computer system
using a slot, typically an Accelerated Graphics Port (AGP) or a Peripheral Component
Interconnect Express (PCIe) connection. - ✔✔True
✔✔Which is the easiest way to verify the functionality of system board? - ✔✔By
removing the memory module
✔✔Select the correct service scenario for a Dell system factory installed with Windows
10 which has been root caused to a fault MB. - ✔✔Replacement motherboard will be
dispatched together with Windows Universal Replacement DPK which will be used for
activation.
✔✔T/F: 32 GB DIMMs are only supported on systems using Xeon W Series CPUs. -
✔✔True
✔✔To preserve BIOS settings before recovering it, user need to _________. - ✔✔Set
the "Reset NVRAM" option to "Disabled" before starting the recovery process.
✔✔On Dell Venue Pro Tablets or Latitude portable systems without a keyboard, what
are the steps required to access BIOS/System? - ✔✔Press the power button, before the
Dell logo is displayed press the Volume Down button.
✔✔How do you enable BIOS Auto-Recovery? - ✔✔Click Maintenance under BIOS
Settings -> Select BIOS Recovery -> Check BIOS Auto Recovery -> Click Apply -> Exit
✔✔T/F: Dell notebook portfolios include Inspiron, Latitude, Vostro, XPS, and Precision.
- ✔✔True
✔✔Choose all that apply: Which of the following are valid steps in launching ePSA
diagnostics? - ✔✔Use the up and down arrow keys to select <Diagnostics> on the
menu and press the Enter key
, Power up the system and press the F12 key multiple times during boot process to go to
the Boot menu
✔✔Which is the notebook computer category that is designed to be suitable for small
organizations with little or no IT staff? - ✔✔Vostro
✔✔Choose all that apply: What are the key functions of BIOS (Basic Input/Output
System). - ✔✔Activate the system devices
Test the system devices
Identify the system devices
✔✔Name the tool that can successfully repair and ignore defective memory areas by
masking the address from system usage. - ✔✔MemRx
✔✔T/F: After a System Board replacement, a field technician can input the service tag
only once. - ✔✔True
✔✔When one or more drives in a RAID array contain data errors, and another drive in
the array is no longer an active member of the array due to drive failure, foreign
configuration, drive removal, or any other reason, this creates a condition known as
____________. - ✔✔Double Fault
✔✔How to initiate RTC Reset? - ✔✔Connect System to an AC Power -> Keep the
system in a power off state -> Press and hold the power button for 25 seconds ->
Release the power button to initiate RTC reset
✔✔T/F: WLAN stands for Wide Local Area Network - ✔✔False
✔✔Choose all that apply: Which of the following platforms uses both Key and Button
Sequence Trigger? - ✔✔Convertible Platform
Detachable Platform
✔✔Choose all that apply: PC Doctor USB solution offers: - ✔✔DOS Test
Individual Diagnostics
Windows Test
✔✔Choose all that apply: You are servicing a Dell™ Inspiron™ 22 AIO
Desktop and determine that the LCD panel is faulty. What trouble shooting steps will
QUESTIONS AND ANSWERS FIRM A+
✔✔What is BIOS Auto-Recovery? - ✔✔BIOS Auto-Recovery is an automatic recovery
process occurred if BIOS image integrity is failed while booting, provided the BIOS
Auto-Recovery feature from hard drive is enabled in BIOS.
✔✔Why sometimes the values in BIOS cannot be saved and shows as manufacturing
mode? - ✔✔The systemboard jumper is at SERVICE_MODE state
✔✔BIOS Recovery 2 from Hard Drive option can be disabled in ______. - ✔✔BIOS
✔✔T/F: Discrete Graphics cards connect to the motherboard of a computer system
using a slot, typically an Accelerated Graphics Port (AGP) or a Peripheral Component
Interconnect Express (PCIe) connection. - ✔✔True
✔✔Which is the easiest way to verify the functionality of system board? - ✔✔By
removing the memory module
✔✔Select the correct service scenario for a Dell system factory installed with Windows
10 which has been root caused to a fault MB. - ✔✔Replacement motherboard will be
dispatched together with Windows Universal Replacement DPK which will be used for
activation.
✔✔T/F: 32 GB DIMMs are only supported on systems using Xeon W Series CPUs. -
✔✔True
✔✔To preserve BIOS settings before recovering it, user need to _________. - ✔✔Set
the "Reset NVRAM" option to "Disabled" before starting the recovery process.
✔✔On Dell Venue Pro Tablets or Latitude portable systems without a keyboard, what
are the steps required to access BIOS/System? - ✔✔Press the power button, before the
Dell logo is displayed press the Volume Down button.
✔✔How do you enable BIOS Auto-Recovery? - ✔✔Click Maintenance under BIOS
Settings -> Select BIOS Recovery -> Check BIOS Auto Recovery -> Click Apply -> Exit
✔✔T/F: Dell notebook portfolios include Inspiron, Latitude, Vostro, XPS, and Precision.
- ✔✔True
✔✔Choose all that apply: Which of the following are valid steps in launching ePSA
diagnostics? - ✔✔Use the up and down arrow keys to select <Diagnostics> on the
menu and press the Enter key
, Power up the system and press the F12 key multiple times during boot process to go to
the Boot menu
✔✔Which is the notebook computer category that is designed to be suitable for small
organizations with little or no IT staff? - ✔✔Vostro
✔✔Choose all that apply: What are the key functions of BIOS (Basic Input/Output
System). - ✔✔Activate the system devices
Test the system devices
Identify the system devices
✔✔Name the tool that can successfully repair and ignore defective memory areas by
masking the address from system usage. - ✔✔MemRx
✔✔T/F: After a System Board replacement, a field technician can input the service tag
only once. - ✔✔True
✔✔When one or more drives in a RAID array contain data errors, and another drive in
the array is no longer an active member of the array due to drive failure, foreign
configuration, drive removal, or any other reason, this creates a condition known as
____________. - ✔✔Double Fault
✔✔How to initiate RTC Reset? - ✔✔Connect System to an AC Power -> Keep the
system in a power off state -> Press and hold the power button for 25 seconds ->
Release the power button to initiate RTC reset
✔✔T/F: WLAN stands for Wide Local Area Network - ✔✔False
✔✔Choose all that apply: Which of the following platforms uses both Key and Button
Sequence Trigger? - ✔✔Convertible Platform
Detachable Platform
✔✔Choose all that apply: PC Doctor USB solution offers: - ✔✔DOS Test
Individual Diagnostics
Windows Test
✔✔Choose all that apply: You are servicing a Dell™ Inspiron™ 22 AIO
Desktop and determine that the LCD panel is faulty. What trouble shooting steps will
