DELL CLIENT FOUNDATION EXAMS TEST PAPER
QUESTIONS AND ANSWERS FIRM A+
✔✔What are the ideal temperatures of the CPU and GPU in their ideal state after
applying the thermal solutions? - ✔✔Below 40 C
✔✔T/F: After replacing the system board on a Chromebook, you will need to execute
RMA Shim to set VPD information and install the Chrome OS? - ✔✔True
✔✔What is the basic naming guideline followed by all commercial products? - ✔✔Sub
Brand + Model Name + Form Factor
✔✔What are the advantages of SSDs when compared to traditional HDD? - ✔✔Lower
Latency
Faster data read/write speeds
Less prone to physical failures
Silent operation
✔✔What is the status of the power LED when a system board failure has occurred? -
✔✔Blinking (2,6)
✔✔Choose all that apply: You are fixing a computer running on Windows 8.1 and it is
not booting. Which of the BIOS settings will you change? - ✔✔Enable Secure Boot
Enable Legacy Option ROMs
Change Boot Mode to UEFI
✔✔What does the occasional orange discoloration of a processor's package lands
indicate? - ✔✔No impact on performance, quality or reliability
✔✔On a Windows 10 system, what will you do after replacing the system board? -
✔✔Enter the 5 x 5 Digital Product Key and hand over the Digital Product Key (DPK)
card to the customer.
✔✔T/F: FastBoot is the Pre-Boot environment of Android that starts before Android. -
✔✔True
✔✔Choose all that apply: Identify different types of memory modules. - ✔✔DDR
DDR3 Memory
, DDR2
DDR3L Memory
DDR4 Memory
✔✔Choose all that apply: What is correct about Intel Optane Memory? - ✔✔It pairs with
memory and storage into one virtual drive visible to the OS
It is a system acceleration solution for new 7th Gen Intel Core-I processor & Chipset
platforms
✔✔Choose all that apply: Under which all service plans can you schedule hardware and
software scans, clean files manually and tune system performance using Support
Assist? - ✔✔Basic
Premium Support
ProSupport Plus
Premium Support Plus
ProSupport
✔✔T/F: BIOS Recovery 2 does not support trigger from touch panel. - ✔✔True
✔✔Which of the following is the correct way to trigger BIOS Recovery 2? - ✔✔For
desktop platform, turn on the PC and hold down "CTRL + Esc" key.
✔✔How should the technician handle the PCBs while dismantling or repackaging them?
- ✔✔From the edges/sides
✔✔Choose all that apply: To prevent CPU pings from being bent or any damage to the
system board, which has to be returned to Dell, technicians must ensure that: - ✔✔ESD
bag is used for repackaging.
ZIF Socket T cover is placed back covering the CPU socket.
✔✔When do you select the BT Disable setting in Service Menu of Manufacturing Mode
(SMMM)? - ✔✔If BT Disabled label is present inside the bottom door or chassis.
QUESTIONS AND ANSWERS FIRM A+
✔✔What are the ideal temperatures of the CPU and GPU in their ideal state after
applying the thermal solutions? - ✔✔Below 40 C
✔✔T/F: After replacing the system board on a Chromebook, you will need to execute
RMA Shim to set VPD information and install the Chrome OS? - ✔✔True
✔✔What is the basic naming guideline followed by all commercial products? - ✔✔Sub
Brand + Model Name + Form Factor
✔✔What are the advantages of SSDs when compared to traditional HDD? - ✔✔Lower
Latency
Faster data read/write speeds
Less prone to physical failures
Silent operation
✔✔What is the status of the power LED when a system board failure has occurred? -
✔✔Blinking (2,6)
✔✔Choose all that apply: You are fixing a computer running on Windows 8.1 and it is
not booting. Which of the BIOS settings will you change? - ✔✔Enable Secure Boot
Enable Legacy Option ROMs
Change Boot Mode to UEFI
✔✔What does the occasional orange discoloration of a processor's package lands
indicate? - ✔✔No impact on performance, quality or reliability
✔✔On a Windows 10 system, what will you do after replacing the system board? -
✔✔Enter the 5 x 5 Digital Product Key and hand over the Digital Product Key (DPK)
card to the customer.
✔✔T/F: FastBoot is the Pre-Boot environment of Android that starts before Android. -
✔✔True
✔✔Choose all that apply: Identify different types of memory modules. - ✔✔DDR
DDR3 Memory
, DDR2
DDR3L Memory
DDR4 Memory
✔✔Choose all that apply: What is correct about Intel Optane Memory? - ✔✔It pairs with
memory and storage into one virtual drive visible to the OS
It is a system acceleration solution for new 7th Gen Intel Core-I processor & Chipset
platforms
✔✔Choose all that apply: Under which all service plans can you schedule hardware and
software scans, clean files manually and tune system performance using Support
Assist? - ✔✔Basic
Premium Support
ProSupport Plus
Premium Support Plus
ProSupport
✔✔T/F: BIOS Recovery 2 does not support trigger from touch panel. - ✔✔True
✔✔Which of the following is the correct way to trigger BIOS Recovery 2? - ✔✔For
desktop platform, turn on the PC and hold down "CTRL + Esc" key.
✔✔How should the technician handle the PCBs while dismantling or repackaging them?
- ✔✔From the edges/sides
✔✔Choose all that apply: To prevent CPU pings from being bent or any damage to the
system board, which has to be returned to Dell, technicians must ensure that: - ✔✔ESD
bag is used for repackaging.
ZIF Socket T cover is placed back covering the CPU socket.
✔✔When do you select the BT Disable setting in Service Menu of Manufacturing Mode
(SMMM)? - ✔✔If BT Disabled label is present inside the bottom door or chassis.
