DELL CLIENT FOUNDATION EVALUATION EXAM
QUESTIONS AND ANSWERS FIRM A+
✔✔T/F: 32 GB DIMMs are only supported on systems using Xeon W Series CPUs. -
✔✔True
✔✔To preserve BIOS settings before recovering it, user need to _________. - ✔✔Set
the "Reset NVRAM" option to "Disabled" before starting the recovery process.
✔✔On Dell Venue Pro Tablets or Latitude portable systems without a keyboard, what
are the steps required to access BIOS/System? - ✔✔Press the power button, before the
Dell logo is displayed press the Volume Down button.
✔✔How do you enable BIOS Auto-Recovery? - ✔✔Click Maintenance under BIOS
Settings -> Select BIOS Recovery -> Check BIOS Auto Recovery -> Click Apply -> Exit
✔✔T/F: Dell notebook portfolios include Inspiron, Latitude, Vostro, XPS, and Precision.
- ✔✔True
✔✔Choose all that apply: Which of the following are valid steps in launching ePSA
diagnostics? - ✔✔Use the up and down arrow keys to select <Diagnostics> on the
menu and press the Enter key
Power up the system and press the F12 key multiple times during boot process to go to
the Boot menu
✔✔Which is the notebook computer category that is designed to be suitable for small
organizations with little or no IT staff? - ✔✔Vostro
✔✔Choose all that apply: What are the key functions of BIOS (Basic Input/Output
System). - ✔✔Activate the system devices
Test the system devices
Identify the system devices
✔✔Name the tool that can successfully repair and ignore defective memory areas by
masking the address from system usage. - ✔✔MemRx
✔✔T/F: After a System Board replacement, a field technician can input the service tag
only once. - ✔✔True
, ✔✔When one or more drives in a RAID array contain data errors, and another drive in
the array is no longer an active member of the array due to drive failure, foreign
configuration, drive removal, or any other reason, this creates a condition known as
____________. - ✔✔Double Fault
✔✔How to initiate RTC Reset? - ✔✔Connect System to an AC Power -> Keep the
system in a power off state -> Press and hold the power button for 25 seconds ->
Release the power button to initiate RTC reset
✔✔T/F: WLAN stands for Wide Local Area Network - ✔✔False
✔✔Choose all that apply: Which of the following platforms uses both Key and Button
Sequence Trigger? - ✔✔Convertible Platform
Detachable Platform
✔✔Choose all that apply: PC Doctor USB solution offers: - ✔✔DOS Test
Individual Diagnostics
Windows Test
✔✔Choose all that apply: You are servicing a Dell™ Inspiron™ 22 AIO
Desktop and determine that the LCD panel is faulty. What trouble shooting steps will
you follow before replacing the LCD Assembly? - ✔✔Run ePSA, but press Esc to stop
testing and regain control of the cursor. Double tap on the screen and see if the cursor
moves to your pressed location. That will determine if hardware is needed to be
replaced or it is a software problem.
If system boots into Windows, check device manager for USB Input device which has a
white circle and a down arrow, right click and enable it to test its functionality.
✔✔T/F: Depending on your Dell service plan, SupportAssist automates and facilitates
your engagement with Dell Technical Support. - ✔✔True
✔✔Choose all that apply: Which of the following items are that are not affected by the
RTC reset. - ✔✔System Password
Service Tag
Asset Tag
Admin Password
QUESTIONS AND ANSWERS FIRM A+
✔✔T/F: 32 GB DIMMs are only supported on systems using Xeon W Series CPUs. -
✔✔True
✔✔To preserve BIOS settings before recovering it, user need to _________. - ✔✔Set
the "Reset NVRAM" option to "Disabled" before starting the recovery process.
✔✔On Dell Venue Pro Tablets or Latitude portable systems without a keyboard, what
are the steps required to access BIOS/System? - ✔✔Press the power button, before the
Dell logo is displayed press the Volume Down button.
✔✔How do you enable BIOS Auto-Recovery? - ✔✔Click Maintenance under BIOS
Settings -> Select BIOS Recovery -> Check BIOS Auto Recovery -> Click Apply -> Exit
✔✔T/F: Dell notebook portfolios include Inspiron, Latitude, Vostro, XPS, and Precision.
- ✔✔True
✔✔Choose all that apply: Which of the following are valid steps in launching ePSA
diagnostics? - ✔✔Use the up and down arrow keys to select <Diagnostics> on the
menu and press the Enter key
Power up the system and press the F12 key multiple times during boot process to go to
the Boot menu
✔✔Which is the notebook computer category that is designed to be suitable for small
organizations with little or no IT staff? - ✔✔Vostro
✔✔Choose all that apply: What are the key functions of BIOS (Basic Input/Output
System). - ✔✔Activate the system devices
Test the system devices
Identify the system devices
✔✔Name the tool that can successfully repair and ignore defective memory areas by
masking the address from system usage. - ✔✔MemRx
✔✔T/F: After a System Board replacement, a field technician can input the service tag
only once. - ✔✔True
, ✔✔When one or more drives in a RAID array contain data errors, and another drive in
the array is no longer an active member of the array due to drive failure, foreign
configuration, drive removal, or any other reason, this creates a condition known as
____________. - ✔✔Double Fault
✔✔How to initiate RTC Reset? - ✔✔Connect System to an AC Power -> Keep the
system in a power off state -> Press and hold the power button for 25 seconds ->
Release the power button to initiate RTC reset
✔✔T/F: WLAN stands for Wide Local Area Network - ✔✔False
✔✔Choose all that apply: Which of the following platforms uses both Key and Button
Sequence Trigger? - ✔✔Convertible Platform
Detachable Platform
✔✔Choose all that apply: PC Doctor USB solution offers: - ✔✔DOS Test
Individual Diagnostics
Windows Test
✔✔Choose all that apply: You are servicing a Dell™ Inspiron™ 22 AIO
Desktop and determine that the LCD panel is faulty. What trouble shooting steps will
you follow before replacing the LCD Assembly? - ✔✔Run ePSA, but press Esc to stop
testing and regain control of the cursor. Double tap on the screen and see if the cursor
moves to your pressed location. That will determine if hardware is needed to be
replaced or it is a software problem.
If system boots into Windows, check device manager for USB Input device which has a
white circle and a down arrow, right click and enable it to test its functionality.
✔✔T/F: Depending on your Dell service plan, SupportAssist automates and facilitates
your engagement with Dell Technical Support. - ✔✔True
✔✔Choose all that apply: Which of the following items are that are not affected by the
RTC reset. - ✔✔System Password
Service Tag
Asset Tag
Admin Password
