DELL CLIENT FOUNDATION COMPREHENSIVE
QUESTIONS AND ANSWERS FIRM A+
✔✔How do you access BIOS/System Setup using F12 method? (Select 2) - ✔✔Power
on the system. When the Dell logo appears, tap the F12 key to access the one-time
boot menu.
Select BIOS Setup on the menu and press the Enter key.
✔✔Which of these is the recommended combination for cleaning electronic components
of the system? - ✔✔Isopropyl alcohol and lint free cloth
✔✔Which out of these is a probable point of failure for a no power issue in laptops?
(Select 2) - ✔✔AC Adapter
Frayed pins
✔✔A customer is getting a "No bootable device found" message while powering on the
system. Which option under the BIOS would help to fix this issue? - ✔✔Boot
Configuration.
✔✔Which of the following are valid steps in launching ePSA diagnostics? (Select 2) -
✔✔Use the up and down arrow keys to select Diagnostics on the menu and press the
Enter key.
Power on the system. Tap the F12 key when the Dell logo appears to access the one-
time boot menu.
✔✔BIOS Recovery from Hard Drive option can be disabled in ____________. -
✔✔BIOS.
✔✔When do you select the BT Disabled setting in Service Menu of Manufacturing Mode
(SMMM)? - ✔✔If BT Disabled label is present inside the bottom door or chassis.
✔✔Which of the following is true about Pre-Boot System Diagnostics? (Select 3) -
✔✔When BIOS detects an abnormal condition on the boot, it automatically runs the
Pre-Boot System Diagnostics tests.
The diagnostics go through every detected hardware component and notifies the user of
any errors.
Pre-boot system Diagnostics tests your hardware without using the operating system.
QUESTIONS AND ANSWERS FIRM A+
✔✔How do you access BIOS/System Setup using F12 method? (Select 2) - ✔✔Power
on the system. When the Dell logo appears, tap the F12 key to access the one-time
boot menu.
Select BIOS Setup on the menu and press the Enter key.
✔✔Which of these is the recommended combination for cleaning electronic components
of the system? - ✔✔Isopropyl alcohol and lint free cloth
✔✔Which out of these is a probable point of failure for a no power issue in laptops?
(Select 2) - ✔✔AC Adapter
Frayed pins
✔✔A customer is getting a "No bootable device found" message while powering on the
system. Which option under the BIOS would help to fix this issue? - ✔✔Boot
Configuration.
✔✔Which of the following are valid steps in launching ePSA diagnostics? (Select 2) -
✔✔Use the up and down arrow keys to select Diagnostics on the menu and press the
Enter key.
Power on the system. Tap the F12 key when the Dell logo appears to access the one-
time boot menu.
✔✔BIOS Recovery from Hard Drive option can be disabled in ____________. -
✔✔BIOS.
✔✔When do you select the BT Disabled setting in Service Menu of Manufacturing Mode
(SMMM)? - ✔✔If BT Disabled label is present inside the bottom door or chassis.
✔✔Which of the following is true about Pre-Boot System Diagnostics? (Select 3) -
✔✔When BIOS detects an abnormal condition on the boot, it automatically runs the
Pre-Boot System Diagnostics tests.
The diagnostics go through every detected hardware component and notifies the user of
any errors.
Pre-boot system Diagnostics tests your hardware without using the operating system.
